The room was small and the bed uncomfortable,we also found out that we were over charged for our stay,car parking cost £20 for the two nights. Will not be going back and will not use booking.com again

Facilities for children were great indoor pools soft-play alot of them to do even if the weather was bad

Breakfast was basic - not enough options and extremely oily Rooms were dated Stairs were very narrow

Close ish to the beach and shops and restaurants.

Bed was the most uncomfortable bed we have e we slept in woke up in pain every morning from the springs digging in. Mattress must have been over 10 years old! Room was dirty. Towels and bedding stained on arrival. There was dust visible on the sides and when you wiped your finger across it it was on your fingers. The fan was disgusting!! The dirt and dead skin cells in there from other people was vile. We had to take the cover off and wipe it over 3 times! Else it was not useable! The radiator was rusting and had paint peeling off. There were stains on the floor. The chairs leather was flaking off. There was people smoking weed which was wafting into our room at night whilst our 4 year old slept. Who would have been inhaling it! The door was left open and not pulled shut when our room was cleaned one day by the cleaners leaving it open to anyone to take our stuff whilst we were out for the day. There was a bag of dirty cloths left in our room when we came back by the cleaners. There were poo specks in the toilet when we first checked into our room showing it wasn’t cleaned properly. When you are trying to sleep the other guests are so loud and walls so thin. The doors are slamming, people banging about, shouting; laughing, and walking past drunk. My daughter was woken up from her sleep multiple times: also delivery lorries outside the window sometimes as early as 6am which wakes you up. We brought some of this up with a staff member and he said wasn’t interested basically. So will be writing an email of complaint.

Plenty of things to do the spa is really good and use of the pool

Well laid out and everything under one roof

The leisure part but quite a long walk from hotel

The room and the food was overcooked at breakfast

pools

bed

Location

Shower was poor, paying for parking on hotel grounds

brilliant room in a good location in middle between the town centre and 5 minutes walk from the train station. staff were very friendly and helpful. the swimming pool and the hot tub was amazing! would definitely stay again 100%

Food basic but good and plenty of it. Hotel was handy for amenities ( buses etc)

N/A

Great location staff very pleasant great amenities

Breakfast staff were quite rushed and unhelpful

Good

location and the main indoor pool we’re good

everything was very very dated. lifts took forever to work and were tiny. breakfast was terrible and no hot water for 2 out of 3 days for showers. had a twin room and the two beds made it look like a double smallest room I’ve stayed in

The Aztec swimming facilities are excellent. The ability to move easily from one venue in the group to another was good.

The menu at the main restaurant at the Derwent was unexciting.

The breakfast cost just under 20 pounds for the two of us and the quality was terrible would of rather spent 5 pounds at McDonald’s from service to the dishwater coffee to the meat and the cooking premier inn which is sea front is cheaper and so much better it’s hard to explain I guess as far apart as chalk and cheese

Everything rooms were not clean out dated thin walls so up all night because of noise way to hot shower dosnt drain so after my partner had a shower I couldn’t Even the cups on the tea tray were dirty and no spoons not that I would of had tea any way in the cups provided When we complained at the hotel we got nothing no explanation no way to make it better

close to everything lots to do evening entertainment good

So much to do, even on a rainy day. The children loved the organised events and entertainment.

We didn’t feel that the evening meals were good value for money as the choices of mains and starters were quite limited and there wasn’t an option to pay for two courses only.

the room service

the stairs into the property. no one stated there was another way in or out.

Pool and associated facilities

Starting to look tired in places across the THL complex. Tables in restaurant appeared sticky ( member of the restaurant management team explained it was due to the cleaning fluids used. Charge for gym as resident (albeit they say small £3 day) was petty.

Breakfast was OK not alot of selection for children. No croissants chocolate spread branded cereals

Room was dated Hot and cold taps the wrong way Beds uncomfortable Paintwork poor Radiator rusty Hotel noisy

very clean no No noise outside not far from the town but far enough to not get all the noise, the swimming pool was amazing the staff were so friendly and helpful

the choice of food wasn’t very good for children

Bed uncomfortable you could feel springs & did not get a good nights sleep. Room very small & clostrophobic small window didnt open much if there was a fire you wouldnt get out!! Shower trickled & Shower cubicle in need of deep clean. Paintwork throughout hotel needs redoing. Couldnt always find a waitress to order food that had to be ordered by waitress & food was not good quality. Our friends curtain backing was falling apart and informed front desk & someone came & ripped half of it off and said cant fix it now & left it. Someone else we spoke to knew about bedding springs so why has nothing been done about it!!! Will not be returning again.