The horel staff were very helpful and friendly. There was a leak in the room below and they had to access it from the bathroom in my room. They more than made up for the inconvenience, moved me to a better room, offered me additional perks etc. This is a great hotel, very comfortable and is close to everything. Stay here, you will love it!

Would definitely go back to this hotel. It is very nice and upscale. Breakfast was very flavorful. VIP access was not offered to us. The upgrade was not offered either.

This beautiful hotel is located in a quiet area just outside the old town. The room we had was very nice and spacious. The stuff was very friendly and helpful. I'll defiantly recommend staying here.

Staff were very supportive, friendly and tried really hard to be helpful. We were very comfortable and rooms were always very clean.

This is a good hotel in a decent location. It doesn't sit in the centre of town (not a bad thing in my opinion) but is within walking distance of the old town and has a tram stop very close by with regular trams that cost very little. My room was a good size and the bed was comfortable...I even had an unexpected balcony! Breakfast was good with plenty of choice and the staff were friendly and quick to acknowledge you. They were also very helpful. There has been a mix-up with one of the bookings in my party, and this was quickly resolved by reception. The only negative point appears to be a hotels.com issue rather than the hotel itself, as when asking about the "free beverage" promised in the booking, I was told that the hotel doesn't do this. When I raised this with hotels.com, they were quick to offer compensation, but to my knowledge, the offer is still shown on the booking page. But this is a very minor point. In summary, if you are looking for a comfortable stay in Prague, outside of the hustle and bustle of the city centre but with good transport links back and forth, then this is the perfect place to book.

Quiet out of the centre location, easily accessed by tram. Surprised to find door locked early afternoon but quickly answered. Well fitted room, fast and efficient staff. I'd consider staying again.

Very welcoming, great spot

Clean, good location and friendly staff.

Beautiful hotel but was disappointed by a few things - Not able to sleep properly due to noisy pipes and other noise from the building - Double beds do not have double sized duvet - the hotel only offers 2 single size duvets - Massage room is a cupboard - Curtains are not black out as advertised - On a positive note the staff are very friendly and happy to answer questions eg how to get around via tram

Excellent property and excellent stay. If coming back to Prague, The Fitzgerald will be my hotel of choice. Great staff and management that are dedicated to making everything just perfect!

Excellent welcoming. Excellent staff. Excellent kitchen. Very nice and spacious room. We will be back :-)

Peaceful hotel in nice Karlin neighborhood near to the city center. Good breakfast.

Waiting for a refund after flight cancelled hotel and Expedia disgusting

Iveta, Tomas and Kibir were great at the reception. Breakfast team seems not happy to work :) maybe it is common attitude for czech hospitality. Room amenity options need to be updated( e g. there is no cotton bud service!) No tea coffee facility in the room, no complimentary water which are small touches.

Hotel was okay, with a good breakfast, difficult to use showers, and house keepers who went out their way to not clean my room.

Hotel was okay, with a good breakfast, difficult to use showers, and house keepers who went out their way to not clean my room.

Everything was great except for the "fitness room" where basically nothing functioned properly and was very small and largely unusable.

Everything was great except for the fitness room where basically nothing functioned properly and was very small and largely unusable.

Hotel staff and facilities were excellent! The pillows were smaller than what we are accustomed to so we had folded them in half for comfort. The cleaning staff noticed this and without asking, they left us 2 additional pillows. What a treat after a long day of sightseeing! If ever we return to Prague, we will stay at Hotel Alwyn.

The room was great, big and nicely furnished. Even a Hästens bed! Breakfast was good too. About 10min walk to subway and just a few stops from the city.

My stay at the Hotel Alwyn was as pleasant an experience one could wish for. Ever friendly staff... helpful and smiles to make the day right! The language barrier was not a problem because my ease and comfort was their job....and they did that! What a pleasure to visit the Czech Republic and be taken care of with kindness! I hope to return!

My stay at the Hotel Alwyn was as pleasant an experience one could wish for. Ever friendly staff... helpful and smiles to make the day right! The language barrier was not a problem because my ease and comfort was their job....and they did that! What a pleasure to visit the Czech Republic and be taken care of with kindness! I hope to return!

Room was lovely and comfortable, staff welcoming and very helpful. I loved my stay and wouldn’t hesitate to book again.

Our stay at Hotel Alwyn was excellent.The room was super clean, very spacious and the bed was super comfortable.The room was great and the staff was very friendly and helpful.We really enjoyed the the balcony.The daily breakfast was great and we enjoyed the restaurant for an evening dinner.The location of the hotel is very convenient if you are using public transportation. The metro station is about a 10 minute walk away. I would recommend Hotel Alwyn to anyone visiting Prague.We would stay at this hotel again on our next visit to Prague.

I was pleased overall with the service and attention of the staff.

I was pleased overall with the service and attention of the staff.

liked everything. Clean, professionally kept and maintained, great breakfast and dinner. Super location for walking to numerous locations and sights. If wished to, use of transit/trams very close and convenient.

It’s a lovely hotel! Easy to find! The bed was so comfortable- slept like a baby - was not easy to get up in the morning!

It’s a lovely hotel! Easy to find! The bed was so comfortable- slept like a baby - was not easy to get up in the morning!

I was struck by the camaraderie which existed amongst staff in this hotel - this makes such a difference to the ambience of the accommodation. My room was large and spacious with windows which could be opened to allow fresh air to enter. The meals/cocktails that I had were most enjoyable and I enjoyed my conversations with all. I recommend this hotel, it is close to a tram stop which accesses all areas of interest and had a welcoming atmosphere when I returned at the end of a day's sightseeing.

I was struck by the camaraderie which existed amongst staff in this hotel - this makes such a difference to the ambience of the accommodation. My room was large and spacious with windows which could be opened to allow fresh air to enter. The meals/cocktails that I had were most enjoyable and I enjoyed my conversations with all. I recommend this hotel, it is close to a tram stop which accesses all areas of interest and had a welcoming atmosphere when I returned at the end of a days sightseeing.

I stayed here four weeks during a training course and found the Alwyn to be a very clean, comfortable hotel in a cool neighborhood and thought it was a terrific value and I would definitely stay here again. The room was a good size with a nice bathroom and a remote control air conditioner, which was a godsend during the summer heat wave. The breakfast buffet was well stocked with a nice array of cold and hot options. The staff were all very friendly and the hotel and rooms were kept immaculate. The location is also great on a quiet street. The surrounding Karlin neighborhood has a lot of good dining options, and the hotel is right around the corner from the Dva Kohouti microbrewery/taproom, which was a cool spot to hang out after work or after dinner and draws locals from all over Prague. The hotel is about a five-minute walk from the Florenc bus station, which is also where the Metro yellow and red lines intersect, making it very easy to get around the city. I often took the tram right around the corner from the hotel one or two stops and transferred to the Metro or bus, which made it very easy to get into the city center in 15-20 minutes. The Amboseli Restaurant in the hotel is pretty good; it’s usually packed at lunch time during the week but not busy at dinner. The fitness center was probably about what you’d expect in a small hotel, but there’s a nice walking/cycling path along the river maybe 400 meters from the hotel, so most days I just ran on that.