Classic embassy. Not the newer modern buildings that lack the central atrium and loose that embassy feeling. Great remodel

The room was not clean, shower was dirty and dust and dirt around and behind the furniture. The worm was infested with brown roaches. Not likely due to the area, these were the kind that come with uncleanliness. Being a Hilton honors member this room was a disappointment.

Delicious breakfast , nice small pool, quiet place to stay

Hotel for mutants...Back in the day this property was very nice - a place we'd have family stay when they visited us in Marin. Today it's a shell of its former self...My wife and I decided to stay in Marin on our way back to LA and I noticed the ES was listed when I looked up "Best Hotels in San Rafael"...well thank God I only booked one night (over $300 btw)...Right when we walked in there was spilled food all over the floor (and there wasn't any doormen to welcome or address the mess that greets guests) but okay not a big deal...then after checking in at what felt like a gas station, we were shocked to find A BOX OF NARCAN someone had left outside the elevator. There was some kind of convention for mutants going on that no other hotel would have welcomed (or at least would have been too expensive for them to book). Had I known this was the level of clientele the Embassy Suites welcomed we never would have stayed. As for the dark, dank room my wife and I were so shkeeved out that we slept on top of the covers - sideways - at the end of the bed just to get through the night. The next day we saved our trip by going straight to the Mill Valley Inn which was the same price but a magical, luxurious experience you'd expect in Marin County. If you like nice things - save yourself from the ick and book somewhere else.

An excellent breakfast and the room very clean and beautiful.

Nice staff, good service would come back again

I love staying here on my business trips to the Bay Area service is amazing and rooms are very comfortable, clean and not to mention the food is amazing

There was an excellent hot buffet and made-to-order omlette station for breakfast, which was included in the room rate. There was also a nightly reception with 2 free drinks per person in the atrium lobby bar area. Front desk staff was very friendly. Parking was easy and convenient, but cost $15 per night. The noise in the atrium can get a bit loud and heard from the rooms, which is unavoidable since all room are off of the atrium. The doors to the rooms slam shut, which is also very loud, especially to anyone sleeping in the pullout sofa in the front room.

I booked because it said hot tub on website. Upon checking in, told the hot tub has been down for 2 months. I mentioned a refund and was told i couldn't get one since I used 3rd party to book. The complimentary reception is a joke- nothing like the pucs of fresh fruit and hot dips. There was crackers, cubed cheese, tortilla chips, jarred salsa and goldfish. I was there for 4 nights and that was it every day! $15 a day to park your car . I parked on the street. Dirty dishes in the hallways for days, mold in the bath tub and the windows, feces on the toilet, the ice machine didnt work on my floor, the elevators were slower than i have ever seen- EVER! When my wallet was stolen, from the common area next to the bar, i was offered ZERO assistance! Found out they have cameras outside the elevators but not down the hallways and not in the common areas or the bar! Used the restroom off the lobby and while i was using the toilet, person next to me flushed and sewer water started coming up from the drain in the floor- with human waste! I wear flip flips all the time- yes GROSS! Told the front desk and they said they knew- and the bathroom is closed. I said there was no sign and she said they havent had time to make a sign yet! I won't even mention the stains and rips on the sofa in the room, no maid service even though i was there 4 nights, no soap in dispenser in the shower or that the fridge froze any food put in it! I told them the ac in the room didn't work- they DID fix that.

Great rooms and great distance from the city. A quick drive but easier access than a hotel in the city.

The property was beautiful. The staff was amazing. I will definitely be back when i am in the are again

The staff was friendly and professional; however, we had to check in manually due to the internet being down. As a result, our extra room keys did not work and we had keep informing the staff that the room keys were not working. The suite was nice and clean. The breakfast was fantastic as we had many options to choose from!

Nice area

Charge for early check in, it was 12:30. My first time being charged for early check in. Not worth the price for the condition of the hotel, the room is dirty, there are still food crumb on the table, will not stay here again.

Overall a pretty good stay, we stay with embassy suites often at several locations and have had a great overall experience. This embassy wasn't as good as all the others we have stayed. Staff was very friendly, and breakfast had good options and service. But the hotel itself has some issues as far cleanliness, and things not being in service. Definitely need to work on the cockroach issue..... Overall still give a 6 out of 10

Breakfast was fabulous! Dinner was great too. We arrived midday and there is nothing at all on property for lunch. Without a vehicle it’s a decent walk to local Northpoint and an Uber away from other restaurants and cafes. We had a very early start in San Diego and flew to San Jose and took an Uber to get here so we were tired and hungry. Flights were being cancelled due to Microsoft outage so we had no other way of getting to San Raphael. May I suggest a takeaway sandwich would have fitted the bill.

Clean, friendly staff, great breakfast. Not much to do around the area

Hotel system was down upon check-in took an hour to get room. Staff were professional and helpful. Burger bought at bar right before they closed was awesome. Everything about room was excellent.

enjoyed my stay

The mattress and the bedding were so soft. The room was clean and big. The breakfast was so good, and lots of variety. Everything was nice. You have to pay $15 per car per night to park even though they have plenty of spaces.

The washer didn’t work. After a long wait a staff member tried to fix it, but couldn’t right away. He was very apologetic. Eventually, it was fixed after 3 hours of waiting. There was a piece of trash behind the entry door. We were not told that there was a $15.00 parking fee, so we were surprised at that.

Awesome

The stay was good overall. Very good breakfast and services. The major downside is that we were staying there because we were vendors at the Marin Fair. We made our reservations through the app which were around 1,500 dollars for 6 nights. We received an email offer from the hotel themselves that they would offer a huge discount to vendors and it would have saved us about 500 dollars. However, NEITHER Hotels . com OR Embassy Suites would refund us the difference. Absolutely horrible. We will NEVER book through Hotels . com ever again and we strongly advise others to do the same. Embassy Suites could have given us a cash rebate but chose not to do so. Both places lost future business and I will post this review everywhere. There is only ONE WAY to make this right and that is to honor the vendor discount and refund the difference. THEY ALREADY SAID IT WILL NEVER HAPPEN. Disgusting business practice

The Breakfast was outstanding ♥️

Great customer service and support

Liked my 5 day stay over a 4th of July weekend. Breakfast was good but ran out of items because of the full hotel. Lobby after the evening before showed signs of lack of cleaning. On Friday night, there was a wedding reception right under rooms well after 11p. Bass was vibrating walls.

Great spot

Wonderful stay with our 2-year-old. He loved the glass elevators and pretty courtyard. We loved the hearty breakfasts and happy hours. Convenient drive to everything we wanted to see, like Stinson Beach and the Academy of Sciences. Staff were friendly and helpful. Free parkinf helped.

We loved our corner room with a view of the fairgrounds. Was easy to walk over there. The room was huge and comfortable. The elevators were slow and sometimes a bit dirty. Breakfast was very nice. Was surprisingly quiet, considering the hotel was full of kids.

I didn't like this place don't stay here

Breakfast was good and facilities were clean.

Clean