The location; friendliness and helpfulness of all front office/reception, restaurant, room attendants and security staff. I had booked a sea view room. Soon after arriving, Mahindra who was in charge explained about the new sky rise building that was partially blocking the clear sea view. He didn’t want us to be too disappointed, showed us four rooms to look at and upgraded us to the ‘VIP’ room with larger windows and better sea view where we could see the sunset. We appreciated his kindness and thoughtfulness. My sister has mobility issues and we were touched by Rashika (restaurant) in particular who helped her with the steps. cannot fault anyone;All staff we encountered made our stay memorable. Particular thanks also go to the security staff who opened the gate for us each time we left the hotel without complaining.

It would have helped to have known when booking about the new sky rise building partially blocking the sea view. Although the hotel has a lift, older people with mobility difficulties still have to manage steps to access the restaurant. There are no grab rails by these steps to grab onto causing some anxiety. Managing the front steps can also be difficult. We accidentally found a ramp that led to the outside. With hand rails and grab rails in appropriate places this can be used for anyone with mobility issues to go in and out of the hotel.

Pretty much everything was perfect. They bumped us to an executive room which was larger than the usual rooms. The staff were very friendly and helpful. We stayed there for 31 night 2022 and from the rooftop the view of the firework display was magnificent. Good breakfast buffet in the morning. Definitely would come here again. Just might make 31st night a regular thing.

noting really. everything was excellent

Good location. Staff were very helpful and the facilities were clean.

The place is clean and nice. It is near other eateries

Nothing to complain about

Excellent local breakfast was fresh and delicious to the standard. Staff was so friendly and helpful including reception and security.Look forward to stay another time soon again.Tnx

Would have been good if shower room got towel wall hangers.

Break fast is great Location Safety

Good

Nothing

superb food and hospitality - food was quick to order via room service

cockaroach found in room, asked porter to remove it but he kicked it under the bed, an hour later it was crawling on the bed whilst we were sleeping

Excellent Breakfast but wanted to see more verity on the main meal. Staff are polite and likable.

N/A

clean and well maintained room. good breakfast, quite

room a bit tiny, check in during night time took quite long, reception guy didn't seemed to be that professional

booking . com

cleanses , food , hospitality

Nice room with a view over the water, comfortable beds, free water/tea. Air condition, hot water, pleasant staff. Big variety of dishes over breakfast.

It was stated that we can check-in at 11 a.m., but at the venue, they told us that it is impossible, the room is booked for someone, if we want to check in earlier we need to pay 20$. In the end, we check-in at 11.40 and they upgrade our room to a bigger one.

Excellent Staff including the Front Office Staff

Nothing