This hotel did not appear to us to merit a 4 star rating. It is in an excellent situation on the Gran Via. Our check in was extremely disorganised with staff insisting we had booked for three people. An extra bed had been made up in our room and we were told we were paying for 3 breakfasts! Our info from hotels.com clearly stated 2 pax. The room was basic and of travel lodge standard. On first look it seemed clean but the bin beside the toilet had a lid that had been ‘splashed’ and was not cleaned. Shower grouting was grubby on outside. There was no bathroom - a toilet cubicle (no wash basin beside toilet) and shower and basin were in the room. There was no evening turndown service. Towel supply limited. Breakfast was of poor quality although plentiful. Staff were clearly overstretched. When tables were cleared after use, unused cups and cutlery were left on the table for the next customer! On 2 occasions we were addressed rudely by staff. We love Madrid but we were delighted to leave this hotel.

Amazing trendy hotel. Super chic and comfortable. Clean and my room had an amazing view of Gran Via. Would absolutely stay here again

Clean, spacious room. We had a room that faced the courtyard to avoid noise from the street in Gran Via. Very helpful and welcoming staff. Lounge and rooftop were highlights!

Great location to visit tourist attractions,great balcony view of gran via and Madrid.good buffet breakfast staff courteous and helpful. Room spacious clean and comfortable

Loved this hotel!!!! So clean and accommodating. Staff extremely professional too. Location couldn’t have been better, you are in the heart of Madrid!

During our stay in Madrid, the service at the hotel exceeded all our expectations. From the very beginning, the staff was extremely attentive and helpful, especially Cesar, who was always ready to assist with a smile. The facilities were spotless and comfortable, but what truly made our experience memorable was the team, who made us feel right at home. We definitely recommend this hotel to anyone looking for an unforgettable stay in the city!

They stolen a very expensive pair of sun glasses from my room, unfortunately no one took responsibility. I contacted them they and they assured me they had found the glasses and when I when to pick them up it was an empty case that wasn’t even from the glasses. Pls be aware with your personal belongings if you stay there.

The room is very clean , also there are many free drinks including coffee, it’s excellent hotel, I’d like to recommend it to anyone.