Perfect location, amazing room with view. It has everything you can ask for. The beaches were pristine, and their multiple pools made for a relaxing experience all around. Will be back!

Staff not trained on how to check out an Expedia customer

Ok first the resort very nice but I stay there for 2 days when I check in they give me the room that I book when I went there and I open the door I was surprised that somebody live inside it and there stuff there and the have someone walking inside so I told my wife let’s go I call the office and I told they that y’all give me a room that someone inside it , so they start tell me sorry I told them it’s okay stuff happened so they say thanks and if that was somebody else it happen to him he will give us a problems I say it’s okay ans they give me another room , when I went there I put stuff at the door Bc I was scared that someone open the door on us , so the Second day at 8am in the morning I was sleeping Bc I was tired the night before somebody from the office keeps calling me 3 time so I answer he was hello yes you have a red car park at #67 i told him what no I have black car and I live in building 4 and my parking #129 , I told him what’s wrong with y’all system he was sorry that I woke you up and I hangup, after a Hour at 9am I start hear that someone try open the door so I thought I was dreaming , and I hear someone keeps knocking on the door and try to open it but they can’t Bc I put stuff by the door , so I went by the door and I open it , and it was a room service lady she say oh sorry I thought no bode here they tell me that y’all left I say what no we here she say sorry and I apologize about and left, so the resort nice but I have too problem for the price I pay ,

There are bugs by the pool they made it very uncomfortable and we weren’t able to enjoy the outside because the bugs were so bad. I have over 20 bites on my legs and I wasn’t refunded are accommodated for the inconvenience

Beautiful property, helpful friendly staff. Rooms were pretty clean, just a few spots on rugs, scratched up tables and bathrooms needed a bit of updating. We rented a room with a queen pull out sofa, which was only a sofa, no bed, so needed a roll away bed. Property was clean, friendly staff, beautiful beaches and pools. Travel was a bit tricky, Uber XL hard to get, but given name of driver who was amazing and mostly available. Overall great experience,would definitely return.

The unit in which we stayed was beautifully appointed and had magnificent views. We have stayed in other units that were poorly stocked and in poor condition. It honestly is a gamble on what you're going to get. Overall the property itself is beautiful with plenty of amenities.

Let’s just say in your brown or black be ready for some stares!

Great

Housekeeping bursted in on us sleeping had the wrong information didn’t knock or anything then security came up saying we were smoking when that was before entering the property poor management

The overall resort property is clean and beautiful. You cannot beat the location on the beach. The pools were clean and there were many to choose from. Everyone was friendly and happy. The ability to rent a condo to share and keep your family and friends together was perfect for us.

While Portofino itself is beautiful, all units are individually owned. We have stayed here several times in different units but this particular unit was in poor condition and poorly managed. It was clean, had excellent views, and excellent amenities with the resort. However, the unit lacked basic cooking utensils (which is why we chose this over a hotel so we could prepare our own meals), had electricity issues (outlets didn't work in either bathroom rendering the blow dryers useless) and was extremely loud (the unit below us was under renovation and a jack hammer was used from 8am until 5pm every. Single. Day. Which set off the fire alarm from construction dust twice prompting everyone to evacuate the building) There were also no batteries in the TV remotes, in every room so we couldn't even borrow batteries from one remote to work another. We tried to call maintenance about the issues but after 3 days we finally found our own maintenance guy, bought a hairdryer, and bought batteries. Needless to say our short vacation would've been better spent and more relaxing had we just stayed home. Again, the resort itself is amazing and other units are wonderful, just don't book THIS one unit or use this rental management company because their is no communication and basic things, like batteries in a remote, are overlooked by their cleaning and inspection teams. Hope this helps someone in the future!

Good: Love the area and love the views both a wave side and a calm side and multiple pools to enjoy. Bad: Two TVs did not work because missing plug and other I am guessing because of batteries. Stereo did not work because looked like power broken. Chair at table lucky caught was unscrewed because would have hurt someone. Ugly: Mold on curtains. Fire alarm btry was going out so went off all night. No communications with maintenance or front desk after hours to fix anything or come fix come morning. Parking places were not explained 1st day so we were not parking in right spot but no one told us until last day.

Almost were okay. One big problem was master bedroom that king bed was so uncomfortable. Mattress was not even so one person moved the other one moved center Who like no sleeping at vacation time 😞👎

Almost were okay.One big problem was master bedroom that king bed was so uncomfortable. Mattress was not even so one person moved the other one moved centerWho like no sleeping at vacation time

Stay was nice food and service was excellent very friendly staff. Beach was wonderful. All 4 of us had messages at the spa and they were great.

