The hotel was very nice. The staff were also great and welcoming.

Will not let you check in after a certain time due to booking with a 3rd Party Company. Front desk Lady was horrible and rude.

Clean and friendly staff

Good stay, loved the gated parking lot!!

Not getting breakfast morning

I enjoyed my stay. I stayed one night and was so comfortable there, I decided to stay another night. It was clean, it is gated, so I felt safe about my vehicle, and all the staff was extremely helpful and nice!

Parking lot is gated, which helps. The air conditioner made a high pitched cricket-like noise the entire night and I couldn’t sleep. The sink was stopped up. The toilet/bathroom smelled like sewage and water was murky. Door bolt didn’t work. The microwave didn’t work and had food from previous guests in it. Overall, bad experience. Pay an extra $20 a night and stay in a better hotel. Staff was very nice though.

Parking

The hotel itself is fine. The front area and my room were very clean and welcoming. The breakfast is OK. The lady running it today did a great job of making sure the food was hot and fresh. I would of liked some other options of fruit and muffins, but that is me. There are not many places to eat right around the hotel and it is not in the greatest, safest area of town. My room was very comfortable with a nice big bed and a couch and chair to sit in after a long day at work. the TV channel options are too few for my taste. With all the above stated, I would stay there again.

I found black mold in the bathroom of the room I was staying in and when I told the manager Ken, he was very unpleasant and jumped to "I'm confused, what are you looking for?" with no sympathy what so ever. Lack of cleanliness AND customer service. Not worth a dime.

Didn’t like experience

It was very clean and the staff was very friendly.

????

The bed

Staff was very lackadaisical. Sent us to our room and room was not clean. Gave us another room. Not impressive

Smelling rooms but good pillows.

The first room they gave me, someone else was already staying in there. The next room had not been cleaned yet, finally the 3rd room was ok. The next day i go to my sons college graduation, and when we returned our things were taken out of our room. We were told that they thought it was someone elses things, because the lady that checked us in did not assign the room to me in the system. The assistant manager, manager, and owners were no help, and thought it was funny. When we did get our belongings, we can tell that someone had went through our things, because items were missing, and things were not packed the way we had packed them. The police were called out to the hotel, and reports were filled out. Every employee was so unprofessional. Also, we could see that thus was a hotel where people lived, and not a place for travel. I would not recommend thus place to anyone

Excellent location.

I liked this hotel

As I pulled into the Best Western on Friday all I knew was that we were tired and ready to go to bed. I had already paid ahead of time so everything should have went smooth sailing. I asked about a luggage cart and was only told that I had to pull around to the other side of what I couldn’t tell you. She was a person of few words. So needless to say, we had to carry our own luggage upstairs when walking into the room, things appear clean and in place while checking to ensure that the beds were both bedbug free. I was met with dried urine on the linen being as late as it was we shipped our own beds and I looked around for a phone to call downstairs couldn’t find one finally found one in the bathroom and that was out of order so we had to walk downstairs to ask again for clean linen, the girls seem bothered and her only response to asking for that was what size bed we have we told her queen we were handed two flats and two fitted sheets so I guess we had to fix her own bed following morning when I went downstairs to get breakfast, the staff was already loudly down there discussing the night before his events and when I asked, was there any more food coming out another employee asked what time does breakfast end at nine she was eating hashbrowns went upstairs with the food. I was going to use the microwave. My face was molded muffins. The only thing about it from College I wasn’t looking for a five or a four star hotel, just a clean and friendly place to rest.

Breakfast was amazing but chicken needs to be included instead of three pork items. Room is very good, best for new born. Blanket was not clean. Great shower and restroom.

The staff was really nice

Jacksonville isn’t a good area but this hotel has a gate around the parking lot to give extra safety to your vehicle. The rooms seem to be newly remodeled and are extremely nice. The outside was under construction due to a remodel. The lady at night was just meh but the lady in the morning was a delight. We’d stay again if ever in the area. The room was better than the Hampton which is one of my favorites!

Overall, the hotel was nice for what we needed. Our refrigerator didn’t work, and it took them 4 days to replace it with one that did. They are upgrading some of the rooms so there was a lot of stuff in the halls. The breakfast was great every morning!

Great place to stay

I've been to Best Western Plus before and i had another great experience there again, the beds are so comfortable and the room and bathroom were so clean, i will be coming back again

The toliet was not clean it had black mold in it. The bed you can tell it was old it hurt my back. The service was excellent. The only other bad thing was in the hall way where the rooms were smelt like straight Marijuana.

Our room was clean but had a musty, moldy smell. Bed was comfortable enough. Bedding appeared to be clean but didnt smell nice and fresh, nor did towels. Not a terrible stay but would prefer somewhere that feels and smells fresh.

Convenient and safe with very friendly staff.

couches are very old, sagging, and looks dirty. seat cover did not fit the cushion. carpet floor had stains. coffee maker was not working. phone was not working. we had to transfer to another room. breakfast was a lot better than other motels we stayed in, but, there was no available bowls for the flakes and waffle was chewy. very friendly cook and accommodating.

The hotel was clean and the staff very friendly and helpful. It was nice to have the added security of being inside a gate.

Huge room and good breakfast