Best hotel in Alexandria Egypt true 5 plus stars

Great service and nice staff

overall experience was good

Clean

I have been to San Stefano 4 Seasons multiple times within the last few years. It's pretty much the only choice if you are visiting Alexandria. Location, Amenities, Hospitality of staff, food...etc are all excellent. The view is just charming. Very well maintained. Highly recommended.

Amazing hotel. Great staff and very welcoming. Great location. Walk in to shoping mall. You will find every thing there. Sea view room very nice. We were 3 person. Breakfast was yummy and nice view .

As soon as I arrived and got out the car a child from the street grabbed my arm the staff did nothing but luckily the driver I was with spoke to the child. We went into the hotel the receptionist informed us breakfast in dollars. No one asked to take our luggage to the room and so we were about to take it our self’s then noticed there was stairs so we asked someone to do it for us. Our room was fine even though the technology was outdated in terms of the tv being blurry and no usb plugs. We tried the Spa which I wish we hadn’t my mom got burnt in the steam The staff gave her cream and said they would follow up with a call to see how she was but they didn’t. I did speak to reception about this situation he also asked how was our stay. I explained that no one called to see how my mom was like they said and that the tv in my room does not work and I said technology was outdated. A electrician came he was not able to do anything because the Tv was ancient he said he would get a new one but he didn’t come in the morning. We had someone playing music in the room above at 2am in the morning I called room services and no one resolved it then had to call three other times for it to be resolved. There was no apology from the staff again. We did however go on there restaurants boat which I would highly recommend to have dinner as the staff are lovely there and a car will pick you from the hotel. All in all this hotel does not reflect the four season standard so I would avoid.

Loved this hotel. Staff was excellent especially Mirna at the front desk. Good variety and view at breakfast. Great view from room.

Truly the meaning of a 5-star hotel. Once in a while they should offer promotions with lower rates... I think I would be very tempted to stay a full week or two with the family. But even a 2-day stay is quite the experience.

This hotel seemed slightly older, but was very well kept. The hotel was clean. The beach and pool areas were very nice. The staff was top notch and the service was consistently excellent. Our only complaint was that we found every meal to be of poor quality: soggy lettuces, stale cereal, old eggs, everything seemed poorly and out-of-date in every dining venue. On the last day I became very sick. If you stay here, do not eat here.

View of the Mediterranean was spectacular

This is a lovely hotel in a lovely location. The staff are very friendly and helpful, but, and I hesitate to say this, no matter how nice the hotel, there will always be something off because it is Egypt. I love Egypt, but they are not a service oriented country. Oft times there are policies and they are not enforced…it seems local Egyptians can do anything. Example: there are not supposed to be children in the spa area (because people pay lot of money to try and relax) and there was a child making a lot of noise…I asked three different people if they could address the problem and no one seemed to do anything…they were like “the mother is just showering and it will only be a minute…”. There is a day care facility directly across from the spa (yet no children were ever in it during my three day stay). Instead, two nights of my stay a child was screaming in the hallway outside my room. But, seriously, do not break the rules even for one person, no matter what the reason…we all pay good money to stay there…I want to relax. If kids are not allowed in the spa, then absolutely do not let kids in! Also, they messed up my laundry request and it seems some of the things in the hotel need updating/maintenance (eg. The ceiling fan in the room looked like it was about to fall off, it was so wobbly when it was on). The restaurants are absolutely wonderful and they service at all the restaurants is perfect. The hotel is lovely, there just need to be a few improvements. Thank you.

Everything was great, except the traffic nose and the horns on the main road

I loved everything about this hotel probably one of the best I’ve been too

Amazing

nice beach area. Great breakfast buffet,

The property is stunning and at the ultimate level of luxury, but the people are so warm, wonderful and helpful that they make you feel like family (a rich family) and that is what makes this place so special

This hotel is A-mazing!!! The Four Seasons never disappoints, but the staff here take the experience to a whole new level. The front desk and hotel staff are very attentive and the staff, food, and decor of the Byblos restaurant is a whole new definition of perfect! The view is heavenly, the hotel is in a great location, and the rooms are super comfortable.

Beautiful and perfect customer services

Great place to stay. I will come back anytime.

save location. i like high price .too much food quality. too bad

Amazing facility great hotel and nice staff Kala restaurant is so nice with amazing food

The only place to stay in Alexandria. The staff went above and beyond. The door men and greeters were exceptional.

Good food in the hotel restaurants. Hotel is connected to large mall with many shops, cinema, coffee shops etc.

Great hotel and excellent service Special thanks for Ahmed

Location, accessible to everything and excellent customer service, I will be back!!

Great pool overlooking the Nile.

Beautiful hotel, much attention to details and wonderful location. Staff is amazing on every level. Hospitality at its best. We have been coming here for almost 4 years and will continue to do whenever we are in Alexandria.

The reception and beach restaurant staff were out of this world especially Youssef from the beach restaurant, he is super helpful and so polite and really loves his job and the Four Seasons is lucky to have such a dedicated employee, what a great team they have at the Alexandria Four Seasons, everyone was so helpful, polite and a 10 star experience! I highly recommend to anyone that wants a unique experience!

Excellent overall

Perfect

Amazing