We did not stay! Horrible property and surroundings.

I will never stay at this hotel again. It took 30 minutes to check in, then later they came to the door (at 10pm) and wanted to run a charge on our credit card. Room was pre-paid with Expedia, but they still double charged the room to my card. After multiple unreturned calls to management, the complaint was taken to the chain management who at least refunded some of the room. Room stinked badly, and all the desk staff did was offer a bottle of spray to cover the smell. I will avoid this place at all cost.

There was blood on the pillows room was very dirty. Black colored smuges on ceiling and matress. Building going through remodel and it was apparent in the room and hallways. When checking out the staff was extremely rude and disrespectful

For the amount of money I paid it was not a good. I will never stay there again

Great staff clean rooms comfortable beds! The only thing this hotel couldn’t provide was a fan!

The only thing that would have made this hotel better is a pool! Everything else was very nice! The owner was very respectful and a proudly served his city! I would definitely stay here again if I ever returned to Jonesboro!

The room that I had smelled musty. A distinct difference from the clean smell in the hallway. I had bicycles on a rack attached to my car and had to bring them into the room because I did not feel they would still be there in the morning. The pet fee is per dog which is absolutely ridiculous. I will NOT stay at this hotel again if this! I booked through Expedia and although Expedia charged me, the front desk would not let me check in without running my card again. This was resolved in the morning but very frustrating when trying to check in. Not a good experience at all and will NOT stay at this hotel chain again!

Girl at front desk was friendly like always but the room didn't have a hair dryer and one of the towels was stained up and looked dirty

Room had musty or smoky smell, as well as the hallways, the entrance reeked of cigarette smoke, I booked a queen suite and they gave me a regular room with two double beds, not what i booked, and had no other rooms available. Only one luggage dolly for the entire hotel. Needless to say we left and booked at another hotel, will not be booking with candelwood again.

As soon as we got to our room, we realized we need a big comfy chair for my elderly mother. I called the desk and the easiest way was to change rooms. The had us all set up in the me room in less than 15 minutes. I appreciate them so much. My mother is very comfortable right now.

We were not able to stay at this hotel. The first room was dirty and clearly had not been cleaned. The second room had stains on the sheets. The front desk staff was helpful and understanding. They refunded our money with no issue.

The folks there was sweet but the room we were in was clean but a few items were broken. The hanging area in closet was broke and the shower caddy that holds the shampoo and other stuff was broken!!!! Even though things was broken they were still usable!!!!!!!

Our overnight stay turned out well after changing suites due to stale, smokey smell, carpet with crumbs and table surfaces not cleaned off. Host Pam was very accommodating by letting me check out other suites and pick the one best suited for my family. Appreciated her understanding and help.

showed up at 1:30 due to Memphis meeting cut short. Understood check in time was 3:00pm. Told room not ready yet. Parking lot almost empty, didn't seem very busy. Said maybe I could get in around 2. Went for late lunch and returned at 2:00 and told not quite ready. At two thirty in a lobby w/o other customers' room still not ready. Told clerk that at 3:00 I either wanted a room or a statement of non availability. Five minutes later I had a room. Future Jonesboro trips will probably consider other arrangements. Otherwise room and price was good.

Nice, I know some hotels, motels remodel. With the amount of people stilling in these places ware and tear happens on a daily basics. We were very happy at our stay. It was quite and affordable.

Quite, convenient location, and nice parking.

Paid 250 plus for one night. Came in for college graduation. Room was very dilapidated.Thermostat for HVAC didn’t work upon arrival. There were no towels of any kind present in room when arrived. WiFi was intermittent if any at all. Drywall falling off in bathroom. Definitely would not stay at any Candlewood suites again. For the amount we paid we thought would be nicer.

Paid 250 plus for one night. Came in for college graduation. Room was very dilapidated.Thermostat for HVAC didn’t work upon arrival. There were no towels of any kind present in room when arrived. WiFi was intermittent if any at all. Drywall falling off in bathroom. Definitely would not stay at any Candlewood suites again. For the amount we paid we thought would be nicer.

The hotel was dirty, the common areas and rooms. My first room smelled like smoke. Rob at the front desk was very kind. I do not recommend this property.

Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.

Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.

Staff was very sweet and nice to me

Staff was very sweet and nice to me

It was clean and pretty quiet. I would stay here again.

good location. it is run down though..........nasty appearance

good location. it is run down though..........nasty appearance

Overall a nice stay.

It was all good....

Dirty carpet, no shampoo or bath products, not even amount of utensils, ants and spiders in bathroom and on bedding.

Dirty carpet, no shampoo or bath products, not even amount of utensils, ants and spiders in bathroom and on bedding.

Whenever I visit Jonesboro I prefer this hotel to any other because it was always nice and home feeling. This time it was just okay. Once I got there I had to wait about 20-30 minutes to check in because the clerk was no where to be found. Soon as she came she apologized but mam your not suppose to leave your desk unless it’s an emergency. The prices have gone up a lot. I’m used to paying at least $80 but now they are well over $100. I should have taken pictures of what the room look like that they don’t show on their site. The paint chipping in room, and bathroom. The dirty dingy towels that are still hung up like they are usable. They clerk said they were clean they just couldn’t get it back white. Well that just means someone is not washing right or not ordering enough to replace. There was an office chair in the room that needs to be disposed of because there was no more leather even in the chair. The bed was quite comfortable, and they usually are. I’m not persuading anyone from coming to this hotel. Like I said I prefer it over any. I just think they should do some upgrading.

Nice friendly staff