We stayed 2 adults and one child at 12 in one of the suites. When we booked it we found it pricy and when we checked out we got an extra surprise - we had to pay 95 euro extra per night because our son slept in the couch which was categorized as an extra bed even though the couch was part of the room. The pictures of the garden and hot tub that is shown on hotels.com is misguiding. The garden have not been maintained for at long time and the garden furnitures are dirty and not maintained either. We chose the hotel because we wanted to be able to sit outside and enjoy the weather but it was only possible in front of the hotel next to a very busy road with a lot of traffic noise. We definitely won’t stay there again.

The hotel is not cheap, located good,promising parking but leading you to park in a public car park The rooms look good in pictures but in an uncomfortable reality, the heating did not work .and nobody explain to us how to operate it, simply not worth the money.

The hotel is not cheap, located good,promising parking but leading you to park in a public car park The rooms look good in pictures but in an uncomfortable reality, the heating did not work .and nobody explain to us how to operate it, simply not worth the money.

I liked everything in that property , fm the warm welcome of the staff , to the wonderful geographical situation , to the marvelous decoration . would recommend strongly for unforgettable memories in Heidelberg

I liked everything in that property , fm the warm welcome of the staff , to the wonderful geographical situation , to the marvelous decoration .would recommend strongly for unforgettable memories in Heidelberg

Great stay with perfect location and best view

The staff was very professional and friendly. We would love to visit this wonderful boutique hotel in the future - hopefully, for a longer stay this time. My only recommendation would be regarding the parking. To the staff: Thanks so much for everything!

Location and staffs are the best! Only 3 mins walk to the old town . We all impressed!

The location is fantastic and by far the best thing about the hotel. You’re 5 mins into the old town and the views from the hotel across to the Schloss, the river and the old town are breathtaking. The decor and the style of the hotel is also very on point. The room was very clean and spacious. However there is a lot wrong with this hotel. We felt the hotel is trying to be something it isn’t. This hotel is charging 5* prices but doesn’t have the facilities not the staff to back this up. 1) There wasn’t any parking on site when we arrived and the gentlemen who hung around waiting for us to get our belongings together was the most unprofessional I’ve EVER come across. We are certainly not prude, and perhaps it was the casual way we were dressed but you certainly don’t expect an employee of a hotel like this to start using the F word whilst having a conversation with you! BIG NO 2) We weren’t advised there was a Spa or a Hot Tub/Sunbathing area outside when we checked in so we went looking for them on the second day and we were followed around and made to feel very uncomfortable like we were doing something wrong. 3) Breakfast is overpriced at €25. Our advice is save your money and buy from the old town. The only warm option on the menu is ‘eggs’ and when my poached eggs arrived they were so overcooked. 4) The spa is private (tiny) so was booked up and the outside hot tub area is difficult to find, unorganised and a little scruffy. We wouldn’t go back.

The location is fantastic and by far the best thing about the hotel. You’re 5 mins into the old town and the views from the hotel across to the Schloss, the river and the old town are breathtaking. The decor and the style of the hotel is also very on point. The room was very clean and spacious.However there is a lot wrong with this hotel. We felt the hotel is trying to be something it isn’t. This hotel is charging 5* prices but doesn’t have the facilities not the staff to back this up. 1) There wasn’t any parking on site when we arrived and the gentlemen who hung around waiting for us to get our belongings together was the most unprofessional I’ve EVER come across. We are certainly not prude, and perhaps it was the casual way we were dressed but you certainly don’t expect an employee of a hotel like this to start using the F word whilst having a conversation with you! BIG NO2) We weren’t advised there was a Spa or a Hot Tub/Sunbathing area outside when we checked in so we went looking for them on the second day and we were followed around and made to feel very uncomfortable like we were doing something wrong. 3) Breakfast is overpriced at €25. Our advice is save your money and buy from the old town. The only warm option on the menu is ‘eggs’ and when my poached eggs arrived they were so overcooked.4) The spa is private (tiny) so was booked up and the outside hot tub area is difficult to find, unorganised and a little scruffy. We wouldn’t go back.

