We love Kimpton, always try to stay there. On this trip we were charged a smoking fee, and no one was smoking. Whatever their detection system is, it is not reliable. At the time they say they detected smoke, there was a hair dryer brought from home that was being used?? They said they could not remove the charges, which are nearly $600.

I checked in early evening and was informed the restaurant was not open at all, and there was no room service. Exhausted, I just went to my room to take a shower. Once in the shower I saw bugs start flying around me - coming from the ceiling - at least 20 and they appeared to be gnats. I called the front desk to tell them I had bugs and they sent someone up with a vacuum cleaner and can of Raid which they sprayed all over the bathroom, making the room smell like chemicals. I thought to ask for a new room but was exhausted from my travels so I just decided to go to bed and deal with the smell. The second I sat on the bed the same gnats started flying out of the sheets. I immediately called the front desk and told them I needed a new room right away and the receptionist told me I could “come down to the lobby and ask for a new room in person.” Absolutely infuriating customer service. I told them to please get me a new room and bring a luggage cart as I had already unpacked. I also asked to speak with the manager. I was told the manager would call me, but never did. I waited 20 minutes and no one came, so I called again and they said the manager was on the way with the bellman. Another 10 minutes and just the bellman shows up, no manager. The manager failed to contact me the entire stay- so as I checked out I asked to see the manager and he wouldn’t come out from his office- too “busy”. I left my cell and have yet to be contacted.

The hotel staff was great. The area is highly walkable and adjacent to Times Square without being too close to it. Hell’s Kitchen neighborhood is full of restaurants, shops, and markets. The rooms were nicely appointed. Our first night, the fire alarm went off more than once (false alarms,) in the middle of the night, which made for an unpleasant experience, but the rest of our time there was great.

The entire stay was the worst ever. Housekeeping failed to come twice. Took over an hour to get checked in. Ice machine broken on the two floors I was closest to.

Excellent hotel. Can never go wrong with a kimpton.

we were greeted by Charles when we arrived. We remembered him from Hilton days at that same location. He was wonderful- great customer service!! The rooms were clean and well appointed. All in all a great experience.

The Kimpton Theta was perfect for our stay in New York. The staff were super helpful and the amenities just right. Highly recommend and would stay again.

Hotel was conveniently located. We did care for there high incidentals charge.

Rooms facing front are noisy but we were quickly reaccommodated. Staff is very friendly. No food onsite but plenty of restaurants around the area.

All facets of the property were very nice, clean and convenient.

All around great experience

I didn’t like that firefighters or the police generated to much noise that didn’t let sleepbut with i gwt used to the noise

Took over 30 mins to check-in because the front desk staff said they couldn’t find my reservation despite me showing my ID, writing the reservation number down and showing the confirmation email. They wouldn’t check my luggage while I waited. Once a manager finally “found” the reservation they still attempted to charge me an early check-in fee even tho I waited all that time. The bathroom had hair everywhere and was extremely muggy and humid and had an odor. Hallways were noisy. I was woken up by a blaring loud call from the front desk. They called back and I answered but no one responded. The lights constantly flickered in the room. The TV wasn’t working properly.

No free coffee or tea like every kimpton they did not have Chardonnay or beer at happy hour

A very nice hotel. Very comfortable beds. Clean. Friendly staff. Great location for Broadway plays.

Just a wonderful location and hotel. Staff was amazing and rooms were spacious and most of all clean. Will stay here again!

Staff wonderful! Would totally book again!

Experience was not so good. You could hear what person is talking in next room. Water pressure in the shower was the worst. Room was so tiny.

Very clean and comfortable. Would stay here again if we are ever back to NYC

Very close to many tourist attractions. A very nice hotel.

Loved the hotel—the only negative was paying $40 to check in 3 hours early. Would have been nice to offer that as a courtesy.

Great stay!

A nice 4-star hotel that is cheaping out on water? They don't even bother providing a carafe full of filtered water. Having to go to the hallway searching for water with a paper cup is so Motel-8 style. The notice cancelation windows are not working. Be ready to be woken up at 5 am from all the trucks driving outside.

Perfect

Convenient location. Easy access to transportation. Customer service ok. No hot water initially, but was resolved later in the day. Rooms are clean with good quality toiletries and refrigerator, but room was very noisy.

Located one block from the heart of Time Square & one from the majority broadway theaters. The staff is excellent always helpful with advice or directions. The hotel is clean & newer, has steamer for clothes in each room. I would recommend the Kimpton!

Great location near Time Square. Amazing and friendly staff! Over sized room for NYC and parking is right next door

Great location close to all the Broadway Theaters. Room was modern and nice but we could hear every word our neighbors said so I had a hard time sleeping and staying asleep. Staff wasn’t super friendly.

I recently stayed at the Kimpton for an extended stay. Everyone was so helpful. They went above and beyond to make sure my needs were met. As I was staying so long, they even provided me with a coffee maker and microwave. I will definitely recommend this hotel for anyone staying in the area!

Was convenient for all we did on vacation. Not used to the sounds. But otherwise enjoyed our time there

The staff was helpful, attentive and super friendly. The location was central and convenient for getting around by walking, subway or taxi. Great place to stay for families with kids. Highly recommend.

It’s a pretty property with a very friendly staff but it needs some maintenance. The sink and tub drained very slowly and there were holes in the bedding. The multiple false fire alarms made it hard to sleep. Don’t waste your money on “higher floor”, if they are full you are out of luck.