Loved my stay there

This particular hotel gives the Marriott a particular disservice. We were there for 6 days and the room was only cleaned once after asking multiple times in the week for it to be done. When the room was finally cleaned the bathroom was left out. We had to clean the bathroom ourselves using cleaning products left out in the hallway. The cleaners had conveniently "gone home for the day" every time we asked for the issue to be resolved. Lights in the bathroom kept on cutting out in the room. Other lights in the room worked. International plugs were weak and couldn't hold adapters properly in the sockets. When we arrived there were problems with internet and TV and we were given a phone number and had to call a separate IT department twice. The hotel were meant to support with updates but the front desk never relayed a response back to us. Bed and pillows were uncomfortable with ripped fitted under sheets. The sofa bed in the room had springs missing. The staff seemed dejected and although some were helpful some were just outright rude ignoring us or not realising we were there because they were on their phones in the office. Breakfast was basic and unhealthy and was lukewarm most mornings. Positives - I did like they had a laundry room that was really useful. The hotel is in a great location and super close to the mall for decent food and entertainment options. Gym room was misrepresented not enough space. We would not recommend this particular Marriott hotel.

Bed squeaked everytime you rolled over , shower curtain rod was broken and water leaked all over the floor, reserved king and got queen and not able to change rooms, had to pay to park in a regular lot, two towels total, light switch in bathroom Didn’t work, because a switch by the main door was off…just weird stay!

Ugh not sure where to start. Parking: You now have to pay for parking. Pool: the pool was visibly dirty, there were black bunches of something floating on the top layer and you could see there was no water circulating just stagnant. Front Desk: I arrived after 4 and room was still not ready. Room: I booked a 2 bd suite, there was only two sets of towels and washcloths provided. The sofa bed was very uncomfortable and sheets were not provided without request. Hotel: The hotel is just worn down and needs to be renovated.

I was very disappointed having just stayed at this property a few months earlier. There were no towels in the room to take a shower, I had to call the front desk and go and pick up the towels myself. The change for parking as a guest of the hotel was ridiculous - never paid that before. Totally caught me off guard, especially since it is self parking. My floor was noisy and love from other guests but I booked the last available room and could not request a change. After staying there several times in the past with relative satisfaction, I will not be back because of this last experience.

The service was really good. Easy check in and the staff was really good. I’m glad to see the upkeep occurring. I don’t like to pay for parking.

Hotel amenities are dated. Old beds, uncomfortable.

My stay was awesome! The Staff members were great, Rooms were clean and cozy. One of the best stays I’ve experienced.

A bed had a sink hole and the sifa bed was very uncomfortable.

We arrived for an early check-in via the mobile app and were told that meant nothing basically. We also came back at the allotted time to a downstairs lobby full of hot, humid air and several other parties going through the same ordeal or worse, having the hotel blame the guests for not following unclear instructions. Everytime the a/c clicked on a very powerful mold smell would permeate the room! The pull out sofa bed was stained and so thin, my other guest just pulled the pillows of of it to sleep on the floor. They also made you pay an extra $10 just to park your car where you already purchased your room.

I liked that it was within easy distance of airport and residence of my friend. It was a standard hotel/suite with nice amenities.

I asked for a beddings in the front desk and she immediately delivered it in person , good service , I’m very happy and really appreciate it ,it was around 7 pm 5/11/2024.

Good location from BWI Airport, shopping and eateries.

First of all didn’t appreciate having to pay for parking for four days when previously we didn’t pay for parking and this is my third time staying since the beginning of the year, secondly the curtains seem old and falling down off the rods and last but not least the young lady at the front desk didn’t know how to put in my Marriott Reward Number.

The property needs to upgrade the rooms

Does not meet the standards of a Marriott property. Bed , pillows, & bathroom is out dated.The walls & corners the halls and rioms are damaged. The facility needs work

The room was spacious but the internet didn't work well and it was hard to get anything to play on the TVs. The smoke detector was mising out of one of the rooms. The chair has names carved into the arms and the sink in the bathroon did not drain well. The entire hotol also smelled like pot which was fun to try to explain to the kids...

Friendly staff at this hotel. It was so convenient to the mall. The room was comfortable. I would stay again.

The property did not have breakfast do to the cook not coming to work and was not even willing to make coffee for the the customers

Great place to stay

Must pay for parking, don’t like the fact that they don’t tell you until after you pay for the room and no mentioning online if you pay in advance

Love the King bed and full-size refrigerator. Beware, they now charge a fee for parking.

There was a lot young people going in and out of the property like they were having parties every night.

Very nice and clean hotel. Definitely could use some updates with flooring and paint. Only 1 mirror in the whole 2 bedroom Suite.

Staff were unprofessional , sitting on counter or no one at counter at all. Chip walls and mold in bathroom Breakfast was very limited most food was empty be 9:30.

Nice area

Very nice

Everything

Check in was easy and all the staff were helpful and courteous. You do need new pillows thought

The manager… the person who checked me in was exceptionally nice.

I found this place just average. Nothing seemed above or beyond. Our coffee maker dod not work and poured coffee all over the counter. The furniture definitely could use updating. It was not very comfortable and was worn, stained and overall unattractive. The one morning we got breakfast it was your average hotel food, nothing special. But, we chose thos place for the price and got what we paid for. Be aware there is a master switch for the lights and if not turned on the bathroom lights don't work. That was an adventure at 3am. We also only had 1 drinking glass and a spoon chopped up on the garbage disposal.

The trip was an Anniversary trip. Check in went very smoothly.