It was attractive and the staff were great

Our room was on the top 2nd floor & only accessible by stairs. It wasn't a concern for us, but might be for some. We had a room with a view over the lake which was great.

We stayed for nearly a week and did not once see anyone at reception, even at 9am in the morning when we checked out. Bed was extremely uncomfortable, with springs digging into you. The room was clean, tidy. The window looked out into a stunning courtyard with a beautiful sitting area but you had to leave the room and walk around the building to sit in the yard.

Was a different experience Nice though

We checked in at 7 PM and out at 8AM and never met anyone. So there was not service. It also adveritesed laundry and that is why we booked. However no laundry. There was no access to the lounge area. This is a very charming property next to a nice restaurant. You could do a lot better if you provided some service. You should also mention it is very difficult to carry luggage up steep stairs.

Small room for the price but not many other choices in Nelson. Seems to book out quickly and last minute bookings not ideal. Nice facilities however, friendly staff.

Relatively easy to find and a quick drive into the city. Ability to have perculated coffee was an extra bonus. Clean & suited the needs for a one night stay.

Staff are not available after 5 pm. Lounge in the picture is now used as reception and locked after 5 pm, blocking access to garden and pond area. No laundry, no concierge or room service as advertised sRooms small but OK, I discovered a small kitchenette, that staff didn't bother to tell us about.

Room upgrade was awesome

A lovely setting by the sea. Has a very nice bathroom. Bedroom small with no seating other than the bed.

Lovely stay for a stopover close to the airport.

A beautiful Cotswold like hotel that is conveniently located to most places around Nelson! Great sleep and lovely staff!

This is not really a hotel. It is more like a dormatory. No staff on site. We had a fire alarm go off at midnight and we had to make a phone call ourselves.

My husband and I checked into the hotel for a two-night stay, with check-in on Saturday, 30th December, and check-out on Monday, 1st January. The reservation was for two adults in a single room. Upon reviewing my credit card transactions, I discovered that I was charged three times during my stay: 30th Dec: $838.00 NZD (Correct) 30th Dec: $498.00 NZD (Incorrect) 1st Jan: $589.00 NZD (Incorrect) This indicates an overcharge of $498.00 NZD on the 30th Dec transaction and $589.00 NZD on the 1st Jan transaction. Despite my repeated attempts to rectify this issue, including daily calls and emails to the hotel, the management has been unresponsive. After numerous attempts, I managed to get a reimbursement of $589.00 NZD on 1st January. However, I am still owed $498.00 NZD, and the hotel has since ceased communication. The lack of cooperation and communication from Grand Arden Monaco Nelson is highly concerning, and I believe this matter warrants a thorough investigation.

There was no staff accessible on property during most of our stay. The daily room cleanings were not thorough and the attention to quality was lacking - especially for the price. The rooms were small and mattress/pillows were not that comfortable. No top sheet on our bed.

One night stay

Was not informed of the facility’s on offer The fridge was on the carpet as if trying to cover a stain There was makeup stains on the sheets There was hair on the bed as if someone had cut their hair

Great stay. Hotel got us best room for the rate and were so obliging.

Beautiful grounds and facilities great location. Place could do with a good clean. Also shower was cold

Great place, lots of personality, would definitely stay again

Awsome place... very vintage & classy

I highly recommend anyone to stay at the Grand Arden Monaco Resort when in Nelson. Our stay of 2 nights in Room 8 Seaview King was excellent and clean with daily room service. Our host Vanessa who checked us in was very welcoming, friendly and helpful with local knowledge & suggestions for places to eat, shop and visit in and around Nelson. The on-site Brick Eatery Restaurant & Bar was also an outstanding venue to have dinner with fantastic food and service from the staff who welcomed and served us. We will definitely return to this venue when visiting Nelson again!

Great place to sta! It has everything you could need for a couples night although one side of the mattress was a bit worn/ springs so an update on bed could improve overal comfort.

Being Seniors we asked for low floors got put upstairs without a lift. So my husnadvhad to carry all suitcases up stairs wirh a bad shoulder. Had 2 rooms both had cold water showers.

I really wanted to like this place as it looked beautiful on arrival and our room looked great at check in with a private patio looking out onto the bay. However, bathroom had no shelving at all and sink too shallow to fill a water bottle. Closest was tiny and shared its space with the refrigerator and coffee service. Tried to do laundry but no change machine and food vending machine would not accept bills so no change and no place on property to get change and no stores close by to get change. Restaurant on property was closed from Sunday afternoon until Wednesday at 5:00, so was closed whole time during our stay. Restaurant across the street was good. Very limited staff on property. I loved Nelson but can’t recommend staying at the Grand Arden Monaco.

Great location, nice decor, lovely restaurant next door.

A very average motel. Sadly lacking in service and maintenance. Very small and lacking - not even a shelf in shower for shampoo etc will stay elsewhere next visit to Nelson region

It was located quite a distance from downtown. Restaurant was closed Monday and Tuesday which were the 2 days we were there.

Not sure what its trying to be, didnt feel like a hotel, or motel. The hotel the lounge in your picture is no longer there, and we had to walk out of the building and onto the access road to get to the sitting area.

Thought it was very expensive for what we received. No coffee. No facecloths Ultra noisy fridge

Lovely pool and buildings. Our room was not available when we tried yo check in at before 3pm. Check in is from 2pm. The restaurant and bar on site was closed.

The so called "King" room was ok if you were a small single person who only had a equally small ruck-sack who didn't have any clothes to hang up and didn't mind putting your clothes on the floor due to lack of chair/table... I could go on but suffice to say it has gone downhill and the accommodation is looking tired. Pity... we really liked the place. We will be looking elsewhere for better value and better accommodation for our $249.