Frustrating experience. The unit we rented had a broken AC- normally not an issue in SBS- however- the weather was warm and upon check in, our room was 83 degrees. We turned on the Ac and went to grab dinner only to return to a room that was the same temperature. Around 9, we called the front desk- and I was told to “open a window”. Again, in SBS that can work- but it was a very warm evening. When I said, I was sure the air was not working- I was told someone would come shortly. After multiple fix its- it was determined there was no working system- even a fan- working- and they would need to move us. This stuff happenes- not a big deal- but it took hours to move us. Multiple calls until I finally sat at the front desk until they moved us- that took hours. Mt best guess is they never attempted to move us hoping we would give up. Once we moved, this was after 11;45, I started to get text messages from the rental company demanding I call them immediately. The text messages were assuring me they were helping my room switch/ so best I can assess- the staff there hoped I would give up and when I finally stood there making it uncomfortable, they put it into their system. They did eventually move us- and they did not up charge up for a different room. But the process was painful and unnecessary. If they had just moved us instead of the hours of song and dance- it would have been fine. Also note/ there is no fitness center currently- which we were only told upon check in.

Very convenient for skiing and a lot of good spots to eat.

Great location, super nice staff, very comfortable accommodations.

There was no hot water and never any effort to remedy the situation. And Vacasa has never responded to the claim.

The property for the most part has been taken care of since our last stay. Unfortunately the gas grills were both broken. Overall still a nice place to stay.

The property for the most part has been taken care of since our last stay. Unfortunately the gas grills were both broken. Overall still a nice place to stay.

Luxury rooms with full kitchen for a decent price.

The property was lovely, my only issue was no maid service during stay was not made very clear by hotels.com or property owners, it was very clean upon arrival but you kinda want the no cares when you are on vacation and room services are kinda something I look forward to. That said if it was made clear that no derives of the room would happen during visit I could adjust my expectations. Property was lovely thanks for the stay.

Really liked the people at the front desk, they were very helpful. Having a place for your boots and skis was a great idea.

Great stay, welcome mountain lodge/cabin feel. Loved the Gondola that took us right to village.

Fantastic trip and service. Place was beautiful and clean.

Property was super convenient, close to the gondola, and the Steamboat shuttle made it easy to go out for dinner at night.

Our interaction with the hotel shuttle service was upsetting, they argued about picking us up at 10:00 at night!

Our interaction with the hotel shuttle service was upsetting, they argued about picking us up at 10:00 at night!

Property was super convenient, close to the gondola, and the Steamboat shuttle made it easy to go out for dinner at night.

The property was very nice. Clean and quiet rooms with good beds and pillow and kitchen well stocked with cutlery, plates and glasses. The staff were super friendly. We did not have a car and did not need it. There was a convenient shuttle service on demand. You cannot walk to the hill/village, but there is a super convenient gondola only 70 feet from the front door of the building that quickly takes you up the hill to the center of the ski village.

The property was very nice. Clean and quiet rooms with good beds and pillow and kitchen well stocked with cutlery, plates and glasses.The staff were super friendly.We did not have a car and did not need it. There was a convenient shuttle service on demand.You cannot walk to the hill/village, but there is a super convenient gondola only 70 feet from the front door of the building that quickly takes you up the hill to the center of the ski village.

Beautiful, like new suites with a lot of room. Staff is very helpful and friends.Pool is not huge for size of property and there is not an indoor option. We did not receive any housekeeping services the week we were there. Seemed odd for the amount we paid. Beware taxes and resort fees add a lot to the listed price when you book.

Beautiful, like new suites with a lot of room. Staff is very helpful and friends. Pool is not huge for size of property and there is not an indoor option. We did not receive any housekeeping services the week we were there. Seemed odd for the amount we paid. Beware taxes and resort fees add a lot to the listed price when you book.

The condo and complex are high quality and very comfortable.

We were only there one night for the Balloon Rodeo but it was a great experience. The rooms were very comfortable with a perfectly stocked kitchen, comfortable bed, great sofa and TV. The rooms even have a washer/dryer. We enjoyed the pool and hot tub and game room and the hotel shuttle downtown for the Balloon Glow. But the best part of all was the resort staff - they went above and beyond to enhance our stay and give us a stress free experience.

Loved the gondola straight to the slopes!! It was very convenient. Also loved the kitchen in the room. So nice to be able to eat in if we wanted.

Trailhead has a gondola that goes directly to the ski area. Our room was spacious and beautiful with a great view. The staff was helpful and friendly. I would stay there again.

The ONLY negative was that every single day, the poolside towels were very scarce.

Place was absolutely beautiful. Everything was perfect. Highly recommend staying. Will definitely be back.

Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We loved everything about it! Hope to return next year!

Exceeded Expectations!!!

Exceeded Expectations!!!

very nice place, I will return there in future