Well location is excellent : however the suit was very average : The tub did not work now did the Jaguzi in the tub : food quality was average Paying 24000 per night was not value for money

Great location. Hotel is in the front of the beach and easy access to Sri Aurobindo ashram. Staff are really good and as soon as you request for something and it gets done. Welcoming guests was good. Room was not so great although they say hotel maintains heritage but hotel room requiring updating. Room facing street food at the back is quite noisy and smelly and can't keep windows open. We had few other issues for e.g. there was no locker in the room, balcony was broken and unsafe. Next day they changed our room facing sea and it was much better but because there was parade going on hence seaside view was not possible. Breakfast options were quite good. Hotel is quite pricy

The food here was excellent. And although the staff was kind and friendly, the majority of them did not speak english which created miscommunication and slow service. I think the staff needs more support from upper management. The staff we greatly appreciated are Asing (restaurant), Kalai (Laundry/room), Asis (Email correspondence), and Praneetha (spa). We were on the second floor room 22 and 23. Both rooms had mold and we also found cockroaches in our bathrooms at night. Our mattress in room 22 was also terrible. Big disappointment.

Too expensive and poor service

Too expensive and poor service

Great location and wonderful staff. The morning sea next to the hotel makes it fascinating stay. Enjoy the true French feel in this Hotel.

Great location and wonderful staff.The morning sea next to the hotel makes it fascinating stay.Enjoy the true French feel in this Hotel.

Really nice place - very clean and great location on the promenade. I would recommend highly.

This was one of my worst experiences that I’ve had. For a hotel that was priced higher than everything else and on the beach I expected more quality. First, the buffet breakfast had cockroaches walking around in the food

Amazing location & impeccable service. Hotel refurbishment overdue...

Nice, spacious rooms, with complimentary new bottles of water everyday. Friendly staff. Beautiful rooftop terrace.

The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates. Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them. The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night. On the other hand, the staff is excellent, attentive and very helpful. On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.

The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates. Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them. The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night. On the other hand, the staff is excellent, attentive and very helpful. On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.

This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.

This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.

Outstanding service and great location. We would certainly go back.

The location is great but the hotel needs better maintenance ! My room had a big mirror completely damaged by humidity, which makes the room look cheap and not well taken care of. For the price I would have expected a better decor in the room: the leatherette is really looking cheap, the wooden floor was completely scratched. It's a pity because the hotel has a great potential !

The location is great but the hotel needs better maintenance ! My room had a big mirror completely damaged by humidity, which makes the room look cheap and not well taken care of. For the price I would have expected a better decor in the room: the leatherette is really looking cheap, the wooden floor was completely scratched. Its a pity because the hotel has a great potential !

Staff was so friendly and they even offered special food for kid. Breakfast was good but it could have been better and It would have been great if the sea view rooms are with a balcony but still, it is worth for the pleasant stay.

Staff was so friendly and they even offered special food for kid. Breakfast was good but it could have been better and It would have been great if the sea view rooms are with a balcony but still, it is worth for the pleasant stay.

Was looking forward to the spa/massage which was a big disappointment. But the hotel is very well located and has very nice staff!

The hotel is very conveniently located. Service is amazing. The Blue Line restaurant was wonderful - we had lunch there and really enjoyed all the entrees we got. The breakfast buffet was also amazing and very fresh! Will definitely stay again if I’m in the area again

I chose this hotel form it’s location facing the beach in Pondicherry. At the time I made the reservation for two rooms, all the sea facing rooms were booked. I wasn’t too bothered as I expected the non-sea facing rooms to be ok, just without the view. That was a big mistake. Don’t stay at this hotel if you can’t get a sea facing room. We were given two rooms at the dark dingy end of the hallway on the second floor. The rooms had a partial side view of the sea if the wooden shutters and doors were opened and you and stuck your head out. My parent’s room doors didn’t open so they didn’t have this as an option. The bathrooms are dingy and there is no light I’m the entry area. The overall look of the rooms we were given was a bit shabby and rundown and the dark hallway was the same. The paint didn’t look fresh and it was poorly lit. I walked to the other end of the hallway which had a sea facing window at the end and noticed that the front half of the hallway was much brighter and better maintained. The rooms on that side of the hallway all had the same view of the street and partial sea view. I was quite upset with the rooms we were given. The hotel was fully booked and the manager on duty told me they had allocated the “best” rooms available. When asked why they didn’t allocate two rooms in the lighter brighter part of the hallway, he had no answer. Poorly trained staff and old looking rooms make this hotel a big no-no unless you really want to be near the beach.

We really enjoyed our stay at The Promenade. The staff go out of their way to make you feel welcome. Food was excellent. The room was very comfy and quiet. The hotel itself could use a small renovation/freshening. We hated the air freshener they sprayed in the room. We would definitely recommend staying. Tips: You can grab a tuk-tuk to Auroville for a flat 300 rupees (we tipped him well because at that price they are not making anything). Make an appointment to see Raj Nivas (2 min walk). It’s a bizarre tour and you might get to meet Gov Kiran Bedi.

Very well located but overpriced for what is on offer. General cleanliness is lacking. Hotel needs a refurbishment. GM has absolutely the right attitude but reception staff need basic training on guest handling. Restaurant staff and service is commendable. Breakfast spread is good. Dining options are available.

I would really like to appreciate the courteousness and welcoming nature of the staff!

Nice location, good property, nice, friendly and helpful staff. Food quality is good. We enjoyed our stay at the Promenade

Location is very good. Property needs renovation desperately.

Hotel location is ideal and is right on the beach. Break fast buffet was good.

Property was very disappointing in terms of cleanliness, maintenance and staff service. The only good thing is it’s location.

Just opp the rocky beach . All the best places to eat/ see in White Town are within walking distance from the hotel.

The location of this hotel is it's USP, bang opposite the Gandhi statue on the Promenade, great view and within walking distance of most of the places and restaurants worth visiting in pondicherry , The staff is accommodating and courteous and the breakfast buffet has an excellent spread.