Not happy with the overall stay. A lot of things where not working; phone, steamer, door almost not opening, curtains broken… Also the hotel was renovating so the bar was closed half of the stay, and we never received our complimentary drinks… on the most expensive night we couldn’t even eat in the restaurant due to all the noise from the renovations…

They charge an exorbitant resort fee and calling this a “resort” is a huge stretch of the imagination. This is basically a Motel 6 on South Beach.

This hotel had potential, but man did it fall short. The rooms are very nice and spacious and the bar area is super nice. I particularly enjoyed the mojito demo and a pleasant conversation with the barman. The location is also excellent. The 3rd floor is under renovation. The rooms tend to be noisy, from construction, machinery, and music and conversations from the bar, especially if you are above the bar or on the corridor open to the bar area. However, by far my biggest issue with this hotel is the misleading and frankly dishonest advertising of the "free day pass" use of the local Equinox. This is nothing short of a timeshare-level scam. Firstly, I received only one day pass for my 3-night stay, therefore guaranteeing at most a single day of workout. Secondly, when I arrived at the location for my workout, the experience was anything but pleasant. After going through the lengthy check in process, the staff told me, "Ok, enjoy your workout." Then, as I'm walking to the workout area, I hear: "Oh, actually, I forgot. You have to have a meeting with a membership coordinator before you can work out. Is that okay with you?" "It doesn't sound like I have a choice." "It can be as long as you like. 5 seconds or 30 minutes." So I meet the coordinator, shake his hand, say "thank you" and go to my workout. That's what they told me. He then follows me through the gym and becomes confrontational. "Actually this is a thing we're doing with the hotel and you have to meet with me."

Our flight into Miami was delayed and the hotel was very accommodating!

Repeat customer here but this time was less appreciated. A request for another room because of overly noises was somewhat dismissed. The hotels.com status serves no purpose at this hotel. A request for a late checkout was granted with lots of commentary. I was Granted one more hour. I ended up leaving before checkout time as i did not feel the goodwill but the commentary.

Very cool location. Staff is among the best hotel staff I’ve ever seen. Will at the front desk was great. We had an issue with the AC in our room. He moved us to a suit and gave us complimentary drinks. He don’t make excuses and simply apologized and explained the age of the building and that at time ACs can be an issue. He went out of the way to assure a good stay. Will, great job!!! Keep in mind, this is an 80 year old building. Not a Hilton from 2018. The setting, the staff, the location and the history, made this one of the most unique hotel stay I’ve ever experienced. I will definitely be back!!!

all the staff were so kind!!! it was super clean and close to everything!!

Very nice stay. Would recommend. Quiet, clean and comfortable. Right near the beach and everything.