The property units need to be updated and our unit was dirty, the bed skirt was filthy. Most of the pillows didn’t have pillow cases on them and we didn’t have any wash cloths. We called upon arrival for some pillow cases and wash cloths that after more calls were finally delivered @ 10pm that night. The property location is beautiful and the amenities were fantastic!

The views were to die for. It looked gorgeous but the condo were my family and I stayed was really out dated, was not clean and some of the electronics like the coffee make was not working.

The views were to die for. It looked gorgeous but the condo were my family and I stayed was really out dated, was not clean and some of the electronics like the coffee make was not working.

Its a beautiful property,

Its a beautiful property,

Beautiful, relaxing with any and all amenities! The only thing from making it a 10 was the frontroom and diningroom furniture was old and dated. Rest of unit was excellent! View was exceptional from frontroom and bedrooms!

Hotel Property was Fantastic but the room was terrible. Everything in it was malfunctioning and VERY outdated. We told front desk & they never sent anyone out to fix. After calling several times and being hung up on we walked down to get help. When asked why the issue wasn’t being fixed the staff at the counter said he wasn’t working there much longer and blew us off.

Very nice resort, however, suite furniture is bad and old. Cleanliness inside the suite was bad.

Very nice resort, however, suite furniture is bad and old. Cleanliness inside the suite was bad.

Everything you want to do is on property, for a price of course but it was a good price for a family of 6, 4 adults 2 kids. The shopping was not walking distance but if you hop into a mini car you could drive to them. Room was outdated with old furniture we thought was going to break.

Everything you want to do is on property, for a price of course but it was a good price for a family of 6, 4 adults 2 kids. The shopping was not walking distance but if you hop into a mini car you could drive to them. Room was outdated with old furniture we thought was going to break.

Was not impressed by this property. I was There during hurricane sally and they started just leaving updates outside our door so we didn’t know anything unless we left abd I wasnt Leaving bc the weather was bad. They finally started texting updates. They texted the water was going to be turned off at 11pm one night and I immediately went to take a shower and store some water and it was already off. Many people in the actual tower were wearing masks. Very limited food options. Some of it wasn’t their fault bc of hurricane but all in all it was not impressive and expensive for what you get

It was a beautiful resort with excellent amenities.

We loved the Portofino Resort location but the room we booked thru vrbo was not the room we got. Not happy about that bc the room we booked had the right number of beds. This room was not in the same tower. I wish we had been notified before walking in to the condo and realizing this was not the same room.

The pictures shown in this listing are stock photos & are not the condo you will be renting. The staff at Portifino were very kind and explained that to me. I was disappointed since I picked this listing bc it had 2 beds in the 2nd bedroom. My daughter had to sleep on the couch and there was no sleeper sofa. We love the Portifino, but will be renting directly from them in the future.

Upon arrival I was put in a unit that was NOT the one that I reserved online. I called the front desk and was advised that I’d have to speak w/ a VRBO rep due to booking through them. There was no comparable rooms available so after traveling all day I asked front desk if there was a 3 bedroom available b/c the amount of travelers we had needed to be accommodated by 3 beds. I was given a runaround from VRBO and assigned a case number which I had to use to call back the following day in order to communicate with VRBO and the front desk. I called 3 separate times and got nothing accomplished. I’m guessing everyone is happy because they got paid and I had to dish out more than I budgeted for . Will NEVER book through VRBO ever again.

I have had the pleasure of staying at Portofino Resort several times and always enjoy the beauty and cleanliness of the condos. This stay, however, was NOT as adversities. The owner displays generic advertising pictures of the room as opposed to actual pictures. After hours of online searching Portofino rooms, I chose this one because of the decor and lovely patio furniture; however was sorely disappointed upon arrival. Please see list below for details: 1. Not clean! Floors were sandy; bathroom shower was full of mildew; used ziplock bags left in kitchen drawers, curtain had something brown smeared all over it...gross! 2. Balcony columns were chewed down to the nub by a dog (assuming). 3. Balcony furniture (2 tables w/ 2 chairs each) was falling apart, 1 of the 4 chairs had to be taken away by maintenance because it was completely fallen through at the seat. 4. Ice/water function in refrigerator did not work. Maintenance had to disconnect water to the refrigerator to avoid water pouring onto the kitchen floor. 5. Shower water pressure in guest bedroom was weak due to faucet malfunction (guest had to share master bedroom shower). 6. Shower handle in master bedroom was not mounted and would fall off if not turned carefully. 7. Condo advertises sleep capacity of 7, however there were only two beds. The couch has two reclining chairs on each end which does not qualify as a proper sleep area (also not enough extra linen to accommodate this number). I have pictures to include, however uploading on this forum is not an option. I will add them to trip advisor.