The Copthorne is situated in great location.

We had a spectacular 2 night stay over Matariki weekend. Seaside room with stunning views of the well kept grounds. We also had food and drinks from the cafe while sitting out by the pool which was all great and staff were all very accommodating.

all good

No comment

Copthorne Bay of Islands needs a major upgrade, housekeeping needs to be retrained and certain staff need to learn the accuracy of the information they provide. Check in for 2pm but had to wait and additional 30minuts due to “housekeeping” needing time to clean. Upon arrival room was not cleaned properly. No tap to drink water or fill up the kettle. Rooms are not sound proof can hear kids running up and down hallways, banging doors, and making noise. However we did enjoy the scenery and two staff members who were absolutely amazing.

Nice place

Check in and out was seamless. The staff and service was excellent, as was the food. We found the roomexpensive for how budget it was. The soundproofing is virtually non existent, so we had a herd of elephants dancing above us until late at night, and starting again at 6am. Sadly, we found the night nice, but won't make the effort to stay here again.

Good location

Was a nice stay we ending up with a different room than we expected due to renovations but was a amazing view. Dinner we book was very nice just very expensive. Breakfast was way better and alot cheaper than dinner. Would definitely go back. Unfortunately they were painted so did smell like paint in hall ways which i didn't like with a young child but didn't smell in rooms which good. Second time going and view is so good would recommend even with the feedback given just wouldn't get dinner again as was alot.

Spa pool is our favourite, room was nice, comfy bed and love the soap fragrance. Not enough parking spaces, had to park on far side away from our room. Wifi was really slow, just used my data.

Perfect location if going to waitangi treaty grounds. Walking distance literally. Staff were great.

Thankyou very much Copthorne Bay of islands for the excellent experience of high service and such great staff.An overall great stay

Quiet location. Very old and tired, in need of a major upgrade. Poor house keeping, room not ready at check in and still waiting for room to be serviced late afternoon the following day

Clean and Bright

Very friendly and helpful. Upgraded us due to a special birthday and we were more than pleased. Enjoyed spa pool and lovely sea view. Will come again.

It’s not same as what it’s used to be . Rooms need do up. Hot pool is not working anymore. They don’t even clean rooms when stay now .

Good location. But the rooms are tired and definitely needs a renovation in the bathroom.

I had been to this hotel many years prior and loved it, so I wanted to treat my children. The breakfast and room service we ate for one dinner was delicious. The kids enjoyed the spa and pools. Unfortunately the hotel looks like it hasn’t had any upgrades since I was there last. The rest I have to say is not as positive, our stay wasn’t relaxing like we expected, our room was close to the pool, a great location I thought, but our deck was used by people to get to the pool - giving us no privacy, there was kids running up and down the halls from 7am - sounding like elephants, housekeeping came into our room at 9am to clean, when we were sleeping, then told me if they didn’t get in they would have their job done by 2pm. The room wasn’t clean, the bed sheet on one bed was dirty, the bathroom needs a good clean, mould removal, there was hair and cob webs behind the door. The sunlight comes in through the shutters as there is no curtains. There seem to be renovations happening which is good, although making it noisy with the tradesmen doing their work (perhaps it would be better to close until they are finished). For the price paid this was really disappointing. I stay in a lot of hotels for business and really wanted to be saying positive things about our stay. I do have some suggestions if the hotel would like to reach out, I didn’t think it was fair to discuss with your staff as they were trying to do a great job.

Best views

Rang to book and they told me they didn’t have a room - but I found one on Wotif, so I booked it. Got there and was told there were no rooms available, they weren’t sure how I had even been able to book online, but had the booking showing on their system. Anyway, they were super helpful and apologetic and cleaned a room for us. Unfortunately, it was a room next to a group of young teenagers who spent the night screaming and opening and slamming the door and running up and down the hallway. Got hardly any sleep.

A good 3.75 star hotel. Nice restaurant and bar. Rooms are a bit old-fashioned but clean. Good breakfast. Reception staff not particularly warm and welcoming .

We was quite amazed how the rooms were quite old and the Bathroom is very old and out dated no water pressure at all and climbing into a old bath was not safe for older people ! . The outside of the buildings were very old and could do with a splash of paint and stain on the decking !

Lovely view. Is a bit tired & could do with a bit of a cheer up. Definitely overpriced at $419 for my friend & I in a studio with 2 beds. Not a lot of room but the sun room was fab. Some empty concrete structures in the dining room should either be used as pools or have palms planted in them.

This place was exactly like the pictures and such a beautiful hidden gem!! We wished we booked for longer! We will def be back!!

This hotel is by far and away the worst of my round the world trip. I have stayed in some beautiful Airbnb places and some excellent hotels. The Copthorne is not one of those. Tired. Dirty. Dated. I booked to stay because my first ever job was at the original Copthorne Hotel in Copthorne, Sussex UK. I shudder to think what the housekeeping and management team of that hotel would make of this iteration of the brand. Grim is the word I would use to sum up my stay in room 320. Why? Here goes; Dirty windows Dirty windows frames Peeling paint Dirty carpet Filthy balcony tiles Dirty balcony furniture Cheap fittings Tired uncomfortable sofa View of the sewage tanks No reading lights Dim overhead central pendant light Lightbulbs not working in bedroom ceiling Inadequate lighting in the bathroom No dual flush toilet Dirty bathroom extractor vent Chipped bath Bath plug lying loose on bath No decent shower Filling the bath impossible without spraying the room with water from faulty shower No robes Cheap towels No bath oil/foam No razor/tooth brush No bottled water No biscuits No USB ports No Netflix or Prime No casting available Zero sound proofing between rooms or the corridor Mean - it felt like I was staying in the staff quarters.

Great room overlooking beautifil Hokianga Harbour.

Has an old world charm about it. Property reminds me of school camping trips. But, the room and facilities are higher standards, just not new. Quiet location next to the Waitangi Treaty Grounds (5min walking distance) is what I was looking for that no other property can provide. On site restaurant was reasonably priced and good quality so need not look elsewhere. Staff was attentive and prompt. Overall very happy with our choice.

Easy check in and facilities were great Love the room we were given opens to the poolside

outstanding place to stay:) friendly staff and rooms are nice and clean. it is located little far from the town near to common grounds. nice and quiet place:)

Scenery by the sea

I was expecting a better experience, the Copthorne has a five star reputation, I choose this to be able to enjoy the facility more. When I checked in, there was a smile, but no real explanation of the whole of the complex, rather, get back in your car, drive around to the left and find your room. No explanation as to the bar, restaurant or pool access, this was left for me to find out. The room and area we stayed at was quite tired, and below standard expected. The pool area was relaxing and enjoyed. We had no hot water, these things can happen, but I expected a better response, it took quite an effort to get access to another room so that I could have a hot shower. When we went to check out, there was only one person on reception. Another man was at a nearby table. We had a que of five, and the man in front of me went over to the man, got his attention, and ended in pushing himself up the que....this should not have happened. Over all, for the price I paid, I expected a higher quality experience.

A falling apart and horribly understaffed hotel that was once nice. The building was in disrepair, but the staff was doing all the could with what little they had.