The bed was really uncomfortable and the wifi did not work in the room. I spoke with reception and they arranged to change the room with no trouble. The new room whilst had wifi and the bed was comfortable the room was very small, no long mirror and not enough sockets. The hotel's response was I should have booked a larger room. However they had plenty of rooms available as hardly any guests there, our last day we had to provide a time for breakfast for table service. As they did not want to do a full buffet with so few guests. On check out they tried to charge me for the taxes which I had already paid to yourselves.

The bed was really uncomfortable and the wifi did not work in the room. I spoke with reception and they arranged to change the room with no trouble. The new room whilst had wifi and the bed was comfortable the room was very small, no long mirror and not enough sockets. The hotel's response was I should have booked a larger room. However they had plenty of rooms available as hardly any guests there, our last day we had to provide a time for breakfast for table service. As they did not want to do a full buffet with so few guests. On check out they tried to charge me for the taxes which I had already paid to yourselves.

Very clean. Nice sized room. Breakfast was lovely. Great location.

Hotel is in the city centre but it’s very quiet ( a couple of minutes from the Lokal pub). The room was clean, comfortable bed, minibar and kettle in the room. The breakfast was very good. My friends and I had a great time in Prague!

Great hotel, placed in the Old part of Prague. Walking distance to Many things. Our room was great, had bedroom, room with a sofa bed, toilet/shower and finally a room with a huge bathtub. Not possible to park at hotel, but reception pointed out where to park cheap (€6,- /day)

Hotel was spotless and the breakfast was great, only problem for us with a baby was there was no lift to the first floor

Not according to our expectations. It was a huge difference between the pictures and actual standard.

Not according to our expectations. It was a huge difference between the pictures and actual standard.

Amazing hotel! Lovely decor, spotlessly clean, great selection of buffet breakfast! More than we could have hoped for. Tucked away in the heart of old town perfect location. We had a lovely stay.

Super clean room with very good service received!

quiet area, clean, decent breakfast, large room.

Great service and an amazing building

This hotel is the perfect romantic getaway, it’s authentic and has lots of character. My and my boyfriend have just spent 3 nights here and would definitely consider returning. Good breakfast and selection, great location, and stylish hotel, we had no problems and would highly recommend.

We arrived late evening and the sofa bed had no bedding left for it, our sink was also blocked. The 24hr receptionist on duty that night (Anna?) went above and beyond to help us, running around to find us some bedding. The next morning we spoke to the manager who kindly upgraded our room and gave us complimentary wine. We were very thankful! The hotel sorted the problem and turned the issue in to a positive. The hotel itself is perfect location!! The breakfast very yummy, good choice and HOT! Definitely worth the money I would recommend. Thank you to the staff for giving us an enjoyable stay.

We arrived late evening and the sofa bed had no bedding left for it, our sink was also blocked. The 24hr receptionist on duty that night (Anna?) went above and beyond to help us, running around to find us some bedding. The next morning we spoke to the manager who kindly upgraded our room and gave us complimentary wine. We were very thankful! The hotel sorted the problem and turned the issue in to a positive. The hotel itself is perfect location!! The breakfast very yummy, good choice and HOT! Definitely worth the money I would recommend. Thank you to the staff for giving us an enjoyable stay.

It was so clean & spacious but TV & wifi didn’t work at all.

The hotel was in a great location as not right in center but within 10 minute walk. The hotel room was big, clean and the staff real friendly. The breakfast was real diverse and everything was delicious. One of best in travels

Wonderful location. Easy stay. Older structure with multiple levels of stairs. Generous space in suite. Breakfast buffet ample. Fragrance in bedroom quite strong.

Wonderful location. Easy stay. Older structure with multiple levels of stairs. Generous space in suite. Breakfast buffet ample. Fragrance in bedroom quite strong.

Amazing service very helpful in every respect. Breakfast was very good and the one evening meal we had was excellent. We had a room facing courtyard which was probably a bit noisier than the outward facing rooms.

An unusual design, very interesting rooms, lovely breakfast

There was not Wi-Fi. And no AC. And they get advertised that the rooms have WiFi and AC. The rooms where big and clean. Big bathroom. Also, no parking space near the hotel. You have to walk to get to the hotel.

Great staff, location, breakfast. Poor wifi, room was okay.

Our room had a large bedroom, sitting room & huge bathroom. It was also on a very quite street. Fabulous breakfast was included in the price & we had dinner at the restaurant Agnes, best meal we had in Prague!

This was a last minute booking for us, so we really tried not to be harsh judges, but there were a few things that stood out that we wish we knew when booking. First, you should know this location is really great and underrated. The hotel was tucked away in a quiet corner off the main streets but surrounded by really stellar food options that we would not have found otherwise. That alone made up for the experience in the hotel, but we really just needed a place to crash and weren’t expecting anything fancy. We booked this room instead of an Airbnb because we wanted guaranteed air conditioning in the heat wave Prague was experiencing. Our air conditioner didn’t work and when we called the front desk (granted it was late) we were told there was nothing that could be done and no fans were available to be provided as an alternative. We were on the third floor with no good window circulation and the room felt like a sauna all night. At check out the next morning we learned we weren’t the only ones with this issue and witnessed other irate guests. The free breakfast looked good from afar, but when we went to pour coffee we discovered dead fruit flies in every available mug. We did try the spa services which were good for the price, but be prepared it’s not your typical spa, more like a hotel room with a massage table in it. Again, for the price we paid, it was fine, but the pamphlets made it sound like a full spa, so we just want to give an accurate picture.

Great location. Some staff at front desk very helpful. Others awful. Breakfast was great. Dinner awful Cleaning staff very loud in the mornings

Hotel was very accommodating to incoming guests at airport. Great location near the river and Old Town.

The Casa Marcello is located in Old Town Prague within walking distance of many of the main tourist sites, the modern Palladium Shopping mall and many excellent restaurants and bars. The hotel was quiet and comfortable although our room was showing some signs of wear and tear. The hotel did over a great breakfast though, with lots of choice; top notch. The hotel is also located within easy walking distance of the metro (B line) which is clean, safe and a good (cheap) option for getting from the airport to central Prague although you will need to take a bus (100 or 119) first but buy a 90 minute ticket for the whole journey - cost less than £1!!! Nice place to visit and easy to get around but go there expecting hills and lots of steps.

Hotel is tucked away in a corner and there is some graffiti around which made me wonder what was in store. I needn't have worried. Although an old building the hotel has been updated very well with comfortable rooms. Clean and well kept. Quiet, and didn't see many people apart from at breakfast. Only downside was lack of air conditioning as it was into the 30s when we stayed. However the fan I the room helped. Liked the fact that Wifi was available in the room, and a safe, both of which were free of charge. Would definitely recommend if you like clean, comfortable and quiet hotels.

Great location near to St Marks and many attractions.

Really warm and lovely stay had at this former monastery in the heart of Prague !

Super! Great location, nice staff, great breakfast and very clean