Great rural location, excellent food and service, very comfortable rooms

Nothing !

Quintessentially English Hotel with style

nothing

Excellent breakfast, fresh produce, good choice

Room not ready at appointed time due to cleaning

beautiful grounds

room was so hot even with the amazing dyson fan supplied

Location good.

Room 11 is below a room with very noisy floorboards, when the occupants return at 2am and spend a lot of time moving around you are woken and lose a nights sleep! Didn’t like the dining arrangements, residents given very little attention in their area of dining room, had to go and find staff to hand in your order, no personal service. Hot breakfast food poor as again no personal service, all self service so food not freshly cooked or served. Reception staff on check out surly. Abandoned idea we had to extend our stay in Dedham.

Food was excellent quality and staff were generally polite Bed was comfortable Everything was very clean Plenty of room to park Good shower Restaurant very good with plenty of choice (unless you're vegan)

On arrival. staff were taking down christmas decorations in the foyer and blocking our access to the reception desk. (This whole area is a bit cramped) We were told "someone will be along in a minute" and they carried on. We were left there waiting, actually had to ask them to move so we could ring the call bell and eventually complete checkin. No real welcome at all. I might expect this in a cheap B&B but not for £210 a night. We were staying to celebrate our 25th Wedding Anniversary and had mentioned this on the booking form, which was definitely read as they emailed back to confirm a later checkout. No acknowledgement was made of our celebration than an 'oh yeah I can see that's on the notes' from one receptionist. Underwhelmed. It doesn't take much to make a celebrating guest feel welcomed rather than snubbed. The room (room 2) itself was spacious enough but the decor and furnishings were not conducive to relaxation at all (other than the bed which was comfortable). We have stayed in many hotels of all grades and this was by far the worst decor we have experienced. Over-loud prints on blinds and headboard, weirdly mismatched industrial furniture (and too much of it for the room) and the lighting in particular was bizarre. Nobody wants three bare bright light bulbs as a bedside reading light however "arty" the lamp might be! The floor creaked alarmingly with every step to such an extent that I woke my husband up when walking round the bed to the bathroom during the night. Badly boarded up window in bathroom no explanation given. Bear in mind this was a DELUXE room that cost more than most 5* london hotels. The place is obviously geared up far more as a restaurant than a hotel. The restaurant was quite overpriced - I certainly wouldn't have breakfasted was it not included in the price as it was £21 for a full english! But I can't fault the restaurant staff at all.

Great location, staff very pleasant, food very good and reasonably priced

Wardrobe small big cobweb in room

Very good

Expected a bigger room for £160 a night!

I felt the room was expensive and not value for money

I've given it 8/10 so obviously very happy but for the price I expected a little more luxury. Room a bit smaller than hoped and view marred by a marquee.

Rude staff Poor breakfast Had to keep asking for things like toast, And had to all send eggs and breakfast back Inattentive staff Reception staff very stern snd quite rude Tiny room and overheated Minibar hidden away behind a door and unable to locate but when asked a member of staff she made me feel like an idiot. Night Porter was very nice Not worth £180

See above

Very good place to stay before getting Eurostar. Breakfast was very good, the room was quiet and the beds comfortable. Good value and lovely owners

Location is lovely, room was clean. Breakfast was ok.

Very expensive hotel. The service and rooms were very average. Our room was above the kitchen and the extractor fans were very loud, it even made the floor vibrate. Hotel staff were pleasant enough but not the level you would expect for a premium hotel. The little touches were missing which was disappointing.

The staff are very friendly and do a great job of handling an extremely busy restaurant. Food was also very good with generous portions. One of the team "Evie" went out of her way to help us with transport to and from Dedham.

The only issue was the noise of people leaving the brasserie and function room at closing time which makes Room 1 very noisy but once they had left we had a very good sleep

T

The Staff serving in the restaurant need to be more observant. Had to call or ask each time I wanted service including drinks, and esp. desert. The number of times staff passed our table without asking or even finding that the table needs to be cleared.