Our 2nd stay, its a lovely hotel, really close to the Pier and local attractions. The staff are lovely, too. We won't stay anywhere else when we visit Santa Monica.

Great location

Great stay! Big balcony clean modern room great location and friendly staff

Tolles Hotel :)

Lizbeth from the front desk was very kind & treated us like family

Hotel has amazing views while still feeling like you’ve got some privacy. Service was excellent and our room was gorgeous. Will definitely be staying here again!

Everything was within walking distance. Parking at the hotel is very expensive though.

First thing is no one thought to tell us there were construction works. According to Michael a director of the hotel it was refurbishment!!!!! Which not as bad. What ever you want to call it there was drilling. Dry walling. New walls. Areas taken off the swimming pool area for the new building. Blocked off access areas. Blocked off pool areas. Dry walking. Workmen on site the whole time we were there. There was no lounge. No dining room. No more than 15 chairs around the pool for 165 rooms at any one time. all due the work. This hotel does not provide luxury even if everything was in order. How Expedia can class this 4 star I’m not sure. Maybe it’s the position but the position though good it’s very noisy especially in the on weekends. To say we were disappointed is an understatement. When booking anything these days the booking sites and trip advisor are what a client relies on. I would not recommend to anyone. Possible not Expedia either As some compensation my party was awarded a room with a sea view as opposed to our original room which was facing the back of a restaurant where the staff swore, exposed their bottom and “smoked”. We had a 6 year old with us!!!!! I was also not charged resort fee. To charge a resort fee in a hotel having construction around the only resort part of the hotel verges on fraud. We were given a food allowance if $60 a day for three people. I was told they would refund my whole stay minus the night we had stayed there I presume and I could

Fantastic room and area

Amazing Service

Great place

Very convenient to Santa Monica Beach. Rooms are clean and staffs are nice. But Ocean Ave is very noisy with people voices and loud cars passing by even pass 1am. Plus the pool and hot tube are being serviced beginning on the 2nd morning of our stay. My sons were disapponted. Power washing was loud early morning.

Location

Amazing location, remarkable staff, beautiful hotel!

Excellent play to stay

Horrible noisy construction directly under our room. Unfulfilled room service orders due to issues with the kitchen. Elevators had constant issues and routinely didn’t work. Avoid the Shore Hotel.

Great location right across from Santa Monica pier

It was under construction so it was noisey at the pool not at all relacing. Construction all day.

Great stay, great location

It was good. Very crowded area. Not so safe for walking and doesn’t have a nice area for dining.

Good location

Rooms were too small and pool kind of dirty

Comfortable hotel near a few great attractions. Pool and hot tub was relaxing. The hotel had some construction in the lobby but was not an issue. Book bike rentals early because they have a limited number of bikes

Excellent location, nice hotel. The staff crew are wonderful.

Everything was good!!

Beautiful, clean hotel. Excellent and friendly staff.

Very beautiful and perfect area, it’s walkable to alot of areas around the beach and pier.

Great views, but high priced for no other amenities. I was expecting a microwave in the room or a free continental breakfast. Not sure if I would stay again.

Nice family trip. Walk to the pier, pool and hot tub were nice as well.

Great view of the homeless

This is a great hotel that close to a ton of restaurants, the pier, and a short uber ride to The Getty Museum, and also Venice Beach. Ask the concierge or front desk which restaurants are best. We had a balcony with a view of the pier & the ocean. It was a little cool, so we didn't get to the pool. It looks cool weather permitting. Staff is awesome too! Super friendly, so stay here when in Santa Monica.

Everything was perfect!