The rooms

No enough information about the resort

La vue au niveau de l’hôtel était jolie

our ne pas avoir habitude à faire des commentaires, l’établissement est très mal situé l’acheminement vers le village est très compliqué avec des horaires à respecter. Si l’on dépasse l’horaire de 21 heures nous sommes taxés 300 bth au niveau de la propreté des chambres. Cela a été refait récemment mais ça reste très moyen. Le parc aquatique vétuste très vieillissant et semble pratiquement abandonné. Honnêtement en famille. Je déconseille cet hôtel car l’acheminement pour accéder à n’importe quel activité est très compliqué

Clean and comfortable and staff were very friendly. The free shuttle into town was a nice touch saves a lot of money on transfers

Nothing

Everything at this property was amazing! From the room, to the staff and everything in between we could not fault our stay here and enjoyed it so much we requested to stay another night and the staff kindly allowed us to keep our room for the original price we paid, when we had looked on Booking.com and seen only deluxe sea view rooms were available for a higher price so worried we would have to move. The hotel offers a boat and shuttle bus service and staff are contactable via WhatsApp if you would like to visit Long Beach or the Pier (Town), someone comes to collect you within 10 minutes.

There was nothing we didn’t like!

God mat personalet

Ingen utsikt store palmer foran terrasse Anonsen sa 400 meter fra sentrum men de var etter transport med bil først

Nice hotel clean big room

Pool not very clean, never stated it was so far from town left waiting for the pick up service they offer, then charge you for it after 9pm and more every couple of hours after that

The location was fantastic. The staff was as helpful as can be (the communication gap really took a toll). The transport to/from the city was a buzz kill. The wait sometimes is 20 min. If there could be improvements on this end, that would be great. Overall, the view and the room for the money was great.

The transportation management.

Nice room, lovely big balcony. Staff lovely.

The view of the reservoir and silly water park!!!

Very big spacious rooms lovely terrace balcony

No real atmosphere bar and restaurant was further up the hill very quiet charged for shuttle service after 9 pm which is too early too far to walk

We absolutely loved our stay here, we originally booked for three nights and extended for another two because it’s just out of this world. Upon arrival the manager told us she had upgraded our room from a sea view to a superior sea view and well the views were absolutely breathtaking waking up every morning to the stunning views of phi phi was such a beautiful start to our day! Phi Phi Mountain is of course, up the mountain but the hotel but on a free service to take you to the beach or the town everyday between 8am and 9pm, the service continues late into the night with a small fee of 300bhart per room for a collection the longest we had to wait was ten mins and most the time they were there within a few mins. It’s literally a door to door service with the taxi dropping you off at your door. The drivers always greeted us with a beautiful smile. The room was huge, with two massive balcony’s very clean and comfortable we just loved our stay here and if we ever come back to phi phi this is the only place we would choose. Long Beach is absolutely stunning and they provide a free shuttle bus to take you there also. So convenient to get into the the night time chaos but so peaceful and simply tranquil at Phi Phi Mountain. The reception staff were so lovely and so helpful.

When I’ve read some of other guests reviews all I can think is these people must be so entitled and dam right rude. We absolutely loved our stay here and the only negative was the odd rude guest and the way we saw them speaking to the beautiful staff!

Pas de serviettes de bain pas de papier toilette pas de table j ai réclame les serviettes de bain mais je nous ne les avons jamais eu

Pas de papier pas de serviettes de toilettes c est compliqué pour prendre une douche la piscine était ordinaire

The rooms were large with a nice balcony/seating area outside the front

The fact you needed to get a shuttle bus everywhere as it was so far from anything

We really enjoyed our stay. The rooms are very spacious and clean. Also come with all toiletries needed. The transport boys are a credit to the hotel & Marc in reception is also very helpful.

The location is on a mountain however the hotel provide shuttle service to the town & beach free of charge until 9pm. Our only fault would be 9pm is quite early to be charging for the shuttle .

