This was the worst stay ever. I called in two days before to make sure they had a crib as it’s listed on the amenities list. I was told I would not be able to get one because I booked through hotels.com. I also asked if the room would have a mini fridge, I was told rudely that all rooms have mini fridges. When I arrived, I was not surprised by the service waiting for my room key. When I asked about the crib, I was told she would need to go find one if they had any left. When we got to the room it smelled wet and when I went to crack the window there was no screen and window didn’t lock. There was no mini fridge or microwave and the bathroom wasn’t clean. When we called down there was so much attitude and us being told there was nothing they could do. When I mentioned I was going to call the higher ups they told us to hold on they would be up soon. The manager came up gave us keys and said the new room is two doors down. The new room was the one that I paid for with the correct amenities that we were told originally wasn’t available. Plus there was a crib in the room. We had to call to ask for towels and was told to come down and get them and the room was not cleaned the 3 days we were there. The only way into the hotel from the parking area is up three stairs through an emergency exit. When I thought we had seen it all we found ants in the bathroom, on the second floor. The only positive thing was the nice cleaning lady who greeted us as we left our room.

The hallway reeked of cigarette smoke. Our beds were hard and uncomfortable. In the morning we found tiny ants teeming on the beds. It was next door to a parking garage, so all night car alarms were chirping as people locked their doors.

The two ladies at the front desk were very rude. I have a heart condition and I was put on the 3rd floor and after I climbed the 3 flights up i called the front desk to maybe get on a lower floor and she argued with me continuously and told me there was nothing else available. I dont believe she checked even because i waited a 1/2 hour and i called her. And again she was rude

While it was mostly clean, it was kind of shabby. I find it unacceptable that it was impossible to contact the property by phone AT ALL. They said a shuttle would pick up on the top and bottom of the hour well they were 10 minutes late @ 4:30 am. Minutes count when you are catching a plane. To check out, had to bang continuously to get the check out person. Overall, service sucked.

Need to be updated very out dated

No fridge in room no microwave! Fire alarm went off. There was no ine telling us anything where tomgo wheat was going on!

The attendant was sleeping when I got there to check in. She told me the park behind the building and then the elevators were Just off the lobby. It was dark. I asked if there was another way to get in besides walking all the way around the building she said my key card will work on the back door. The morning attendant was not any more pleasant. I thought you had a continental breakfast she inform me you didn’t but she was very rude about it I’m really sorry I’m a member

Our shuttle driver on 9/24 @ 5:30 am would only do one stop…so my disabled husband had to walk from one end of the airport to the other. We’ve been staying here for years and I’m so disappointed that the shuttle driver doesn’t know to make multiple stops. Won’t stay here again.