This is one of the most beautiful hotels I have stayed in. The view of the Arno and the Ponte Vecchio from my hotel room were a wonderful memory.

The minute you walk through the door at Portrait you are taken care of and pampered. The room is exceptional in every way from the dishwasher to the toiletries. The staff is unsurpassed in their desire to please & serve you. This property is exceptional & I would rate it above the Four Seasons chain. Maybe only the One & Only chain exceeds it. Thank you to all the staff for making our stay memorable.

This property is unsurpassed in every way. The room with an amazing view was perfect and included anything a client would want from a flat iron to a checkin treat and drink. The staff catered to every need and request in a timely manner. There is nothing I would change. We will definitely return to the perfect hotel in the perfect location.

Beautiful hotel with excellent staff, wonderful restaurant on the premises and beautiful views of the river.

Upon arrival, our bags were whisked away and we were offered welcome drinks. It was mid afternoon and we were hungry, but many restaurants were closed. The staff quickly made a recommendation and called the restaurant to reserve a table for us. At night, a menu of different pillows were offered. Overall, the location was perfect. The room itself was clean though not overly spacious. The service was top-notch. Highly recommend if you’re willing to splurge a bit.

Staff and the hotel itself were fantastic, couldn’t fault it on any level!

The stay was great , the staff was great 👍

It's not a hotel. It's more like furnished service apartment with bad quality in service.

It's not a hotel. It's more like furnished service apartment with bad quality in service.

Unbelievable experience. I can’t wait to go back.

Everyone from the housekeeping services to the restaurant could not have been more welcoming. I had personal escorts walking me to different offsite locations (ATM, Salon, etc.) just to be just I made it. I will definitely be a return guest.

I was phenomenal

Very nice accommodation in the heart of Florence

Best location in downtown. Delicious food. Spacious suites with pontevecchio view

From the moment we arrived, we were looked after and made to feel like our stay really mattered to all of the excellent staff.After messaging the hotel in advance through the Expedia app to ask about car parking, they met us at the hotel entrance and parked the car for us in a local garage.The hotel is situated overlooking the Ponte Vechio bridge, which is one of the finest views in Florence. The architecture is unspoilt and you feel like you are immediately transported to the Renaissance period. Inside the hotel, the design is Sophisticated with a meticulous attention to detail. We’re here in the middle of Covid and the place is spotlessly clean. Masks are worn inside the communal places and hand sanitizers are positioned discreetly for our use.As it’s an Expedia VIP hotel, we received both a bottle of Prosecco and also a room upgrade. The upgrade probably due to less demand during covid. ( the hotel is usually sold out in the high season. )We’re staying with 3 children and all the staff have been excellent with them. Especially Francesco and Carolina who looked after us on arrival.A visit to the Uffizi galllery was made easier, by the hotel, as they arranged for ‘skip the line’ tickets. Massively appreciated in the heat of the day. The rooms overlooking the Ponte Vechio round off what has been a fantastic visit. When we come back to Florence, we’ll be booking the Portrait hotel again for sure!

From the moment we arrived, we were looked after and made to feel like our stay really mattered to all of the excellent staff. After messaging the hotel in advance through the Expedia app to ask about car parking, they met us at the hotel entrance and parked the car for us in a local garage. The hotel is situated overlooking the Ponte Vechio bridge, which is one of the finest views in Florence. The architecture is unspoilt and you feel like you are immediately transported to the Renaissance period. Inside the hotel, the design is Sophisticated with a meticulous attention to detail. We’re here in the middle of Covid and the place is spotlessly clean. Masks are worn inside the communal places and hand sanitizers are positioned discreetly for our use. As it’s an Expedia VIP hotel, we received both a bottle of Prosecco and also a room upgrade. The upgrade probably due to less demand during covid. ( the hotel is usually sold out in the high season. ) We’re staying with 3 children and all the staff have been excellent with them. Especially Francesco and Carolina who looked after us on arrival. A visit to the Uffizi galllery was made easier, by the hotel, as they arranged for ‘skip the line’ tickets. Massively appreciated in the heat of the day. The rooms overlooking the Ponte Vechio round off what has been a fantastic visit. When we come back to Florence, we’ll be booking the Portrait hotel again for sure!

This hotel was stunning and the staff went above and beyond to make our stay extremely memorable

This hotel was stunning and the staff went above and beyond to make our stay extremely memorable

Best hotel in town. Location and service are perfect

A very nice hotel at the best location and with amazing service!

amazing staff.design of the room is weird specially bathroom levels and shower space, elevators are very slow and the one that gets to the room I got is a service elevator which made it annoyingly late every time I needed to use it.

Excellent staff help. Catered to all of our babys needs.

Location is perfect.. nice staff.. room size is spacious

Great location, right in the middle of things in Florence. Room technology was impressive. Was able to stream my tidal music right into the house speakers in the room. Really cool. What was most impressive was the team members that helped us have a great time. This will be our new hotel of choice when we visit Florence again.

Elegant and luxurious- this hotel was magnificent. The room are lush and the location, very convenient. 5 star all the way!

The overall experience with the staff and luxurious feeling of the property.

Just wonderful

Stayed 7 nights early June. Hotel is a location for major museums with front row view of Ponte Vecchio and the Arno. This hotel easily rates as 7 stars with finest linens and beautiful fabrics used throughout, in Cafe dell Oro and bathrooms. Every inch stylishly designed with detailed, yet restrained and exuding comfort and relaxation. Kitchenette with dishwasher and microwave, Nespresso machine (no ration on capsules and water always topped up ready to go), silver cutlery, soy milk in fridge, beautiful sofas - the list goes on. Lifestyle managers organised tour guides and Florence pass, plus booked restaurants. We are greeted always as we come and go. This hotel sets a high standard for others to match! Special thanks to Adele, Francesco, Celina and Team for a wonderful stay.

A Room with a View!

The hotel was perfect as well as the staff. However, I have some comments regarding the negative side: I have attached a photo where the bed sheet was not clean but they have changed it the 2nd day

Excellent hotel in the City Centre.

This Hotel is amaizing. The whole staff was beyond nice and pleasing. It’s location is perfect, the view to the Ponte Vecchio is priceless. Would defined stay here again. Thanks to Katherina for helping us with all our needs.