Good size room and the staff were very friendly and helpful.

The shower was cold and the TV and WIFI connection weren't very good.

Accessible to where I participated in a business meeting.

I like the friendly staff and the locations

this is I think the 4th or 5th time in Oriental Zen. but this time, as we enter the room. it smells like a cigarette. not just a mild scent but so strong. we arrived late in the morning from a flight. but we cannot complain cause no one in the front office is available.

All staff was approachable, and salute to their manong guards, they are more accommodating.

There's no private parking, feel not safe for my car. And also wifi is to weak and you can't even enjoy watching a netflix 😒

Friendly, helpful staff. They tried to help with the problems I mention below but their hands were tied and the blame for misinformation goes down to Booking.con. (not a typo, they are a con and I won't use them again.

I chose this hotel as Booking.con information states it has car parking. It does not unless you are a long term customer and only has a single space. I could park overnight on the road outside the hotel but had to move the car at 7am every morning and drive two streets away and pay PHP100 (£1.50). I had to pick it up again before 5 every evening. The information on Booking.con is very misleading Also, after being told the price I would have to pay I was charged PHP2000 extra at the property after Booking.con told me I would pay no more than PHP8000. A con by someone and I paid. I also upgraded to superior room with a "city view" - my room didn't even have a window. I don't think there's a room in the hotel with a city view. Another con by hotel/Booking.con

Too loud to sleep. No window.

Staff, excellent. Security good.

Weak internet. Hard bed. I liked the location. My wife did not feel safe, 30 feet from the hotel.

Cleanliness

I just found it to be confronting to be asked a lot of questions by security when I arrived considering I already have submitted the necessary documents prior to checking in. I did not feel it welcoming at all considering I am a paying guest. I appreciate that it is for guests added safety but a bit of training on how to deliver security questions with arriving guests could somehow soften the approach to be more welcoming. At that point I am close to just cancelling my booking, good thing I saw reception and asked me to come in. Take note that this during normal business hours, I felt it is just over the top!

Strong hot water Clean building and room Close to SM San Lazaro Mall and UST Hospital Frontdesk staff helpful

Not in particilar order: No Early check in privilege altho the hotel seems empty. Best they could do is 15 mins early (13:45) so we had to wait in the lobby tired and hungry The property has seen better days TV audio very weak, cant understand news program Air con weak Tiny garbage can Aging furnitures, fixtures Not a true suite; just have small round table and chairs and they called it a suite Front desk staff not cust friendly. No 😀 Loud aircon Hear road noise even on top floor Overpriced. Not nice neighborhood (poor) No room service No restaurant in premises The hotel vibe and feel is comparable to SOGO, only bigger room. 2,5 stars; 3 star at best

Nothing

Tv cable not working, bed is so noisy airconsition is old, roo very small give me wrong booking, no window

The staff was amazing 15/10 very accommodating specially the front guard (the older guard). Internet worked perfectly fine. The room was very clean.

The room was little to small for us because we had many luggage. The bathroom needed maybe a little bit of fixing. But the rest of the room was very clean and beautiful

accessible to prc.

It was very clean and comfy, the guard was quite helpful which is a plus! There's a nearest SM Mall .. worth the price!

The mattress was quite hard, took me some time to sleep hahaha It would be best if the receptionist is knowledgeable tho 😉

The property is clean and very accessible.

The reception area has its limited time. We mostly have our concern asked to no one but the guard.