I was told that the hotel has been in a remodel stage since October 2023 which included a name change in the past 3-4 weeks. We had a very difficult time finding the hotel Friday at 10 PM because of the name change., If we would not have had Maps on our phones, it would have been a real problem. We drove around it twice before we decided to ask, the front lobby is closed for renovation, the front desk is a make shift setup on a conference room.

Hotel was going thru a rehab rooms smelled like adhesive, lobby and halls were a construction site. No lobby or dining. Breakfast was a collection of packaged items. A construction job that rented rooms. We all deserve a refund or suscount

Lots of construction going on at the hotel, noise early in the morning. Showering with cold water or barely warm water. Ice machine on 2nd floor broken. Needed toilet paper, called the front desk and was told to go to the ground floor bathrooms and take it from there. We will not be back at this hotel.

View from room beautiful. Construction going on. I'd stay again, no problem.

Booked stay a month in advance. At arrival found out hotel was under construction. We were “upgraded” to an unwanted room. When they were able to get us into the King room reserved, we found that we did Ted even have screens on our windows. No restrauant/breakfast available as advertised, no access to pool or gym…you had to visit a sister hotel down the road! Very disappointed that we were not notified of this situation at booking. P.S. construction started at 6am!

Not sure what this hotel is anymore because by all indications it's not longer a "Hilton". Major construction going on everywhere and not necessarily for the best. We had lamps with no plug ins. A shower that was more like a phone booth. A TV that didn't have a guide. Two whole towels. While it may be under "renovation" it doesn't feel like it's for the best.

Hotel under renovation. Construction noise and dirt everywhere. No maid service. Front desk personnel poorly trained. It took thirty minutes to check in because the girl couldn’t start the computer! I will never stay there again.

The hotel was under heavy construction (which we were not notified of ahead of time). We paid extra for a balcony room and when we arrived the window and door to the balcony were taped closed and covered with plastic because the exterior was being repainted. We requested a different room and were told there were none available. The construction was noisy and there were lots of debris in the vents and throughout. They should have shut down for the construction or at least notified guests what to expect.

The hotel was under heavy construction- and evidently we were some of the first guests after reopening from a total closure the days before. They didn’t seem ready to be open in any capacity. The signage to find the lobby was small and not easily visible. The room was covered in sheet rock dust, the windows were taped over blocking all views, and the air didn’t seem healthy to breathe causing severe congestion. Location was ideal, but I wouldn’t have booked our stay there if I would’ve known.

Good location

The property was under construction, we didn’t even have a view from our room due to the painting they were doing outside. Also really no food options at night, no bartenders Saturday evening. So no services completely! This was the big reason we booked this hotel is to have eating survices at night if needed. The room was recently renovated and nice. The staff behind the front desk were mediocre at best. Wish I knew renovations were commencing, would have stayed somewhere else.

Nice location. Property under construction with lots of noise for a Saturday. Swimming pool and spa out of order, but rates remain a book level. Nice staff - certainly not their fault.

Not a fault per se, but the whole building was under renovation during our stay and quite dirty. No advance warning was given to us prior to our stay that this would be happening. Felt like walking through an active construction site, with construction workers and construction materials strewn everywhere. Again, no advance warning that apparently the gym, spa and pool were not available, and that we were essentially staying in an active renovation. For some reason our rooms door would not lock, and when brought to the attention of the front desk they would "send someone to take a look", which never happened. Every morning we would truck out our valubles to the car since we couldnt trust the door to actually lock when we were away. Totally understand that renovations happen, but without any notice was unacceptable. Certainly not what I would expect from a Hilton property.

Under renovation should be closed and not open No pool smells like construction

They were renovating.

The property was clean. The staff lacked any interest in customer service and actually seemed bothered when asking for assistance. The hotel was renovating and the odor from chemicals was extremely strong. The workout room wasn’t useable. Parking was a joke. But the elevator worked!

Full on construction zone. What a mess.

Great location, easy walking downtown Bend

Parked in a spot with some cones next to it. The next day was accused via a note taped to my window of moving the cones which I did not.

The hotel was great for what i needed. Even though renovation was going on it did not bother me. The spa was in horrible condition, it's a shame that this is not addressed by the hotel. It's not much of a complicated fix, just resurfacing.

The beds were perfect! So comfy and the fluffy pillows hit the spot. We areive very late, 11pm or so. The gal working never smiled or made eye contact. She was very short with her words and made you feel like an annoyance. At one point my husband who she saw with me when we arrived, forgot our room number and she refused to assist him in locating it. I understand not being able to just tell him for security reasons but she could have callled the room or my cell thats on the reservation. He eventually found the room. It was a bad first impression and we started to lose confidence in the stay. However, the rest of the staff were delightful! Breakfast was delicios and everyone else was friendly and full a smiles! Everything was clean, chrckout was smooth. Wonderful!!

They are currently remodeling, but other than that. It was a great place to stay.

Staff was very friendly and the room was very clean!

The front desk people are awesome and so friendly. The rooms are so clean and the beds so comfortable. It's the 2nd time we've stayed there in 6 weeks. Everything is so close to this hotel in downtown Bend, Or

Very convenient to downtown Bend, with parking included, which is a bonus in this area.

The hotel is the process of updating, but if you stay in a room that hasn’t been updated, be aware that there are no USB ports in the rooms. We were unable to charge our phones without buying plug-ins. Also, parking isn’t free.

I don't have any complaints, but I would recommend some maintenance to avoid future water damage. My room was in need of new sink, tub, and counter sealant. There was also a crack in the shower pan that could let water down to the floor below.

The real problem came during checkout and after my stay. First of all I bought snacks from their front desk. Upon opening the popcorn the entire bag ripped and popcorn fell everywhere. There is no vacuum in the room so I was unable to clean it up. I tried my best to get what I could, and left a generous tip for housekeeping. After I drive 30 minutes to the airport I notice my wedding ring is not on my finger. I remember I left it on the bathroom sink when I was washing my hands. I call the hotel and tell the front desk. To which he said he would have house keeping check. I call back 15 minutes later to check if they found it, the man insisted it was not there. He said he went in and searched EVERYWHERE with a flashlight, even got on his hands and knees. I asked if I could come look myself as I KNEW it was there. He got defensive and said there was no reason for me to come it is not there and the room has already been searched, cleaned, and is ready for the next guest. I insisted I am coming back to search as I would not be leaving town knowing my ring is in that room. I drive the 30 minutes back to the hotel and the man I spoke with walked me up to the “clean” room. As soon as I walked in I went right to the “clean” bathroom sink and behind the tissue box there is my wedding ring! Mind you, if someone had wiped down this sink would’ve seen my ring. Yet there it was! And to top it off they charged me 20$ for the popcorn on the floor.

Pillows had a bad smell need new pillows

Nice hotel. Very well located. Nice to have some food service available in the lobby. Easy walk to downtown.

Nice hotel. Fairly clean, Stairs to downtown are great!

Lots of additional charges that were not apparent when we made a 3rd party reservation.