Excellent as usual. Harem head waiter always very attentive

It is an excellent hotel with staff that's very caring I had an issue with my reservation and they put me in touch with Dan athlan reservation manager . He took care of it immediately I would highly recommend this property to anybody breakfast pool facilities all great

I have stayed here many times and is a wonderful hotel terrific staff attention to detail breakfast is great it's a choice choice everyone hotel

I had to pay for taxes, and was very upset about that - your website at the time of booking said very clearly that all taxes have been paid, even for israeli citizens.

The room was fine but the breakfast was very disappointing. Not what it used to be.

I like Pierre at the front desk very avaible and helpful

The room was perfectly fine But the dining room was dirty and the floor was really sticky

We stayed for one night and we found it very clean. And the room was very comfortable. The breakfast was also very good and everything was clean and well maintained. Really enjoyed my stay there.

It was a very nice place to stay but the extra charge for having two small children in the room was very high.

The staff was attentive and friendly.

Older property but we had a renovated room and the hotel was well maintained. Good location but a car is helpful.

Not safe, rats staff thiefs

We got a Gorgeus , newer room. Super clean & comfortable . Th staff was amazing . Location is a few minutes ay from the train that takes you all over in few minutes . You need something? In two minutes they give it to you This is our third time & we are coming back . It was an amazing, a pleasure !!!! The best !!

The room was spacious. The welcome package with water, real glass drinking glasses, fruit & welce letter was really appreciated and auper professional

Staff were very rude, opening doors in middle of the night. Asking at 9 am when we are leaving as they need to clean the room. Hotel is in very bad condition (we have pictures) with exposed wires in rooms Balcony door wouldn’t close

Overall nice stay. The rooms are a bit old.

Beautiful place, clean, silence

I like everything

Excellent hotel

Overall good

The staff in the hotel ignore you unless you speak Hebrew. There is no room service despite their website advertising that there is. There is no mini bar with water or snacks (despite having a mini bar it is not stocked). The restaurant / bar staff just stand around talking to one another and you have to approach / wave at them, they take 15+ minutes to make a coffee. Don't think I saw one staff member smiling, say hello, goodbye or have a nice day. The rooms are old and need a refresh, there are stains on the walls, cupboards. The cleaning only covers the major areas and corners are caked in dust. The swimming pool is old, mouldy, the changing rooms are gross. The lockers are with padlocks that the staff DO NOT tell you about (or provide) and there are maintenance men that walk around the women's changing rooms unannounced (no signs or warnings). Needless to say that when I return to Jerusalem I will not stay at this hotel 0/10 Do not recommend!

Amazing pool! Excellent breakfast.

Amazing pool!Excellent breakfast.

El check in se demoró hora y media más de lo normal el reto estuvo bien

El check in se demoró hora y media más de lo normal el reto estuvo bien

The need new Mattrasses. After 6 hour on the bed my back was hurting.

The was false alarm in the mid-night for 15 min and around 4:30am for an hour. Called front desk, customer services etc but no answer. Finally got someone pickup my call but they cannot fix the problem.

Much improvement since our last visit.Customer service improved...staff more attentive. More hotel information available. Great food at breakfast...improved menu.

Much improvement since our last visit. Customer service improved...staff more attentive. More hotel information available. Great food at breakfast...improved menu.

Wonderful hotel good service lovely rooms great position

Facilities are horrible, very run down and the sinks and bath are half clogged. The crib was not in good condition and they didnt even have a sheet for the crib they just used a regular sheet and wrapped it underneath. Very unsafe for small babies. The service is good but it doesnt make up for the lack of facilities

Facilities are horrible, very run down and the sinks and bath are half clogged. The crib was not in good condition and they didnt even have a sheet for the crib they just used a regular sheet and wrapped it underneath. Very unsafe for small babies. The service is good but it doesn't make up for the lack of facilities