4/5 Stars

Excellent clean quiet it , really good

It was not a good stay. I called two days before we came to the hotel and asked for a cot and a room on the end of a hallway because my husband suffered from PTSD and has trouble sleeping and a nice gentlemen told me he had it set up. When I arrived the rude lady at the front desk said she didn’t know who told me that but they don’t have cots. She then said we have a room on the end. We then proceeded to our room which was the MIDDLE of the second floor hall way surrounded by other rooms. We had to ask for more towel bc they didn’t have enough and the towels were hand towel sizes. Went to put our drinks in the frig to get cold. Well surprise the frog was not working and that was super inconvenient for our two night stay. When we returned from our full day at the baseball fields we wanted to take showers only to cone back to no clean towels. No one was ant the front desk to drop off cards or to pay for snack you had to go looking for a worker. Our stay was not a good one at all.

Was a lovely stay!

Decent hotel

Solid, safe, clean

Cleanliness was very good. Condition of property also very good. Our room was not touched at all during your stay. We would like to have had the beds made and the dirty towels replaced. Called for towels and had to go get them at front desk. Ran out of Kleenex and toilet paper but just used our own we had brought just in case rather than deal with having to go down and wait in line again.

Nice property and the lady at check in was extremely friendly

People above us were very loud to the point we had to switch rooms at midnight

All good!

Really nice and clean rooms

As expected for HGI. Reliable, clean and good condition. Only complaint is HVAC is noisy.

The staff was great, the room was great; however, we did not have any hot water. We turned shower on and let it run for several minutes, and it never warmed up.

The heated pool was not warm at all (this was after calling prior to reserving the room to be sure it was heated) and the pool towels were very small and not absorbant. We are local to the area and only stayed so our granddaughter could swim. The hotel and room were clean and the clerk was friendly at check in.

Easy check in, staff was kind and accommodating. Kids loved the pool, and hotel was very quiet. Breakfast buffet was good, and design is bright and welcoming. Soaps in bathroom were not filled, the attached-to-wall kind; staff provided extra bar soaps when we noticed that night. Bedding was extremely comfortable and room had enough extra space for a pack n play without being crowded.

Very nice

We like it because it is convenient for visiting our grandaughter who is working in Columbus. There was nothing to criticize about our stay. Since it was only one night we didn't really have much time to explore nearby places.

Room smelled of cigarette smoke in a non smoking room

Nice hotel. Great location for what I needed.

Clean and convenient

Easy access from the Highway. Plenty of restaurants around to choose from. Great location.

I like this property, however the walls are kinda of thin, and a couple next door kinda was having a good time, glad there were no kids with us. They might need to replace the headboard. lol. But I would stay again very clean and pretty decor

Air conditioner did not work properly. Room 107…$15 hamburger was subpar.. satellite tv had no guide for stations

Employees were friendly. Rooms were clean and comfortable

I liked the location. Very close to the expressway, restaurants, shopping. Free water. room was very plain, noise.

It was peaceful and easy to check in.

Overall a nice stay, front desk rep was cheerful and professional despite one computer being down & a long line of people waiting to check in. Only negatives for us were noise of other groups staying that night, and the loud groaning squeak of the elevator when it stopped - loud enough to hear two rooms away even with a/c on.

Brion at the front desk was welcoming, friendly, knowledgeable and professional. We had some small issues with our room and he promptly solved them. We appreciate being taken care of at this hotel. We will stay here again.

Staff was very friendly. Onsite made to order breakfast was good. Hotel was clean and inviting, will stay again

Huge noisy party outside right under my window until 2am. No one at the front desk when I called. Front area littered with trash and beer cans. If you want to sleep, stay somewhere else.

Have to be a member for long enough to get a CHEAPER breakfast… The ceiling paint is chipping. The shower drained very slowly so had to shower quick or it would leak onto the floor. Also the shower head was not tall enough, even after adjusting to max height. I wouldn’t complain if I would have gotten a complimentary breakfast like every other hotel has.

We didnt know this was a dog friendly hotel. A little noisey in evening. But when it came time for sleep. It was all quiet. The pull out bed didnt have any bedding. A pillow was in closet. I called down for blanket. Never came . I asked housekeeping the next day. Came promptly. We wish snack options were more than chips and canned items. Not kid friendly. Pool was clean and tidy but cooler than comfortable.