Room, cold, bar, cold, corridors, cold, food, cold. My partner suffers from arthritis in hear neck and shoulders, and the cold aggravated it. There is not one high backed chair or settee in the whole hotel to provide any support for her neck.

Free close parking, secure, fast check in, wide and clean rooms wıth enough towels, the sea vıew from the balcony is exceptional, big and clean restaurant with so many delicious choices especially for breakfast and dinner, lots of drinks choices, very helpful and fast serving friendly staff. reasonable price. nice spa and hammam with professional massage rooms needs some renovation

Free close parking, secure, fast check in, wide and clean rooms wıth enough towels, the sea vıew from the balcony is exceptional, big and clean restaurant with so many delicious choices especially for breakfast and dinner, lots of drinks choices, very helpful and fast serving friendly staff.reasonable price.nice spa and hammam with professional massage rooms needs some renovation

Hotel staff were very friendly and looked after our needs nothing was too much for them really nice to go to a hotel which has such a well trained respectful staff

Hotel staff were very friendly and looked after our needs nothing was too much for them really nice to go to a hotel which has such a well trained respectful staff

Property was nice though rooms dated a bit we enjoyed our stay though the place is more like a village very big, staff were amazing Due to the size of the place it’s very spread out with many steps and hills to negotiate no problem for me but someone with mobility difficulties would struggle

Property was nice though rooms dated a bit we enjoyed our stay though the place is more like a village very big, staff were amazing Due to the size of the place it’s very spread out with many steps and hills to negotiate no problem for me but someone with mobility difficulties would struggle

Great location, lots of facilities, rooms very dated- we stayed in a superior room which was a large room however very tired looking. Shower leaked, carpet stained and ripped up. Just needs a new lease of life! Would definitely be a summer holiday as not much indoor seating areas. That being said the service was great, staff lovely, food tasty and lots of choice, spa was fantastic. Water park, beach, pools indoor pool, conference center all great adition to the hotel Overall would go back for another long weekend, only if hotel is on offer. Seemed expensive if you payed full price considering its meant to be 5*

Great location, lots of facilities, rooms very dated- we stayed in a superior room which was a large room however very tired looking. Shower leaked, carpet stained and ripped up. Just needs a new lease of life!Would definitely be a summer holiday as not much indoor seating areas.That being said the service was great, staff lovely, food tasty and lots of choice, spa was fantastic. Water park, beach, pools indoor pool, conference center all great adition to the hotelOverall would go back for another long weekend, only if hotel is on offer. Seemed expensive if you payed full price considering its meant to be 5*

The room that we received was not the type of room I had paid, so we had to spent more than one hour in reception tosort everything before finally getting the correct room.

I really liked the hotel the food was best of the best the sea was beautiful a lot of trees which is very noce and green friendly the water wasnt that cold the staff was very nice and helpfull.one bad thing about it was the wifi other than that I cant say anything negative about the hotel , will definetly come here next year

الفندق موقعه حلو وبه جميع الخدمات ولاكن يعيبه سوء الخدمه والاثاث القديم ولايوجد خدمه غرف

الفندق موقعه حلو وبه جميع الخدمات ولاكن يعيبه سوء الخدمه والاثاث القديم ولايوجد خدمه غرف

Really nice place for families. The personnel was very friendly. Beautiful view on the ocean. Would definitley book again

The hotel was very nice. The staff were friendly and helpful. The buffet was extensive. We would like to come back.

The hotel was very nice. The staff were friendly and helpful. The buffet was extensive. We would like to come back.

The resort itself and the hotel/location is really beautiful just wish the rooms were made to be more modern and clean

Rooms were somewhat rundown and in need of upgrading original room had a great seaview of a roof

Location is great. Food is mediocre, but it was off season. Bed was a little uncomfortable - but a typical European bed (I think we like softer beds in North America). Will definitely visit again and recommend it to others.

Friendly staff, brilliant facilities and entertainment in addition to a variety of different very nice activities.

Old hotel in a beautiful location. Hotel needs a major refurbishment.

The staff in general was really rude. They didnt have king size bed. They told me that the 10% of the bedrooms in the hotel just have king size. The rest of them are twin beds although they put together but it is not the same feeling. I had a bed for my baby. Thanks that they change it into a baby crib. The English of the staff of room service is: wow, no words. I ask for a hand wash, body wash or something to wash my body and I got a conditioner: what? The food was all oily food. If you are gluten intolerance or you suffer from lactose intolerance you will not have many options in terms of milk or bread. The facilities are very good. If you want to go just to drink, alcohol or soft drinks and eat like crazy and enjoy this is your place but be careful with the food. The problem is that many parents complaint about the slippery places for kids or teenagers, so it is not that safe for kids.

horrible rooms..we checked in and the AC won't cool the room at all. we tried to change rooms but none was available had to stay up all night due to the heat. Communication in turkish is a huge challenge and these folks are not english aware. Never ever stay at this hotel. It's not worth the money spent neither the facility nor the staff. Absolutely pathetic

horrible rooms..we checked in and the AC wont cool the room at all. we tried to change rooms but none was available had to stay up all night due to the heat. Communication in turkish is a huge challenge and these folks are not english aware. Never ever stay at this hotel. Its not worth the money spent neither the facility nor the staff. Absolutely pathetic

Rooms are too hot. Staff are not flexible. Lunch menue is blow expectation. Dinner is better. Location is the best thing in the hotel. Rooms are small. I’ll not come again.

