We were first told that check in was at 14:00 after arriving around 10:00. When we came back we were sent to a very dungeon like room in the sub-basement, amenities were very poor, the mattress springs were going through your back, very tiny window going through a small courtyard. We asked to change but they told us no as the room are allocated on first come first serve bases. They allow to change on the next day if one available. The next morning around 6:00 am we were hearing the staff talking then the avalanche of noice as poeple came for breakfast. The room was a tiny room facing the courtyard, with heavy wooden chairs and no soft furniture, the tiny sound weee bouncing all around the courtyard. We were allowed to change but not before we check out for 11:00 and not coming back before 14:00. Not having slept much it was surprise that we were pretty much put to the street for 3 hours. The room was slightly bigger but still getting noises. The receptionist did their best but the accountability is on the owner who run the place to maximise profits. Not much would be needed to attenuate the noise in the restaurant and turn the sub basement room as single to noise proof them

Shoebox room. Very dated. Fortunately had a lift. Poky bathroom. Ok one night stay for couple. One person would feel ok. Missed breakfast included,so can't comment.

Everything was good

Brilliant

It was clean and convenient for central london and breakfast was ample. Would recommend you take your own hairdryer though

The room was clean - bed was comfortable. Great location for Paddington. Restaurants and bars nearby. Receptionist was friendly and it included breakfast. Recommended.

Nice hotel in a good location very close to Paddington Station and near lots of restaurants and bars. Staff were all helpful and friendly. And the complimentary breakfast was good.

Staff all very welcoming, helpful and friendly. Room was a bit of a squeeze, butI had mistakenly booked a double rather than a twin. We were switched to the one twin they had available which was quite small, but the beds were really comfortable.

24-hr front desk is definitely a plus. Rooms organization is a bit confusing due to halls split by elevator. Overall, the room is small but in good condition. There is no AC in the room. The bedding can use an upgrade. Too easily sinked down (not ideal for 2 people sharing the bed). The area is nice. Convenient for biking if you can take advantage of e-bike (London is most bike-friendly cities I have been to). Close to 24-hour convenient store. Not very walkable to attractions (45min walk to Buckingham Palace). During the day, the big park is open so you can shortcut across Hyde park. However, after hours, the park is closed and walking around can add quite a bit of time to your trip so plan accordingly. Breakfast is so so, very little option but service ladies are super nice.

It us just what you need, good bed and a comfortable room

great location near Paddington

Dinky but had everything I needed, convenient, very clean, friendly helpful staff. I have already recommended it to friends who have now stayed there.

Very nice the staff was great

Could not fault location right next to the station shops cleanliness was amazing spotless breakfast ans service faultless. Quick to serve and clean with a smile Only downside was our room was under reception and night staff had a loud guest all.night with her child up running around And i had to go at 3am.and complain about the banging. But if i had been in a different part of the hotel would of given ot 5 stars

Our family stayed there for 6 days. Pros: cleanness, staff, breakfast is so great Cons: wifi is terrible and broke every 2 minutes. The heater in the room is not good and we have to cover 3 carpets

Reasonable value. Useful location. Some small items could be easily and cheaply corrected - management should periodically visit each room while playing the role of a critical and demanding guest, and attend to the little details whose correction would transform a "good" to an "excellent".

A tired old hotel! Creaky floors, awful bathroom, on sound insulation. The worst ‘full English breakfast’ I’ve ever had. Feel sorry for the staff really. More than £80! Never again!

Good value hotel in a great location for sightseeing. The staff were friendly and helpful.

The rooms are good, but small. The beds are old, but it was ok. The washcabin was too small. The cleaning was ok. The breakfast was ok. I miss bacon. Got only one small sausage, to the english breakfast. I want more. The staff was ok. Why must everything have to wrapped in plastic in England? Environmentally conscious?

Mattresses are very old you can hear the springs when you move around shower is disaster the hot and cold water is very hard to adjust very tight space hardly to move inside the shower room I don’t recommend it but staff are so good .

Excellent service

Hotel very clean . Breakfast was ok . The lift struggled as it is also used by staff cleaning and it is set so that it goes to the floor from where it has been called . Spent 10 mintues going up and down building . room adequately furnished and had good lighting and sockets . However sink very small so difficult to fill kettle. No plug for bathroom sink .Hot water very slow to come though, therefore possible to think there is not hot water . Difficult to read in bed as not head board, when you sit up and lean against the wall bed tends to more. Hotel is fine for short stays and very convenient to paddington

Room was spotless and a good size. Bathroom was excellent. There was a good selection of breakfast items. I would highly recommend The Gresham.

I really wish we hadn't booked and paid for this hotel in advance because we HATED staying here! The issues never stopped! Here we go: 1. First night checking in, they didn't have one of our days listed as being booked and blamed it on hotels.com even though i had already paid for it. 2. The second day, the power went out in our room. They offered no solution whatsoever. No flashlights, no candles, nothing. We had to shower, change, etc without power and use our phone flashlights to navigate in the room. Additonally, it was extremly hot because we were in an attic room with no working cooling system. We had to find a new hotel for the next day because they "couldn"t fix the power soon". 3. Upon complaining about the power the next day, they offered to refund us for that day and then charged us instead! We were out over $300 on the first few days of our vacation! It took us an in person visit and blunt words to get them to refund our money. It took four days for it to refund back to our account. 4. No consisent hot water in the showers and showers wouldnt drain quickly at all! Loved standing in my own filth while showering. 5. Extremly lumpy and uneven beds! Could feel every spring! 6. Grimey carpet that i wouldnt walk on in my bare feet. 7. Horrible smoke smells in the halls. I will never ever stay here again! The only positive thing we took away from staying here was the lovely, sweet lady serving English breakfast. That is it. Horrible experience overall!

I really wish i hadn't booked this hotel in advance and paid in full, because we hated staying here. The hotel lost one of my reservations and blamed it on Hotels.com the first night we arrived. The second day and full night we were there, the power went out completley and we were not offered any sort of solution whatsoever. We had to shower and change in the dark. No flashlights offered, no candles offered, nothing. Additionally, our room was piping hot because it was on the attic floor without power. They offered to refund our night for the power mishap and then proceeded to charge us instead! We were out around $300 at the beginning of our vacation. We canceled our third day and found another hotel because they "couldn't fix the power anytime soon." It took them four days and an in person blunt reminder for them to fully reverse the charge and refund us. The beds were horribly uncomfortable. They were just placed on box springs on the floor and we could feel every spring in the mattress. They were lumpy and uneven. The only thing that was enjoyable was the incredibly sweet woman who served English breakfast every morning. She was the ONLY positive thing that we took away from this place.

5 mins walk from Paddington railway station and 10min walk to Kensington Gardens. Friendly helpful staff, clean and small ensuite (as expected) room. Basic but satisfactory breakfast options. Perfect base to explore London for the night at a good price.

Great to stop at for a basic base for visiting London. Short walk away from Paddington Station. Able to store bags beforehand and after checking out too. Hot breakfast is 2 eggs, bean's and a sausage. There is plenty of other bits to chose from toast, jams/spreads, cereals, cheese, boiled eggs etc.

Great and helpful team

Great location , hotel needs some investment in everything , rooms , carpets , bathrooms etc . Very expensive , you’re just paying for the location.

Good affordable B&B Great breakfast, everywhere very clean

Ok, place.

Comfortable stay . Room nice and warm .