Room was amazing View incredible

The pool really isn’t appealing It doesn’t compliment the accommodation At all

Näköala oli mahtava

Aamupala oli surkea maidot lämpimässä ja lämpimät ruoat ilman lämmitystä esillä. Muurahaisia, Gekkoja ja torakoita oli huoneessa. Sijainti kaukainen, jonka vuoksi hankala kulkea keskustaan ja rannalle. Ilmainen kuljetus päivällä kuitenkin hieman helpottaa kulkua. Hukkasivat osan vaatteista pesussa, tämä huomattiin vasta kun olimme päässeet seuraavaan kohteeseen. Hotelli näyttää jääneen kesken, sillä joka puolella keskeneräisiä rakennustöitä.

Manager (French) very helpful.rooms really clean modern comfortable

Service from the lady boy in reception was terrible, Food come out cold 1 lot they took back and put in microwave after they had there hands all over it checking it was cold before I sent back ( club sandwich).my 4 year old sons Burger come out raw , un cooked all the way through the middle, prices way to high for the menu but then they no they got you as there is nothing around to buy/eat any where else not even a shop on site, cleaners left my room unlocked with all my valuables in room , shuttle bus from beach is supposedly every 10 mins . We were waiting at beach for over 1 hour for shuttle to get back up to hotel with no response from phone number at beach, after a delayed check in we were sent to a sea view room as paid ( looking over a water lake what supply’s water to hotel -holding tank) the room was not even ready still not even cleaned ready for are check in after ladyboy sent us up, by this point I had had enough so got shuttle to take me back to the restaurant and sent him down to reception to sort me another room, he came back up with keys to a sea view room off which I already paid and said extra 2000 batt per night , by this point I had a total guts full of this hotel spent 1 night there and checked out early the next morning first thing and refused to pay the extra cost for room and lost my money for other nights paid, avoid this hotel at all costs, nothing close family hotel with water park for family’s and don’t even sale ice cream/lollies for children

Good

Good

Ruhige Lage, mit schöner Aussicht .Großzügiges Platzangebot, sauber. Sehr freundliches Personal, phantastischer Strand mit schönen Fischen zum Schauen.beim schnorcheln, tolle Restaurants, Kein europäisches aber dennoch umfangreiches Frühstück.

Die Kissen und die Matratzen waren zu hart für unser Empfinden. Es gibt keinen Fußweg vom Hotel bzw. Resort zum Tonsai-Pier.. Man muss immer das Boot nehmen. Somit pendeln ständig die Boote am Strand entlang, halten auch direkt am Strand und sind dabei sehr laut und es stinkt nach Abgasen. Hier sollte die Behörde wenigstens mit Schalldämpferpflicht und mehr Abstand zum Strand reagieren. Es ist auch ein Widerspruch, dass am Pier von den Touristen eine Gebühr verlangt wird weil durch sie mehr Abfall entsteht aber andererseits die Regierung scheinbar wenig unternimmt um die Umwelt zu schützen. Auch findet man nirgends öffentliche Mülleimer..

Property is falsely advertised. The ‘water park’ was a few concrete like slides which resulted in injuries, not safe for adults let alone children. We were served raw meat - offered a refund and never received it. The rooms were dirty, blood on the curtains, dust and toenails and dirty plates left outside the door and bags of rubbish & no towels in the room (we had a delayed check in twice as they were still cleaning, and this is what we checked in to) Hotel staff were rude - especially Filmie, attitude was horrendous. They were supposed to organise a taxi to the ferry port which never showed up and they claimed we never asked them to organise (we spent 45 minutes going over the details with them the day before) Since leaving and trying to resolve the issues they will not speak to us on the phone and continuously hang up the calls. They offered a free taxi service until 9pm to and from the town, each night after midnight we paid the cost, on check out they tried to charge us again! Not a 4* resort, it’s very dated, and overall a very disappointing stay.

Sehr großes Zimmer mit Balkon

Die Lage auf’n Berg und die weiten Wege überall hin. Der Shuttle Service konnte es aber noch gut retten. Das ganze Hotel hat leider ein paar Renovierungsarbeiten noch vor sich. Reisende, die für den Wasserpark kommen oder bei denen der Wasserpark ausschlaggebend ist, sollte man sagen, dass dieser geschlossen ist.

Best room good food nice staffs

The apartment was excellent, great size fantastic balcony.

The odd watermark seemed to be an eyesore more than a nice sight.

