You definitely get what you pay for at the St. Regis. Beautiful property, a gorgeous hotel in a great spot to see everything Washington has to offer.

Staff was excellent. Food in bar is great. Room was very clean. Wonderful stay

Absolutely not worth the price. The staff was rude and not what you’d expect from a saint Regis. There’s zero view from this hotel and considering the vast choices of actual luxury hotels in the area, you’re better off trying one of the other ones.

Came in on a last minute business trip, was able to book the room we needed for business meetings while the staff made sure all our needs were taken care of .

Excellent all around.

Comfortable and great location

Beautiful hotel and the service was impeccable. The rooms were a little small. Overall, I would greatly recommend it.

You're not going to have any problems here. Everyone was so well orchestrated.

Place is fantastic. Staff very helpful.

Beautiful hotel with excellent customer service. Would stay here again in the future!

The room was not clean enough

Excellent

Concierge was not helpful or responsive; doormen were constantly not present to help with luggage; only one elevator was working

Wonderful Staff Everyone is so nice and very helpful.

Everything was great, definitely going to stay there again

A block from the White House. Staff couldn’t have been more pleasant and helpful. Beautiful hotel. Try to get breakfast included otherwise it is expensive.

Mattress and pillows were not good enough for the hotel quality.

Different type of review from others on here. My CC information was stolen and used to make an unauthorized reservation at this hotel. I contacted the hotel about the fraud and the front office personnel were fantastic. Front office manager was super responsive, communicative and treated the matter with urgency. Matter was fully resolved. Due to the staff's high professionalism, I would to stay here any time.

Over all excellent service.

Really good

Cleanness and breakfast service. Missed the butler service which was available during my last stay...

Really elegant and a true classic

A unique hospitality experience. Old World Charm two blocks from the White House! Loved every aspect. This is not a modern sterile place, you will sense history and old charm everywhere you look.

Very nice property

Incredible service.

I booked this for one evening as the rest of my stay was booked @ the Ritz Georgetown. Exterior of hotel is stunning and the lobby is what you would expect from an older St Regis. Upon check in, I was told I had been upgraded. I had already booked a King room. There was a line to check in as only one person at the desk. Upon entering, it was a small double room. I had to bring my belongings back downstairs, wait in line for other people to check in to then let the concierge know of the mistake. He then reissued keys to another room. Upon entering that room, there was no upgrade, it was the room I had booked online. After settling in, I showered (pressure was wonderful). I went to move a hand towel from the sink and realized it was sopping wet. When I picked it up, it was full of toilet paper covered in mouth wash. I was really grossed out and upon further inspection realized there were wrappers in the bathroom trash can. I called down to the front and no one seemed that concerned or grossed out. I asked multiple times if the room had been cleaned as I was then worried about the bed. Didn't offer to move me to another room and were pretty cavalier. Said maybe turn down service had accidentally left it....They sent a house keeper up who was very kind but 30 mins later. She cleaned the bathroom and then told me to check the bed to make sure it was clean. The whole experience left me feeling really grossed out. Needless to say, I was happy to have not booked my entire trip there.

The hotel is very historical and beautiful; however, it needs updating. The pillows were too big and the carpets made my allergies worse. The staff was very nice at reception and our stay was pleasant I just wish it was a little more modern. We also had afternoon tea at the hotel. The young lady that helped us, Gaby, was very dry. We asked for a second table because everyone else that was already seated had larger ones or two small tables and she immediately declined. We asked to switch to a larger table that was open and she also said no because it was reserved. We stayed an extra hour and the table we asked to be moved to never became occupied. Since we paid $200 for tea, we expected a little extra effort. This was our first and last time at this hotel.

Great location and staff. The rooms are nice but a little dated and our room had one shower towel with rip in it and another with mascara on it. We were put on a very long hold when requesting to speak to the manager but it was eventually resolved by getting new towels. Overall the property is a beautiful but slightly dated.

We wait over 2 hours for our room to ge ready . The hotel smelled like old .

Had a nice stay at the hotel. Bar closed early a few nights we were there but other then that it is a beautiful hotel with a even more beautiful lobby. Room was clean and the staff was delightful. I would recommend staying here if visiting D.C. A very special thank you to MARY at the front desk,she made us feel special and was so helpful during our stay. She made the trip 100 times better and was so nice and courteous. The hotel is lucky to have her there. I will definitely be staying here on my next trip to D.C.

The staff was great with helping me and my family

Rooms were worn and tired.