The staff was friendly, responsive, and helpful.

Great customer service, it quite and clean

Loved everything about this hotel from the room to the continental breakfast!!

Was what I expected

Usually there is no problem that I have, we stayed on the side that got upgraded from a year ago or renovated, anyway our room wasn’t that clean, both tub wasn’t rinsed out, I spill water on the floor and wiped it up and the dirt that came off was unreal, my wife found a Bobby pin the the bed and nail clippings, could be better

My first stay at Residence Inn and this is favourite now. No complaints but if dining area could have been bigger, that’d be great

The pool was great!

Everything was excellent

The front desk girl was pleasant and very helpful and had a smiling face. Room was very comfortable and clean

The room i stayed in was larger than it looks in the offers on the site

I liked that the room had plenty of space and was very clean

Perfect for getaway!

We were very pleased with our stay. Amenities were excellent and included a pool and hot tub as well as a free full breakfast in a very nice dining area. The hotel was convenient to many good restaurants and shops as well as the Kodak Center. Staff were very nice and our room was spacious, clean and comfortable.

Very pleasant hotel nice staff but towels was stain showers was dirty and under couch had food under it like chicken nuggets and closet shelf was loose

Property was very clean. The staff was very friendly as well. We stayed here for easter long weekend and took the kids to the Strong Mudeum of Play which was about a 10-15min drive from the hotel. The hotel was very convenient as its right off the highway. Tons of food options outside within a 5min drive. Olive Garden was beside the hotel and you can literally walk there and order food. Pool was great for the kids but hot tub wasnt working during our stay. No big deal. The rooms were very clean and well kept. You can tell there is a bit of age from the hallways but staff kept it overall clean. Everybody was so friendly here and we loved how it included FREE breakfast every morning. Id stay here again.

staff was very friendly and accommodating.

Love the place, nice & clean & comfortable breakfast was worth the stay 💯

Good Day the my stay at Residence Inn Marriott in Greece NY was okay but the elevators not working was an inconvience, transporting luggage up 3 flight of stairs took a toll on my back.Thanks again Flora Sutton.

Very clean and very nice studio room..only thing i didnt like was alot of the adults were drinking alcohal around the pool and spa area..i dont want my kids around that.. other then that we had an amazing time..

I like my stay very modern rooms excellent staff and service nice free breakfast options and nice pool area and spa tub excellent place to stay if you traveling thru Rochester area or just for celebrate a special occasion

very comfortable stay

Close to airport, studio is way to go and hit the grocery store. great place.

Great experience

good experience will be back

We had a wonderful time. All the staff was courteous and friendly. Breakfast in the morning was excellent. Would definitely stay here again and recommend this hotel difference and family.

Don’t waste your time or money on this trash! The people are rude the rooms are nasty the beds are gross never agsin

We were visiting our daughter in the area and we were traveling with our dog. This was the perfect hotel for us. It was spacious and modern with a full kitchen. Included breakfast was such a great bonus. The bed was comfortable and the tv full of plenty of channels. The fireplace, indoor pool and gym are great additions to the common area. The staff was friendly and hot chocolate was always at the ready. We liked it so much we booked it for an upcoming trip before even leaving the property.

We were several family members (21 in total) venturing to Rochester, New York for a Christmas Gift experience, visiting the Strong Museum. We came by car from Canada to spend the weekend together and enjoy what we hoped, would be a memorable moment. The Strong Museum was amazing! I recommend you go if you get the chance. The Residence Inn by Marriot, unfortunately did not hit the spot. Desk personnel were extremely unprofessional and lacking in every way. We had to request and remind them that bed linen was not provided for the pull-out couch, and that plastic covers on the mattress had not been removed. Nice that they were new, but really was that our job? They didn't even bring the linen to our rooms. We had to carry 6 room loads of linens through the hallway by ourselves. There was no restaurant....even though the website specifically says there was. Rooms were spacious and newly renovated, but it didn't make up for the next big disappointment, which was the pool. Upon entering the pool area, there was a heavy chemical intoxication. The chlorine hit you and before long, (and I mean within 10 minutes), your eyes were stinging and you felt like you were going to cough up a lung. We advised the staff, who basically looked at us like they had no idea what we were talking about. We mentioned it again the next day, and was advised that there had been only one other complaint, and that the chemical levels were fine. Just recently saw that a visitor on the same weekend has made a

I booked a room on a cold NY Friday night for my children to be able to enjoy the pool and hot tub. I arrived at around 8pm. As we arrived to the pool area there was a very strong odor of chemicals and it was very hot. We were not in the pool for more than 5 minutes when a woman fainted in the pool and we were then asked to leave as the pool was being closed as well as the hot tub. When I asked the staff why we had to leave they stated there were far too many chemicals and this was not the first person who fainted. Not only was it unsafe but the only reason I booked the hotel was for the pool and I called ahead of time to confirm it was open to only get there and not be able to use it. My kids were so sad.

it was a very nice place and we would come back there

On the east coast for a wedding. Stopped at Niagra Falls and on to MLB Hall of Fame before gojng to New Jersey.

Staff was attentive and customer service was A1. The updates to the suites are beautiful. I enjoyed my stay