Amazing

Rude staff at the from desk. No people manners.

Housekeeping was available only after 3 days. I stayed 7 nights and a housekeeper came only once. My room was much less pleasant as a result. Because of this, I rated "Cleanliness" 3 stars. The public rooms are clean and tidy. Why, oh why, are there no drawers or shelves in the bedroom and bathroom? There's a closet with hangers, but otherwise no way to unpack.

The bed was a problem and cleaning of the room. I had to remind for the room to be clean. Overall it is not a standard of Marriott that I know and have stayed at. The front desk was great during my check in. Can’t remember his name was a guy.

Our room was unfortunately not at all clean when we went in, there were clumps of hair all around the floors of the bathroom and in between the bed sheets. Felt gross and unsanitary. The staff were lovely and gracious towards us, but the room itself was not.

safe

Convenient downtown location, freeway close...

They only let 2 towels on the bathroom. Low quality. The beds are ok not the best

Nice and quiet with a nice bar in the hotel, all staff members were super nice.

First time stay there. Will definitely stay there again in the future

Pleasant, as in previous stays.

There dirty linen in the elevator. The floors in the elevator had stains and “fluids”. Used towels in the hallway. The view outside was unappealing. Old tires, gas station had someone relieving himself on the wall!!!

After confirming adjoining rooms prior day, neither room was ready or available on check in. One room had no towels and seemed hastily prepped. Lobby bar was overpriced and underwhelmed with service and selection. Breakfast was overpriced but satisfactory.

The location is what you go for; this hotel is so close to all of the great restaurants in Old Town!

Clean and classic decor and furniture. Not enough light in the room but very spacious. My room had a desk, tv , mini fridge , single cup coffee machine, sofa bed . Gym had weights, two benches, a few treadmills, peloton bike. Self parking garage had an issue with entrance lock on the second floor. Our room was not cleaned and we did not have “do not disturb” sign on. Overall very average experience. For the right price I would stay there again.

Great location, clean hotel. Very convenient to Rose Bowl and Dodger Stadium.

Great location. Comfortable room. Polite staff. Will come again!

Very pristine hotel. Nice lobby. Nice breakfast for pay. Clean room. Nice shower. All in all, a top choice for a stay in Pasadena, CA.

Parking garage levels that take you right to the floor that you’re on was nice and convenient. The overall condition of the property was nice. Very clean. Hot tub was dirty but outside of that. No complaints in that area. A continental breakfast would be nice to have and the cost of theirs was a little high in my opinion when most places offer free food options in the morning. 35 dollars for parking is a little absurd when you’re staying at the establishment. The lobby area was really nice and they had a great bar setup. The air and room deal for four was nice and hard to beat. I’d search out other amenities that offered food and didn’t charge for parking.

Great

The hotel was comfortable enough but the pool situation was out of control. No staff or security to control the crazy Friday night frat style party and over 40 people being loud in the pool area. Was hoping to relax a long day of meetings by taking a dip in the Jacuzzi but it was way too crowded and loud. The hotel was a bit dated in its amenities.

Good location in a middle of Old Pasadena. Evverything was within walking distance

Great stay!

Me & my family loved this hotel! Can’t wait to stay again.

8/10 would definitely recommend. Only wish they had more than two towels in the room

Tiffany, the front desk manager, went above and beyond for us.

Not bad overall but very mediocre in some regards

All things I guess come to an end. We have been staying at this hotel for YEARS! The hotel was remodeled and many things changed. 1. No microwaves in the rooms - we rely on a microwave to heat up a pad for my back 2. No real refrigerator. They replaced small fridges with "coolers" as they told us. They have a two hour timer and when that goes off things inside just stay cool. Not at all good for what we bring with us - food does not stay safely cold and so on. 3. There are no dressers in the room so you cannot unpack 4. No valet anymore 5. Parking lot is scary. I would not go in there by myself. It is dirty and I saw lots of trash and a couple single guys just walking around 6. Our room had a knob in the shower that was off and just in the soap dish. 7. You only have your room "cleaned" every other day. The trash was taken out and new towels were in the bathroom, but the bed was not made and counters were not cleaned. 8. Towels were like Motel 6! They were hard, and I have never used that to describe a towel. They were obviously old! The location AND hotel was why we stayed there in the past, now we will find another place for sure.

Easy parking and access to room.

Nice and clean

The electric iron was non functioning and there’s no electric iron board.

It's a shame a guest has to pay for parking ($20) when the adjacent structure (which has access to the hotel) charges $12!!!