Room was not made up at all during our stay. Desk clerk failed to mention that we were supposed to put the little sign in the door lock that said to make up the room. Pool was not available since the desk person would not get the cloreiene mixture correct.

Nice

It was a relaxing time for us, a quiet, neat place just to veg out before continuing our road trip...

The front desk was friendly. I had a nice chat w/her & a fellow patron.

Bathroom could be a little cleaner..didnt smelll disinfectant

Pool was closef

Easy check-in.

The hotel was clean and nice. It has been updated. It wasn’t fancy, just a clean place to spend the night. If you want luxury then this isn’t for you, but if you just want a clean room, this fits the bill.

Pictures with room description need corrected. A picture of king with jetted tub looked like a jacuzzi in the room close to the bed. I chose it as this trip was getting away for a comedy show for my husband's birthday. When we got to our room it was a jetted tub in the bathroom as a tub/shower. Check in employee was nice but check out one wasn't. She looked at my husband at the counter but continued to walk by and went to a closet or other room. He stated he needed to check out. She ignored him. After he said it a second time she came to the counter. He asked for a receipt she said it was through another party so he couldn't get one. There was mold on the tile outside of the bathroom he told her about it adding can tell where water damage was. She just said yeah okay. He added might need to let someone know she said okay. The air conditioning unit didn't work as well as should have. We asked for a box fan but they didn't have any. For paying almost $150 we were both dissapointed

The room was clean and quiet but we were disappointed that the pool was not open. I wish hotels.com listed things like that. The bed was also too firm.

Phone didn’t work. Toilet seat wasn’t secure. Desk chair had the covering peeling off.

Comfy, quiet, great hot breakfast options, great value, close to multitude of dining choices & shopping. Our handicapped accessible room did not have a handheld shower; the shower nozzle was so tall that an average height person (without disabilities) could hardly reach to adjust. Room servicing limited to fresh towels & emptying trash if you left room after 1 pm. We had to ask for sheets to be changed after 5 days of a 7 day stay. Safe parking

Stayed here for my moms heart surgery at Mercy Hopspital. The room had stained furniture, a chair in a non smoking room had a cigarette burn hole. The jetted tub had calking issues with a meldew smell. The pool and hot tub werent in service, and there was contruction in the parking lot outside my room. I reserved a king room with jetted tub and was give a double queen room, i had to go back to the front desk for the correct room.

Room looks like it had not been cleaned in a month. The bathroom was filthy. Grime and mildew was all around the caulking around the tub. Some of the caulking was even missing. One wall in the bathroom was filthy with some unknown stuff on it. The main door to the room was missing the safety lock and there was unpainted section. Just awful.

Good stay

The stay was very nice. The person at the front desk was very friendly and efficient.

Room was clean and comfortable. Pillows were just okay. View was of a fence and the roof of a building next door. Staff was friendly. Breakfast was okay.

The blackout curtains did not extend over the windows meaning no privacy and no ability to close out sunlight. What kind of design was this? Also squeeking bathroom door. Beds quite comfortable as were pillows. Scalding hot water.

Excellent

Ice machine was out of order and the desk associate was not aware of it.

Found skidmarked stained underwear in the corner of the room. Could hear the ceiling creak as the guest above us moved around. Could barely hear the front desk tenant when he spoke. Was not welcoming, appeared more interested in his phone. Overall the place was in need of repair with torn carpet, bad grout, etc.

I normally have no issues with staying at Best Western hotels, but this one left a sour taste in my mouth. My room smelled of urine, multiple stains on the floor, loose bath fixtures, sink drain was so slow the sink would fill up, hair clogging the bathtub drain, hallways wreaked of pot, and there were multiple people smoking pot in the parking lot. The one shining light was that our bedding was fresh, but I did not enjoy my stay and will probably reconsider staying at Best Western hotels in the future.

Staff was rude. Beds were like concrete. Not a real safe area. Breakfast was ok at best. The best I can say is the room was clean.

Tried to check in at about 2:30. Was told the rooms was not ready and come back in 20 mins. Left and came back about 4pm. Got a key and encountered housekeeping in the room as we tried to bring in our bags. Was told 20 more minutes, so I left again. Finally got into our room about 5 pm. So many people smoking weed around the outside of the building that the whole first floor of the hotel smelled like it. The room was pretty clean but the drain plugs on the sink wouldn’t stay open so the water in the sink wouldn’t drain. The bath drain, however was just pulled out and sitting in the shower. Just not a really professionally run hotel. Staff was nice but not helpful. Can’t say that I’ll ever stay here again.

Limited parking.

Very nice room.

Very clean and good customer service

Very good

Property very clean with lots of dining within walking distance.

The bathroom was dirty, the blankets had burns in them, the curtains had rips

The hotel was clean and very quiet. The staff was very friendly and helpful. The room was immaculate. The bed was very comfortable and the pillows were perfect. The room had everything we needed. The area around the hotel had lots of options for dining and shopping. We absolutely enjoyed our stay! We would highly recommend this hotel to anyone.

Maid service was sketchy. They weren't consistent with cleaning our room or supplying us with towels Breakfast was good hut boring. Too many cheese omelets.