very beautiful hotel, beautiful room with a balcony with tremendous view

the dinner was unfortunately not as good as we would have liked it to be for the price. the dishes were partly really small and we’d get served different things then what we ordered from the menu sometimes.

The apartment was really comfortable and friendly and had everything we needed. Good beds and a nice shower and windows with views in different directions. Helpful personnel.

From the website I had the impression there would be food options at the resort, but when we came at 21.30 in December. everything was dark and there was no restaurant/ bar. We drove into Bellver (6km) and bought take-away pizzas and that was fine.

Having not liked the bungalow / campsite at all, we requested to move to the hotel. The staff were excellent and found us a room in the aparthotel over the road which is part of the hotel. they were really responsive to messages and helpful. Customer service was excellent. The hotel pool was lovely, the room was big and little kitchen was just fine for what we needed. Our kids enjoyed the playroom and the outdoor play area with beautiful views.

We were originally booked in to a bungalow on the campsite. It is not clear that in addition to the reception, all of the facilities are 1.5 km away, and not really walkable. The bungalow itself was fine but the “campsite” was strange - it had a permanent caravan site that you had to drive / walk through to get to the bungalows / the river play area etc. The bungalow also didn’t have hot water on the first night and as we were so far from reception there was no way to contact them. There was also an unsafe gap in the fencing between our bungalow and a hill, which just wasn’t appropriate for our 1 year old.

Beautiful resort. Spacious apartment, impressive facilities, restaurant was beyond excellent, great pool.

L'apartament genial, agradable i comode

La musica radio a la piscina massa alta, aclaparadora, suggeriria música una mica tranquil-la mes adecuada amb l'entorn i l'estil de Eco Resort Cerdanya

Great resort with stunning views over the mountains. Lots of space around the resort so didn't feel too crowded despite being busy. Rooms are comfortable and airy and have some great views of the region too.

- Clean - Climatized pool at the hotel

- You need to pay extra for everything (towels in the pool, spa, farm, and other activities) - We didn't like the fact that things were in different locations and you need the car to go to the farm, the camping, supermarket, etc. - Restaurant service at the hotel was not great - Under bed sheet was full of wholes - Schedule at the kids "mini-club" was very restrictive - It didn't meet our expectations overall

Love the sights, comfort, and facilities for children.

Having to pay extra for delayed checkout when there's no one occupying the place.

Nice location. Kids loved the pool and the playroom. Private kitchen in the room. Comfy beds. Everything was nice and clean. Great views from the room.

The place was actually not so ecofriendly at all. The materials of floors and furniture in the room were all unnatural (not wood) and everything felt like plastic. The soap/showergel was obviously not eco/natural although an "ecofriendly" sticker had been put on the soapdoser (and also everywhere else in the room and building). Luckily we had brought our own soap to use. The room was cold and we asked to turn on the heating but they didn't really want to do it, saying that it's warm enough. Although they turned it on anyway, for a few hours.

facilities

It was in a nice little village.

The beds were pretty old, sagging in the middle and uncomfortable. The sofa was on the verge of collapsing and was also uncomfortable. The restaurant was closed so there was no onsite dinner available, despite it being the ski season, and there were no restaurants in the village. The spa was also closed during the week.

The Room was amazing

The food can be much better, the breakfast really is below average and the food overall.

their website :) because when you are there the reality is completely different

I didn't like that the bungalow were together with caravans, it looked like a wispy village. I didn't like the size of the bungalow, specially the toilette, more than compact. I didn't like that there were no lighter to turn the gas on I was expecting much more for that price to be honest

Very clean , lovely staff, lovely view and place.

was missing a few complimentary things like tea/coffee, fairy liquid and sponge, etc. The rest was great!

Exceptional facilities in an excellent location for all kind of routes. The staff is tremendously friendly and helpful. Food is amazing and they take allergies very seriously. Much recommended for gluten intolerants like my wife. I also encourage vigorously to try the massages offered.

Nothing