Our room was dirty. We had a cockroach on the bed. And a large spider web was hanging over the bed. Room lacked privacy and comfort. We were very disappointed and canceled our stay to move to another hotel

Our room was dirty. We had a cockroach on the bed. And a large spider web was hanging over the bed. Room lacked privacy and comfort. We were very disappointed and canceled our stay to move to another hotel

Lovely, comfortable hotel with everything we needed, with excellent location and view.

Amazing view and perfect location , near by the old city center and restaurants

The property is lovely and within walking distance to historic areas of Heidelberg. The staff members were all very accommodating.

Excellent location across the bridge from the busy and noisy town centre. Amazing view to the castle and the old town. Beautiful rooms. We stayed with 18 months baby and it was convenient to stay in a family suite, where she could sleep in a separate room. We did not use the little kitchenette, but it was good to have it. Breakfast was very nice. Hotel staff very friendly and helpful. Highly recommend the hotel to any type of travelers.

This property is directly across the river and a short walk to the city and to Philosophers Walk. We loved the views of the city and castle from our window. The facilities are kept immaculate. They have a Nespresso machine and coffee in your small well-appointed kitchenette. The beds are wonderfully comfortable and the shower is a treat with its generous water flow/pressure (Reminiscent ofvthe showers at Frederiksbad in Baden Baden). I couldn’t have asked for a better hotel to get over my jet lag while enjoying a beautiful town.

Great place. Just cross the bridge, you arrive the sightseeing spots.

Great location to Old Town. Hotel has lots of character.

It is may go to hotel when in Heidelberg. Always great clean rooms, The staff is excellent Breakfast is great

Delightful & charming boutique hotel, top-notch staff and perfect location! We will definitely return, and are already looking forward to our next visit.

Delightful & charming boutique hotel, top-notch staff and perfect location! We will definitely return, and are already looking forward to our next visit.

Great location close to bridge to Heidelberg Castle area and restaurants. However, our room was difficult to get to and separated from the rest of the hotel. Maybe that's what they consider a deluxe room. Its probably larger than the rooms in the main building but did not have air conditioning or ventilation, just a portable air conditioner or ventilator of some sort; didn't really cool the hot room much. Didn't opt for the expensive breakfast option ($25 euros per person) and instead used the in room coffee machine and had a nice breakfast in one of the nearby restaurants as we headed to the castle.

Great location - a very short walk across the bridge to all the stores and restaurants but far enough away to avoid the crowds and noise. We had a junior suite with a balcony and the view was amazing.

Great location - a very short walk across the bridge to all the stores and restaurants but far enough away to avoid the crowds and noise. We had a junior suite with a balcony and the view was amazing.

Amazing hotel and staff. Beautiful town. Hotel is even movie than photos. Great location. Very spacious and comfortable room- I was in the superior suite. This town has lots of bugs and spiders and no screens on windows so be aware of that.

Amazing hotel and staff. Beautiful town. Hotel is even movie than photos. Great location. Very spacious and comfortable room- I was in the superior suite. This town has lots of bugs and spiders and no screens on windows so be aware of that.

An amazing place an amazing service and amazing Hotel highly recommended

Best spot in Heidelberg.

Best spot in Heidelberg.

On arrival with Jack Russell (dog) in tow I was not only blamed for not telling the hotel of this prior but was then offered the choice of a pricey upgrade to a 'dog suite' or a downgrade for no discount to the infamous car park dog room. When I suggested we call it quits, a garden dog room was located and this was brilliant. Great room, terrific view, nicely equipped, lovely bathroom, incredibly discrete service. Could not ask for more. A very bad welcome became a memorable stay and I'm considering going back with dog and husband next time. Will be interesting to see the choice of room that is on offer :-) Thank you for making good HS.

I was looked after with care and love! The hotel was beautiful and the staffs customer service was OUTSTANDING