The front staff were pleasant (replaced my non-functioning key card, gave us a new fridge to replace the broken one). They could not provide a logical reason why I was charged extra because I showed up early (room was ready---although it only had 2 sets of towels for the 3 of us---no extra toilet paper---had to ask front desk for extra roll). I can certainly understand paying extra for an extended check out (inconveniencing staff work) but an early check in for a room that was already ready---the staff could have just said the room was not ready----instead they said pay extra for checking in early) For that extra at the very least the appliances should have been checked for functionality, enough towels for guests and extra toilet paper etc...) I don't mind paying extra if you can give me a logical reason for it but the clerk and the manager could only say"sorry, hotel policy" so I said "in other words this is a money grab" Thank you for making the decision to not use you again for accomodations. The pillows were too soft, the door to the bathroom is too noisy and sticks and there were no door hangers to indicate if you wanted maid service or not.

The hallways were nice and wide. The rooms were very modern looking. The breakfast area was a bit small but the breakfast itself was very good with a good selection.

It’s pretty good for the price.

It's a good place to stay.

Too many aunts in the bedroom

Paint peeling off bathroom ceiling, toilet seat wouldn’t stay up and Tim Hortons ordering speaker by the room( I could hear them ordering at 6 am ), no hotel sign. Seems like you’re under a bit of a reconstruction and bed sheet had a hole and stain on them. These are minor things but they need to be addressed. Thanks for listening

Awesome place to stay at ! Very Clean

Beds were very comfortable and clean

it was a great place to stay!

Ok

Breakfast was a nice addition.

Really enjoyed our stay here.

Front desk was welcoming and helpful. My room was comfortable and very clean. My second stay and I'll continue to book here whenever I'm in Windsor

Our stay was great. It was close by to the ball diamonds our granddaughter was playing at. Close to lots of restaurants, stores etc.

Nice room.

It was a great stay. We were here for 3 nights to watch our granddaughter play ball.

The sheets were dirty. We asked to change them but didn’t happen. Not staying there again.

Great deal, newly renovated, entrance unclear, parking rough payment. Great location. Would highly recommend this.

The rooms have been fully renovated. No carpets. Nicely decorated.

When you ask the staff for an extra pillow and an extra towel and they don’t help you that’s not right or proper

We stopped in here for an overnight for out of town sports. The beds and floor and furniture were good. The bathroom was in need of recalling and grouting at a minimum. The rooms were a good value for the money. Much less expensive than others within driving distance. The area is not great, but I felt safe inside the hotel.

Every time I’m in Windsor, I stay here. The included breakfast, the surrounding dinning options, I will always stay here when in Windsor.

I was very disappointed in my stay as the room was not clean. My bedding, curtains and even my bathtub was had some hair in it. The price was too high. Not a good place to stay I will not recommend it.

Good stay but being gluten free and lactise free i could not eat much at breakfast

Everything was just air-conditioning system was too noisy.

I am very disappointed with the service at this location. Booked through Expedia and had to cancel. Called the location and spoke to front desk and was told the room was cancelled. Charges were still applied to my visa day after the booking. Called to ask why and of course got the line that oh we cannot reverse charges. Hmmmmm only place that is not able to reverse charges. Well just want to say they can keep my $128 on that booking. But let me tell you they will lose out on lots of other booking that I book over the year for my family to come visit from many areas. So now it is onward to another Hotel. I hope my $ 128 keeps this business operating. My word of mouth with keeps going. There lose for sure

Nice place

The hotel is fine. It’s under reno’s at the moment. The room is clean, the walls are thin you can hear everything. The room could do with a new mattress as the one in 107 as seen its days, more pillows would be good as well. The location is good, the breakfast was ok. If it’s just a room for the night you are looking for it will do.

It was ok. Cleaning needs to be more, especially the floors

Very rude staff-Especially Amy on the front desk.

Excellent service, staff was friendly and anttentive. Pleasantly surprised by the room quality. Looks freshly updated:)

Our stay was great. Two adults and no children, we got a great sleep. The hallways lacked signage to stairs or arrows to direct doorways to the parking so it was easy to get turned around while trying to find the hotel lobby and car park. The breakfast was really unorganized and needed re-stocking. Many guests had to ask for help from staff. Otherwise great stay and we would do this again because it was a great deal!