It was clean.

Ants were in our room. They gave us another room. Ants came again. Staff does not speak unless you speak first. The taxi he ordered charged us 50 bs. How ever when we used Yango or Ndriver it was only 25 bs

Located where I expected to be, as I need to fix some issues in the town, and the office was closer to the hotel. Did not have time to enjoy as my stay was quite short. and left before breakfast. Area is quite safe and I have walked during the night, returing from a chinese restaurant and it was OK.

I do not remember anything,

A great hotel, just missing a proper breakfast. A lady and a yound guy willing more to kick the customers out than provide a good service. Always short of everything, from plates to milk. Customers always requesting for them to replenish and they always have a quick "NO", if anything out of the very limited offer was requested (omellet instead of lousy scrambled eggs, or decaf coffee). It is a shame because pulls down the rest of the hotel having a very poor service as this.

Lovely comfortable, clean hotel in a nice neighbourhood close to Av San Martin. Helpful friendly staff. Good breakfast. I had 3 short stays here in between wildlife watching tours, each stay was excellent.

Immaculately clean hotel with wonderful, friendly staff. Excellent healthy breakfast. comfortable beds.

What’s not to like??

Excellent location, staff, and breakfast. Our room was great with a comfortable bed and powerful shower. Finally it was super quiet with no dogs barking!

Only that we didn’t stay here sooner.

I really enjoyed my stay. It's located in a calm street, but near a lot of restaurants and bars. Super clean room, very cozy bed and the breakfast buffet had anything I could wish for. I already booked another night there for my next stay in Santa Cruz.

Everything was perfect.

Beds were very comfortable. Pillows were great also. Air-conditioning worked ok and the TV had Netflix, you tube and many other stations. Location was good for us as it was a short walk to shopping and supermarkets. Staff was great and very helpful as we had to extend our stay there different times.

Breakfast was not until 7:30. Some days we had to leave at 7am so we missed breakfast. Also, selection was minimal for breakfast. Had wait while coffee was brewing. Recommend they purchase a pump container to store coffee in so they don't keep running out of coffee during the morning rush. Small issue and I would stay there again.

rooms bare, breakfast okay

beds very hard

well located for what I needed

breakfast

Very good hotel, in nice neigbourhood, with shops and restaurants nearby. You can even walk to the center (40 minutes). Nice, comfortable rooms, very good breakfast with nice selection of fresh fruits and different fresh juices. Staff at the reception was very helpful, professional and friendly, especially Francisco.

Noise from the entrance and hallway during the night because lot of guests comes during the night as flights are scheduled that way.

reasonable prices

not much for breakfast

really modern and clean. the shower was incredible too. the staff are friendly and nice too.

breakfast could be better

Currency change in hotel is available. There are nice cafes around. There is good laundry service.

I expected much more options at breakfast.