I booked this for our family holiday, and was concerned about the relatively low rating as given by quite a few others.However, I shouldnt have been concerned as this place is fantastic!!!The whole resort is absolutely massive, and there is a feeling of being in an actual village, not a resort.Absolutely everything needed, and more, is available on site, from food to scuba diving, buffet dining to a la carte, swimming to water park.I really dont understand why some people have given it a bad review, but I wasnt there to see how their holidays went.The private beach are is beautiful, as is the whole resort...... and the maintenance work that goes on behind the scenes must be incredible!!!The entire resort has a wide variety of accommodation, but only 6 luxury villas with private infinity pools. We had booked 3 hotel rooms, but upon our arrival we were immediately given the option of a free upgrade to one of these fantastic villas.... Superb.All the food was of a very good standard and variety, and the drinks were also much better than normally experienced with all inclusive packages.The gym is very well equipped.... However as airy as it is, there is no AC in there.... But that should be okay, as most people go there to sweat anyway!!One thing that was a welcome relief is that there is absolutely no sales pressure at all.... For anything. The resort has EVERYTHING already in it, so there are zero pesky club/pub/spa/restaurant/excursion reps ANYWHERE!

I booked this for our family holiday, and was concerned about the relatively low rating as given by quite a few others. However, I shouldn't have been concerned as this place is fantastic!!! The whole resort is absolutely massive, and there is a feeling of being in an actual village, not a resort. Absolutely everything needed, and more, is available on site, from food to scuba diving, buffet dining to a la carte, swimming to water park. I really don't understand why some people have given it a bad review, but I wasn't there to see how their holidays went. The private beach are is beautiful, as is the whole resort...... and the maintenance work that goes on behind the scenes must be incredible!!! The entire resort has a wide variety of accommodation, but only 6 luxury villas with private infinity pools. We had booked 3 hotel rooms, but upon our arrival we were immediately given the option of a free upgrade to one of these fantastic villas.... Superb. All the food was of a very good standard and variety, and the drinks were also much better than normally experienced with all inclusive packages. The gym is very well equipped.... However as airy as it is, there is no AC in there.... But that should be okay, as most people go there to sweat anyway!! One thing that was a welcome relief is that there is absolutely no sales pressure at all.... For anything. The resort has EVERYTHING already in it, so there are zero pesky club/pub/spa/restaurant/excursion reps ANYWHERE!

Arrived with low expectations after reading reviews and still wasnt prepared for how basic the rooms were. Mouldy bathrooms and hair everywhere. Even had a bug fall on me while I was sleeping. This was rectified slightly by the guest relations team moving myself and my wife to a newer room but it still was probably 2.5-3 star accom style.Linens were pretty non-existent on the beds. Staff although seemingly nice never followed up on requests. Food was OK but getting through the crowds for food was disheartening.Needs an overhaul, staff retraining and more hires. Water park was great as was some of the nightly entertainment on offer. Cocktails were average and inconsistent depending on who was making them. Would not stay again.People that are rating this place highly have probably not experienced true 5 star acomodation.

Doesn't really go for 5 star hotel, but is very well located with large territory, good pools, water slides, water sports, very good animation program and beautiful views. Had few problems with our room at first - looked not very clean, did not have soap, problems with air-conditioning (it was fine, just noone told us we had to close balcony door for conditioner to work), chair broken and garden view was not really pleasing. Took time to solve cleaning and furniture - whole evening and next morning, but after that everything was very good. The hotel in general needs cosmetic renovation. And I did not see lifeguards at the beach and indoor pool at all. Food was good, but restorants were open and there was too many wasps. Bars were good, except unpleasant smell from time to time It is very easy to go from the hotel to Kusadasi town by dolmush (mini-bus) and there is large aquapark in walking distance.

We have visited the hotel at the end of July, 2015 and it was very busy. There were lots of families with children and enough pools for all age groups, though for adults it was a bit crowded time to time. The beach area was perfect, and the section for kids had sand underneath and kept clean. The snack bars served very good food, sometimes long queues but understandably it was a busy time at the hotel. Staff was generally kind and understood English. Food was excellent and a lot of different varieties was served. Room was very spacious with two bathrooms which helped a lot when we were back from pool or beach. Overall during our a week stay we had a great time and kids loved the hotel facilities. There was a taxi company in front of the hotel which offered good service to the nearby locations like Ephesus. If prices are reasonable, would consider to go there again next year.

Booked this resort without knowing it was all-inclusive. What a nice surprise, although it feels a little like a cruise ship. Only complaints: the property had no a/c during our stay. The staff were extremely apologetic, and as it was mid-May, it was not too hot with the windows open at night. Also, why can I not get a beach towel between noon and 2p? Silly. Otherwise great resort and would recommend / return.

Our experience was that this hotel seems to have very spotty service on the off-season. The "special restaurants" (non-buffet) were closed when we were there, and although the waterpark had *just* opened, only 3 of the slides were in operation. Ironically, despite being off-season, it appeared that the hotel was under-staffed, overwhelmed at times by a very large group of tourists there during our visit. That being said, there were benefits to being there off-season ... the hotel's beach was quiet and relaxing, and there were no lines for the waterslides. We made the most of it, but did end up only staying 2 nights instead of 3, in order to move on and find a different experience elsewhere.