The area is good and segury

Clean and tidy central location

They wouldn't give us a key card to the room so we had to have someone let us in everytime

nothing! we did note get the room nor the hotel we had booked! they sent us to another place.

we did not like to be sent to another place than the hotel we had booked! the picture of the room is nothing like the room in another hotel that we ended up with! when we arrived late at night at the hotel we had booked, they said it was full. we had to walk to another hotel ( by the same owner, girassol group) . the room we got was small and looked out on an depressing interior grey small courtyard with grey windows, I felt claustrofobic. they presented this as an “upgrade”!! when we asked for a bigger room they refused. we felt betrayed, this is a scam. we want to warn future clients, you may end up in another hotel in a room that looks nothing like the room you have booked an d payed for!!

We had a lovely stay! The room is big and clean. Location is perfect. Staff is really friendly. Wifi works perfect.

nothing

location was good

totally incapable, unhelpful and incompetent staff. After I booked the place, I sent 3 messages to ask for checkin instructions. Nobody responded to the messages. On the day of check-in, I had to contact Booking customer service to ask for help, they contacted the host and then I was told to go to another hotel, not the apartment I rented, to pick up keys and complete checkin. This checkin instruction is not mentioned anywhere. I asked for early check in, my request was denied after all that hassle to chase them for check-in, even though the apartment was empty and ready! Then on my last day, I asked for late checkout, it was denied. I was asked to pay even more than the full daily rate on booking. In addition, on their page, checkin and checkout times says "00:00 to 00:00" as if it is flexible. The I tried to extend my stay one more night to be able to do late check out. And they did not respond/ not confirm. They simply told me that they rather give my room to another walk in customer who would pay higher rate then extend my reservation on booking.com.!!! this is completely unacceptable. if they post on this site and room shows available and with a certain daily rate, they should not be able to deny the booking! The worst check-in, check-out process have ever seen! and not even an apology, very poor customer service! Take your business elsewhere. They simply do not follow the rules.

The position

They assured me a transfer from the airport but I didn't find anyone waiting for me. When I arrived, by taxi in the night and very tired, they asked me to pay more even if I showed the price on booking. The reception guy called the owner (I think) more and more time because they couldn't agree about my price. They said I booked for 5 nights (not true) and I have to pay for it! Even if I was showing the reservation and it was just 1 night. 30 minutes like this, finally the guy apologized with me telling that was their misunderstanding! In the common bathroom there wasn't any key so impossible to close the door, not hot water too.

price, location

bathroom smelled a bit, rooms are quite basic but good for the price you’re paying

Very good value and safe (in not very safe quarter) hotel with ac, in the Praia's Plateau.