The room was lovely and the view from it :)

Nightmare with waiting around for towels ect.. all a bit on a go slow.. Ordered a pick up for an excursion with the hotel to leave early in the morning and it never came, reception was closed at the time of pick up so was a nightmare trying to sort transport after no show :/ staff did take it off the bill and apologised but bare in mind if you’re doing a early excursions. Shuttle drivers were lovely though always very friendly and polite helping with bags etc.. food at the hotel wasn’t the best and breakfast we paid for was limited and had to pay more for the coffee machine coffees.

The rooms are clean and spacious. View is beautiful

You are very dependent on the hotel for any movement. There is no way you can walk or take local transport. Mostly they don’t have their cabs available so you will have to wait for hours depending on their cab to reach beach or the market. They charge you very heavily for transport post 9pm. If you are going to build a hotel this far then atleast give free transport and have enough cab services. People will appreciate it!

The view is amazing, the room is big and the terrace huge. The sunset restaurant is amazing and the staff is very cordial and understanding. The shower did not work and the plumber came after 10 min. He was not able to fix it at the moment but he was very kind. Drivers are very nice people.

Most of the staff does not understand English. Very rude at the reception. Never say “hi” when you enter. They kept talking to each other, just ignoring you. One of the staff was using body lotion and drying his hair in front of the fan. Very impolite. I had an issue for the luggages to store during an experience, and at the phone the reception told me to shut up because he needed to tell me the policy they have, just completely ignoring my need to only store my things for an afternoon. At the breakfast, the staff was eating behind the buffet just ignoring you. And please, hire an international chef to manage the kitchen properly.

the water park was great sunset restaurant wow great views netflix on tv good staff helpful you’re away from the main beaches which is nice as it’s very busy and not the same as phi phi used to be , can get boat there 100 baht a person you do have a nice beach with a couple decent restaurants there as well kids will love the water park

All good but some people may not like being a bit far from all the lively bars etc , ok for us

Le service de navette parfait les employés juste incroyable. Hotel propre. Piscine avec water parc super.

Petit-déjeuner à revoir nous n'avons pas trop aimer il manque du choix

Didn’t really like anything at this hotel.

The bed is really uncomfortable and pillows horrible. The swimming pool is dangerous and the slides are very dangerous and not kid friendly. The door in the room has a large gap around it so the mosquitos and other bugs fill the room quickly. The food is bad and not a lot of options. We couldn’t even buy ice cream for the kids. We would never recommend this hotel. We checked out early and didn’t even finish our stay at phi phi at this hotel.

The staff was very friendly and the rooms were very spacious

The breakfast, the location and check out process was disorganized

I liked the shuttle bus drivers they were friendly and helpful

The bathroom smelt disgusting we asked for a superior sea view room and couldn’t see the sea,the reception staff were rude and unhelpful,you had to ask them something about three times before it was done,I stood at reception for about 5 minutes before any of the three staff acknowledged me,it’s not what it looks like on booking.com there is a big man man made lake sort of thing with black plastic lining which is not pretty to the eyes which they don’t show in their photos

Room had Aircon

Pool was tatty. Transferring from hotel to town is a chore Language barrier of staff is hard work Not enough hot water to fill a kettle let alone a bath

Widok

Brak organizacji personelu - przydzielony niepoprawny pokój. Brak Jacka Danielsa w restauracji bo się skończył. Dodatkowo płatny transport 200bht za osobę w jedną stronę lub 300bht po godzinie 00. Brak szlafroków w pokoju, brak sejfu w pokoju. Nieuprzejmość personelu na recepcji w szczególnosci jedna tajka... Zbyt długie oczekiwanie na taxi hotelowe ... Lokalizacja hotelu jest męcząca jeśli ktoś planuje często jeździć do miasta np na wycieczki czy coś zjeść. Cena nieadekwatna 1500zl za 3 noce. Nie warto przepłacać. Lepiej zdecydować się na inny hotel a za zaoszczędzone pieniądze wejść na viewpoint i mamy to samo. Lepiej wydać pieniądze na jedzenie lub imprezę. Sam pokój w porządku, ale łazienka większa od pokoju, brak szaf itp. Brak lampki nocnej lub mniejszego oświetlenia pokoju. BRAK INFORMACJI O DODATKOWYCH KOSZTACH ZA TRANSPORT PO 21.00 NA BOOKING.COM