A beautiful Grand Hotel, at the same time modern (rooms & showers) and from another time (lobby). Most outstanding: The family atmosphere and the kindness and helpfulness of the people working there.

The location is perfect from all perspective.

Traditional Italian hotel,excellent design,very professional and friendly staff!

nothing

Superb staff! Any issue or request they responded with style. They can also give you good tips on what to see around Tuscany.

Can be a bit noisy since there are many bars down the street. But it's a matter of location, hotel itself was quiet.

location is great and the pool

no parking available, but can pay to park inside the blue parking - difficult to find one sometimes.

Nice host great location Clean Nice staff Great breakfast

Terrible view for rooms behinds the hotel Wi-Fi didn’t work a lot outside No a great service about some waiters specially for breakfast Some rooms for a 4 stars they are very old

Beautiful hotel, quiet and clean rooms, nice pool, great breakfast with lots of choice.

Beware of additional charges - 5 EUR for a tiny slice of watermelon and 4 EUR for mineral water in the room (in a plastic bottle which looked like complimentary water). Sun beds at the pool were being ‘reserved’ by people by throwing the towels on them early in the morning which resulted in 80% of the beds being virtually empty throughout the day. At the same time some folks would lay on the bricks as there were no chairs/beds available. That’s a ridiculous situation which the hotel staff should be managing. Come early for breakfast - after 9AM there were ‘shortages’ of food as staff was not able to keep up with demand (although you could tell they were all working extremely hard).

The room, shower, pool, and all staff were exceptional, especially Martina at front desk and Roberto at the bar. We had our one year old with us and she was treated like a superstar by all the kind staff- she really loved the trip and could sense the kindness from everyone. This is a beautiful hotel - the pictures do not do it justice, as soon as we walked through the doors we were captivated by the charm and history of the place. Nothing was too much trouble for the staff. They happily warmed our daughters breakfast for us without any complaint.

Nothing at all. One small thing however, I do feel like one extra staff member at breakfast time could really help things run much more smoothly. They all appeared extra rushed at this time of the day and they just need an extra set of hands, perhaps.

Super sweet great staff! We loved our stay! Many thanks to Serena, Katia en Roberto. Till next time Sjoerd en Daphne