Le côté hotel boutique dans une villa ancienne de style colonial espagnol avec piscine et rooftop. Personnel très sympathique et attentif. Idéalement situé dans le centre historique

La wifi de mauvaise qualité

La chambre est charmante, le restaurant de l'hotel est pratique et bon. La situation géographique est effectivement top

Dés la réservation, la mauvaise aventure commenceait....a contrario des modalités de reservations, 'lhotel souhaitait prelevé l'intégralité du montant....soit disant que mes coordonées de CB n'étaient pas valide, ce qui est totalement faux....aprés de multiples mails, ce n'est comme par hasard, qu'aprés la saisie du service client booking que tout fonctionnait. Arrivé a l'hotel, je suis mis dans une chambre borne de 30m2 alors que j'ai réservé une suite....au m'amene a une suite, sans un mots, sans un geste....a priori pour quelqu'un d'autres les mots laissé a l'evidence de l'invité n'étant pas a mon nom....je passerais sur le fait que l'exterieur etait certes grands....mais plein cagnards, pas de parasols, pas de lumiére sur la table le soir, les matelas des bains de soleils sont dans un état catastrophique. On passera sur le fait que l'hotel est en pleine rénovation....étant bercé par le bruits des perceuses, scies, et je ne parle pas des peintres (qui font leur taff) qui font partie du paysages coloniale de l'hotel....mais au prix de la nuit, franchement.... Quand au petit déjeuner, j'attends encore le "continental" étant a la carte....et si il s'agit du buffet, de deux choses l'une, pourquoi le mettre a la carte, et surtout le buffet et familique....trois tranches de pains dans la boites a pains, des fois il y'a du fromages faut il que le plateau soit mis sur le buffet (pas plus longs que 2m, au vu du nombre de chambres....) ; franchement, la encore meme dans des hospedaje j'ai vu mieux pendant mon voyage mais dans un hotel 5etoiles a carthagene c'est lamentable. Si la globalité du personnel est souriant, on regrettera l'absence totale de conseil ou de bienveillance durant le séjour....

The amenities were awesome, clean and accessible. The rooms were very clean and comfortable. The grounds are BEAUTIFUL! The restaurant was INCREDIBLE!

The pools close at night so you can’t do any night swimming. Other than that, I have zero complaints!

Ananda hotel is a beautiful hotel located right in the heart of Cartagena! From there you can literally walk anywhere without problems or order a taxi if you wish. My husband and I stayed there 3 nights and except for our first night where the AC shut off (possibly due to the weather), we had very comfortable nights there. They were quick to listen to our request for room change and not to mention the staff was amazing! Very hospitable and friendly! Also, the massages here were so good! The breakfast was also great, better than the other hotels we stayed at. Would love to come back here if we go back to visit Cartagena!

Nothing!

Breakfast was good.

It’s on a little unassuming side street which means you won’t have to worry about the noise and business from the center. Although that can seem sketchy, it really is the best way to be in old town without being in the center of the noise. This hotel has an addictive wonderful smell throughout the entire hotel and in the rooms. As soon as you walk up to the doors you smell the amazing aroma of essential oils. And the property, though small, is beautiful. My guests loved the aesthetics, pool, and rooms! Although I would suggest that if you want a more luxurious look to your room, I would pick at least the category above the lowest one. All the rooms were fine through, just my personal observation and preference. I also had a great experience at check-in where the staff person was very nice and patient.

Staff are hit or miss here. I had a great checkin person but the checkout person was not very pleasant and argumentative. There was never any type of smile on his face and he seemed overall irritated and like it was beneath him to be assisting us. The staffs’s English is also hit or miss, as it is anywhere you go in Cartagena. The breakfast was also an issue for my guests because the staff there didn’t speak English and therefore there was no one to really explain the breakfast process and since my guests thought that breakfast was included for them, they thought they could eat sides, like bacon and such but those items were not included and the menu was confusing to them. They thought that the extra feea did not apply since the reservation said breakfast was included and the staff at checkout were not very kind about this misunderstanding. They felt that we were just trying to get out of paying and did not want to understand how there could be misunderstandings when the staff does not explain anything to the guests and they just bring bottled water without saying there is a cost, the staff just brought over bottled waters without telling them that it costs extra and it was not on the menu that there was an additional cost.

The property itself is gorgeous, a little haven located in the heart of the old town. The rooftop terrace is exceptional with great views. The staff are amazing, very attentive and always friendly.

Nothing.

The location is fantastic! And the property is lovely. A very friendly and helpful staff. Jairo is phenomenal! He made our holiday even better. The pool and roofdeck were ideal for what we were looking for. The breakfast and coffee were a perfect addition.

We had the worst toilet I've ever had in a hotel. Would not flush properly. We asked to have it fixed and nothing was really done other than to tell us to just hold it down longer. Super frustrating. My travel companion requested that the sheets get changed on her bed because they were sort of worn and pilled, very scratchy. While they said they would, they did not. And the bathroom set up is bizarre. We could hear others showering in the tiered, open wall set up. Very unnerving at times! That would have been nice to know ahead of time.