The staff were polite and tried to be helpful but unfortunately they lack English language and you need to use translation apps to communicate with them.

The facilities are bad and somehow outdated. Firstly you don't have the option to control the A/C from your control unit as its either broken or only reception control it so every time you need to switch on/off your A/C, you should call them and because they lack communicate properly in English, I was forced to go down in lobby from my floor (7) to translate for them what thermostate to use for A/C. Second problem room sound insulation was very bad and barely I can sleep from main street traffic noise. Thirdly, my window curtain has a nice wide road view but the curtain was shorter than the width of the window so you are exposed to opposite buildings and you suffer early wake up because of the sun, and I already suffered late sleep because of sound insulation and road noise. Fourth, hair drayers were broken. Fifth, there was no hand soap in the washroom. The location was quite far off around no 25m wake from kemeralty bazaar and shops area.

the staff are all really friendly and helpful, the room was big and clean

I would say it’s not a very new property, the WiFi was very weak and sometimes not able to connect to. The pillow is not very comfortable. other than these it was a really nice experience

very clean property, staff was really kind! good breakfast and our room was so big!

balcony railing was so low, when my partner was standing next to it, it was barely behind his waist height