clean and spacious room with a balcony

there was too much noise from outside bars and restaurants. the cleaning team began moving around at 6am and we could hear the everything.

The camera at the door.

They went into my room when I had my do not disturb sign. Everything is broken, damaged or stained.

Nice big rooms, friendly staff.

Very noisy at the front of the hotel from the bar.

Everything. Great staff, friendly, always willing to help. Had a glitch in my schedule and they accommodated me for extra days without issue. Highly recommended.

huge room. good ac and tv and fridge. super friendly staff and helpful with problem solving. great value and close to many restaurants.

liked it all

Hotel ZiOne is in one of the best locations in Pereira, making it convenient to shopping, dining, and other diversions such as El Centro. The staff were SUPER-friendly and extremely helpful. The breakfast served was quite extensive, with many of the items being more typical of an American brunch or lunch...but certainly flavorful and filling. The restaurant area is very attractive and breakfast hours are a wide window of 3-4 hours- perfect for the early-risers as well as those needing a few more hours of rest.

We stayed in the room (305) that had a private hot tub/jacuzzi and generally were very pleased with the room and amenities. The primary drawback was the nighttime noise from vehicles as well as bars/restaurants located within a block, including a place with Karaoke. A more minor drawback was our hot tub/jacuzzi did not have a heater. The noise issue was more of a problem on Friday through Sunday nights, and we used the air conditioner to act as white noise, which helped somewhat.

Breakfast, staff attention, and location.

There was too much noise, I was really tired after traveling and working and couldn't sleep. The desk's chair was not comfortable to work.

- Nice size room with comfortable bed. - On main road with restaurants and bars...including a great Peruvian restaurant in the same building, but our room in back was quiet. - Buffet breakfast with custom eggs served on rooftop with great views.

- Nothing

The location, the attentive staff, the comfort of the rooms.

The breakfast could be better

excelent location. comfortable

bit of noise at night because of local bars and discotheques

Central location

Too noisy around that area. The balcony door couldn't close, we couldn't sleep because of the noise.

I really like the hotel overall, the staff is great, the room was large, bed was comfortable and the bedding is of good quality. It's also good location convenient to many things in the central area of town.

I think they could do a better job with breakfast and with managing the food portions for this meal. Breakfast service is open until 10:00 a.m. and both days I went down at 9:00 a.m. the first day the food was sparse so I ordered an omelette. The second day the entire buffet had been wiped out so there was no food left. I requested an omelette with tomato, onion, spinach and cheese. What I received was minus tomato and cheese. The kitchen staff told me they were out of these items. What? That is poor planning and execution of the breakfast buffet and needs to be addressed.

location

very friendly staff

should do more maintenance

We eventually upgraded to a very comfortable suite. The room was nice and spacious, and the staff, in general, was very accommodating.

I booked a standard double room, which was advertised as a very bright place. When we arrived, we got a room with a window that had a wall 10cm behind it — no ventilation whatsoever. The staff informed me that an internal or external room is randomly allocated. Eventually, we made a deal to upgrade to a suite for a reasonable price, but it remains strange that there's such a big difference between what's advertised and what you get under normal conditions.