The staff especially in the restaurants were not welcoming. We are people of color and they were extremely rude. Would take over 20mins to bring us our drinks. One of them would not even take our order in the restaurant. Sad!

The staff there are so nice , helpful and friendly

Rooms were great, breakfast buffet was not great, pool area and conditions was not as good as inside. They could fix the grass and make the area level, perhaps hire someone to give out towels, walk to to crashes, provide water she menu etc. Spa and gym were inconvientely located. Over all very good.

the place is super clean and beautifully decorated, it feels extremely modern and the staff is super nice! i would definetly come back

The room was dirty I found a dirty used towel in our bathroom. The staff were very friendly polite The AC was not cooling at all. They never offered a refund room change . I had to ask for some type of accommodations The towels are new so they have little bowels fuzz coming off. Food was good . Property was clean Redlevel food could have had better options. They need to cover the food because of the flies. Also the guest children need to be managed because the kids were placing their hands in every jar or plate and not using utensils to get food from.

The staff were very welcoming and went out of there way to assist you. They are having tech issues with emails and app which causes some issues but if you forget the tech the people are great

The property is beautifully renovated and the staff is friendly. Breakfast buffet and dinner options were also terrific. Would definitely stay here again.

Great place and staff great food room and hotel is top notch now the pool was very dirty and outdated this hotel needs a rebuilt pool to match the hotel that is 5 star

Okk

Very far from any town restaurants and shopping . But property is beautiful and the staff is great

Beautiful brand new hotel, really comfortable rooms, amazing breakfast, great selection for dinner, location worked perfect for us a few minutes to the mall, 10 minutes to Temple of the sacred hart of Jesus, 45 minutes drive to Montserrat 15 minutes to airport.

We loved every day we spent at this most beautiful hotel

We had such an amazing stay. The whole staff was so helpful and very accommodating. The food was great! We can’t wait to come back in a week after our cruise.

Very warm, kind and excellent service and staffs

It was great!

We had a wonderful stay and our upgrade to red level was great. A wonderful spacious one bedroomed suite, complimentary parking, complimentary Audi to test drive as well as complimentary food and beverages all day. Customer service was outstanding and breakfast offered a selection of hot and cold options as well as a la Carte choices which we loved. This is our second time at a melia and we will definitely be back!

Amazing 5 star hotel !!!

Check in was the difficult part. I prepaid for a two bedroom suite. Wife 3 adults and two children. When I arrived they had a two queen bed, one room for us. After showing my confirmation they gave us two separate rooms. Which, was fine. The front desk took all of our passports, added all information in and the check-in was complete. It was around 11 o’clock in the morning and we told them we would be back at three after the rooms were ready. We arrived back at 3:30. the rooms are ready, but none of the check-in that was done earlier had for some reason state in the computer. So another 25 minutes later, we had to go through check in again with all the passports. One of the rooms they assigned to us when the Bellman went to take the luggage in there were somebody already in the room. So back to the front desk I get for another recheck and another room. Overall, the day was nice. the rooms were clean. The views were beautiful. The check in process was painful twice .

Wow, What an amazing experience staying at This hotel Torre Melina. Everything was spectacular concierge, Reception, Dining options, And the shuttle to downtown The breakfast buffet was one of the best of experience in a very long time, Lots of options to choose from my niece is vegetarian, and she was very satisfied The rooms are amazing. The showers and the bed made it impossible for you to want to even leave your room. I was very surprised at how great the hotel was because some reviews stated otherwise I was here for a conference with my wife and niece and everyone of us afterwards regretted leaving as our stay was very satisfying I totally recommend staying at this hotel and I can’t wait to visit again Fidel

Very nice hotel

The hotel is amazing. Service staff is very nice. Restaurants serve good quality food at reasonable prices. Room cleanliness is very good. I recommend this hotel

Hotel has been refurbished this year and everything feels new. Lovely rooms with great amenities. Breakfast is fantastic. Freshly squeezed juices, nice coffee, eggs made to order, great buffet selection. Pool area nice too with lots of sunbeds. Staff all very friendly. Definitely recommend

Amazing staff. There was an issue with the booked room. The staff quickly fixed it! The Red Level was amazing and all of the extra perks were well worth the price! This site is so accomodating and beautiful! The only part was the gym and spa are still being finished so they are not available. The temporary gym was made available.

Unfortunately this is a hotel that is not yet up to the game. I arrived to the top line of the hotel, a Red Level room with two rooms. We were greeted in an excellent manner by Alejandro, the highlight of the hotel. The room was also very nice and well fitted. Nonetheless, there are several salient black spots in the operation: as other reviewers have mentioned, when you call all the lines for service request almost never do they answer (they have a special Red Level line which also they repeatedly did not answer). They offer 24 hour room service, but I had to wait one hour to finally get a response and when they deliver the food, the family lost a tour booked months in advance (no restaurant were opened at that time also and the tour was for 9 hours and we needed to eat). There were missing items in two room service orders. Also, on Saturday, after my kids were in the pool, when they came back there was no heat water. We called the reception and they confirmed there was a tecnical problem and had called a company for repairs (this seemed to be a recurring problem as another reviewer mentioned another time when this happened). Breakfast was included but they will charge fully if ordered by room service (other hotels charge a delivery fee but not all the items as if they were not included). We had ordered special transportation twice: one work but they other never showed up and there was no explanation. There is currently no spa and only a temporary gym with some machines.

Unprofessional and incompetent front desk staff. They messed up both my reservations, offered no apology and told me I should cancel my reservation if I was happy with the mistakes they made. I wasted so much time on my vacation trying to get this staff to fix their mistakes. The experience with this staff truly was the worst part of my whole trip. Avoid if you can.

location excelent, staf super nice, excelent neighborhood

Amazing stay. Very friendly and nice staff. Rooms smell amazing

Excellent

We had to have a one on one conversation with every maintenance person about how the client, the person who is paying for the room for many nights, should be the one who gets to put the air conditioning to the most comfortable temperature. This didn’t happen fo the first 3 nights! It was a one on one with the maintenance person and the night shift supervisor. For three consecutive nights! An absolute nightmare! We have been sick with cold and flu symptoms since we left that hotel. One of the male check in people actually told me he was sick with the same symptoms I had. He had taken our luggage to the room. T A horrible experience in a very beautiful hotel!

Excellent Staff and service. Needs more options on breakfast menu.

Hello, after visiting the hotel the second time in 2 weeks, and as someone who got married in your hotel, i was really disapointed of 3 things -1- the room was not clean enough, the fridge had garbage of other visitors and was dirty.2- the person in front desk during the night (man) was very not nice, not helpful, refused to send us things to the room and gave us very bad feeling.3- price of Massage - we did a couple massage (for 2 people) of 90 minutes, and we paid 354 eur!!! its not normal in any scale. not to mention that the massage was nothing special, the room was not what i would expect from a 5 stars hotel and it was very disapointing.1 good thing - the front desk has a person called Laura that was very helpful, very nice and she helped me a lot. for her great service i am greatful.

Absolutely stunning hotel, just when you walk in, it is a complete pleasure.Surrounding are also gorgeous and everything feels 5 star!Highly recommend staying here, links to Metro are very close also.