Faulty Towers

Property is decent but no way it deserves to be identified as 5 start

Outdated and low current (including very dim desk light, indication of insufficient electrical current) power outlets, no USB port connection, noisy toilet flush, bedding (comforter) semi-dry, but the hotel staffs are friendly and helpful!

Public spaces 4 star, rooms 3 star (tired).

Good location, close to market. Great food and service.

Tarif is high compared to room size and room standard

Great place to stay

This hotel needs to be refreshed. All is old style, staff is only hoping for tip. Rooms need's to be refreshed as well. They know that there is no other four or five star around so they are free to fix prices without competition. I use to stay there many times but when they ask over 300€ per night for a single room, this is abusive!! But when they saw there were not complete, I got a room for 75€ breakfast included! It's a joke!

The hotels looks nice from inside , but as soon as we approached the front desk that’s when things start to go downhill, the staff on first impression are arrogant and don’t smile. Not what I expected upon arriving. They don’t give us the welcoming feeling. I traveled with my family of four from UK and booked two separate rooms. The hotel was doing renovations work on the floor above our room and they decided to place us on the floor below. On our first day we were out in the morning till evening so did not hear the noise . I wasn’t going to complain, there were a few flaws which I overlooked such as the lifts are rubbish and kept stopping at every floor, when you go for a swim there are swimming lessons occurring for non hotel guests, the instructors constantly shouting so you can’t relax at the pool. The front security staff looked grumpy and over worked!! , they only started smiling after I made the first move. The thing which threw me over the tipping point was on our second day , the construction work continued until 8pm at night and the noise is unbearable. There’s constant banging and drilling and felt our ceiling above was going to collapse. You can’t hear yourself think or get any sleep. I made a complaint but they did not provide a refund only slight reduction on my bill and this was after I vented my frustration to several managers and constant waiting around while they delegate their authority to the next manager. This Hotel not for me.

Wish property offered more vegan food options.

Great staff. Good location

The staff were so helpful and kind. The food at all of the restaurants was excellent. The facilities were excellent as well. Great stay.

Good Hotel to explore New Delhi

Recommend hotels

The stay was average, but the last day was very disappointing. I had booked a car for 9:30 to the airport directly with the hotel, which showed up 45 minutes late. Very little response from the hotel staff. Additionally, I had already checked out and was having coffee in the reception area when someone from the hotel came up to me to say they had forgotten to charge me for a laundry service. The amount was not the issue, but I had paid the laundry service when the clothes was delivered to me, and not added it to my room. I tried to explain this to them several times, but they kept insisting that I owed 6 dollars. In the end I just gave in and paid the 6 dollars but this was very annoying. Instead of having a nice cup of coffee with my friend before leaving, I ended up in a discussion over laundry bills and upset for a very late ride to the airport. I would avoid this hotel.

We stayed at the Suryaa in order to be close to the Fortis Escort Hospital where my brother was undergoing a complex medical procedure. It was convenient for that reason. The front desk staff were not very helpful when needed. However, the housekeeping staff taking care of our 2 rooms were a delight...namely Mahesh and his team. They were super accomodating and supportive.

Good experience !

They Let me Check in , They said there is no booking Also Dont accept Australian Govt. Issued Driving Licence as Id ,.. which is Acceptable worldwide

The Hotel needs serious upgrades, the rooms are falling apart, bathroom are dirty.Towels and Lenin must be 10 years old.Stinking dirty carpets.However the staff in the morning was good, the staff in the night were sleeping, couldn't even send the luggage in the room inspite of they offering to drop it.

The Hotel needs serious upgrades, the rooms are falling apart, bathroom are dirty. Towels and Lenin must be 10 years old. Stinking dirty carpets. However the staff in the morning was good, the staff in the night were sleeping, couldn't even send the luggage in the room inspite of they offering to drop it.

The hotel is not 5 star. Completely disappointed with quality of the room , restaurant, front desk. If we order the food to the room, then we need to settle the amount immediately!!!

Service was wonderful but the hotel needs some work for a 4 star hotel.

It was good and clean. Checkin can be a bit quicker though

It was good and clean. Checkin can be a bit quicker though

Good location, Helpful staff

Nice location and well maintained neet ness ok, staff is helpful

Not very happy with the hotel . They had so much of issue with slightest of noise level due to talking in the room.

Not very happy with the hotel . They had so much of issue with slightest of noise level due to talking in the room.

Good place to stay and affordable , I had good time and nice breakfast

Liked the service and courteous staff Did not like the room cleanliness and services; rooms too damp; shower not working properly.

Staff did not follow instructions given for guests. Bad customer service. Tacky rooms. Found roaches. Bathroom ceiling leaking. Overall, bad experience. We wanted to pay in cash, they charged the card on false pretext that they will just be placing a hold on card.

Good Hotel, but a bit out of the way in a city well know for its terrible traffic. The service is terrific and all the staff is very attentive. If you drop a fork the new one will be there in seconds. The food was good, the wine by the glass not so good and that and location is my only grip. If its close to where you need to be great, if not ......