Customer service is not on priority. The main entrance door will not open. I waved at the guard who was on his phone so he can unlock the door. He didn't I then pressed the buzzer and only then i got his attention. I called him out about not paying attention to the ins and out of the property. Check in was slower than a turtle. The guy was about to end his shift and the new desk agent was punching in. Transition was a lot of talk and didn't care much that there were 3 of us waiting to get checked in. Check out was the worst. She would not even look up to acknowledge that I am checking out. I had to ask if it is ok for me to ask for my folio to be sent to my email. She snapped at me saying there is nothing to send out because my reservations was prepaid. I told her I had room charges that was why I wanted the folio. And she realized and poutingly said ok. Unbelievable!

Reserved a King bed and got full.

Location is very convenient, very close to Newark Pennstation. Airport transfer every 30 minutes. The hotel is clean and very well maintained. Comfortable beds, good black out systems, very quiet. Cozy bar&restaurant, breakfast is very good.

The front desk person who helped me check in and check out was unfriendly, and the staff was rude to the Uber driver who arrived to pick me up in the morning. It's just an unnecessary way to behave. The housekeeping staff were kind, and the room was very comfortable.

Is it former boss

Perfect location to Prudential Center.

Bad but convenient location. No soap on the shower, I always carry a bar, but no soap? Only 1 towel. Nice clean bed, nice easy TV with good cable, I was unable to connect to the WiFi. I would not use the property if I don’t need to be there.

I recently had to book a last minute room because of a concert I had planned to go, the staff was very friendly and even mentioned how other people as well planned to go to the concert. Everything was clean and perfect!