Clean and quiet room

Location, breakfast, gym, rooftop, staff. Was comfortable always to see a lot of staff around, security guards at the door, etc The first impact in Sandakan is a bit weird and feels very good to be at this hotel!

Cleaning of the rooms could be more thoroughly. Then would deserve at 10. Mirrors, taps, etc

Posizione centrale vicino al Mall. Ottimo se si sva di passaggio. Colazione molto abbondante e di buona qualità.

Migliorerei la pulizia della camera, non così messa male, anzi, ma basterebbe un po’ più di cura per renderla perfetta

Tout était super confortable. Le restaurant est bien et le petit déjeuner assez complet. Il y a eu de la musique en bas mais tout s’arrête à 22h/23h le samedi.

Basic but satisfying local breakfast. The hotel is basic, but the location is ideal. Not really much decent hotels at this price in this city to be honest. Staff were very good.

No car parking. You have to park at the shopping centre next door. Shower water pressure is extremely low.

Good aircon, fridge, tea-making facilities, shower and bed.

Our room had a bad smell coming from the bathroom. We didn't ask to move as we were only staying one night. We booked two separate stays from 4th to 5th May and 7th to 9th of May. Booking.com took full payment in advance for 2nd stay but not 1st stay, which caused confusion as we thought 1st stay was also paid for in advance. The receptionist said he'd check with Booking.com, having given us our room key. We realised our mistake and telephoned reception and spoke to a female receptionist to state we'd come down to pay. However, the male receptionist took payment for the room from our card without waiting for us to arrange how we wanted to pay ourselves. We were called by the male receptionist at 11:30 the next morning to remind us about the check-out time of 12:00, which I thought was very rude, as we were already aware of that time and were just finishing packing and still had 30 minutes. I think it is a poor policy for a hotel to do that. It is only fair to do so after check-out time. I have stayed in many hotels over many years and have never been treated this way. We checked out before check-out time, as we had intended.

The best location in Sandakan. Great breakfast, nice staff and good room.

Not being able to book a half day as if we had stayed in the room until late checkout.

The decoration and location.

I could not use the AC for a while and requested help and it was a long wait. Then, apparently they came while I was out, but still the AC did not work when I returned, so I had to call again. Later I was told I needed to use a switch that was sort of hidden on the walls in the room. There was no indication of this at any place or by anyone, so this was a wasted time. The room was just above a busy street, but it was quiet at a decent hour. The breakfast is at another building and choices is not very varied. The coffee is bad.