Good enough

Tried to charge us for a late check out and other stuff we didn’t have

Rooms need updated for the price. Ridiculous to have to pay to use workout room.

Clean. Wish there was a better bar area. Breakfast was good though.

Like the room and balcony. Bed was a little hard but ok.

The staff was super friendly. The place was very comfortable. We found off-street parking very easily. We loved the breakfast and having Starbucks onsite.

The overall stay was okay. The toilet in my room did not work and I contacted the front desk and they were not very accommodating. There was not another room I could be moved to which was understandable BUT no one ever came to fix it. No other accommodations were even mentioned. Customer service was not satisfactory.

Good location, easy to walk everywhere

Cozy

The front court yard had alot of trash out in front where you pull in, we were charged for food and drinks we didnt get. There is no parking unless you pay $29 a day but when booking our hotel we added the food and parking option for $15 which never stated per day. At 11:20 we asked housekeeping for towels to shower but she refused to give us towels and our room keys were deactivated by 11:30 so we couldnt get back into our room yet when we asked housekeeping to let us in she stated no i have no idea if that is your room or not even though we were knocking on the door and had our key in our hand. I will say that Louis refunded the extra charges Also the data charge when logging into Wifi, apparently there is some type of charge for extra data speed. When buying a drink at the market remember there is a separate tax on top of the $3.25 charge for a 20 ox soda

Nice.

Excellent stay, their Hot Tub is clean and just the right temperature! The staff are friendly and the Bistro Breakfast GF Loaded Tots, Delicious 😋

Very nice hotel. The only negative aspect is no laundry service

Perfect hotel to visit menphis. Perfect for position,shops,activities. I suggest for small periods because not have laundry service inside

It’s obvious that this could be a really high end beautiful hotel, or maybe was before. The design of the hotel is amazing. I was lucky enough to have the 6th floor corner balcony room; if I went out on the balcony I could see pretty far up and down Main St., watched the trolleys and could see the bridge lit up at night. The furniture in my room was even upscale, but things were dusty and not quite clean. I felt I had to clean the room myself before I could relax. I was in Memphis to see a concert at the Forum. I was scared navigating Memphis at night. I’m very saddened by this. It caused me to do no other sightseeing on this trip. And it’s highly unlikely that I will ever go back to Memphis. I just felt unsafe.

I liked the food server ,and th food

Very nice

Great place to stay. Nice accomodations right on the trolley line to Beale or the Pinch.

Absolutely awesome hotel customer service was impeccable. Will definitely stay again. Highly recommended. About a 15 minute walk to FedEx form.

No complaints, whatsoever! Room was clean, spacious, and staff was extremely courteous.

The hotel was great. The convenience of the bar and the bistro was an added plus. It perfectly located near the Mississippi River bridge and close to so many other great places. The staff was friendly and welcoming.

Great staff,felt very welcome. Comfortable and in a quiet area

Staff was very friendly, helpful and genuinely nice. Customer service was excellent.

Elevator broken actually got stuck inside for 10 minutes. Room service awful. Did a half service job cleaning. Disnt leave clean towels or cups or wipe down anything. Staff was nice area very unsecured door unlocked non guests coming in and using facility. Actual lady of the night in elevator looking for her client.

Staff were exceptionally friendly. Only complaint I had was with one of the elevators which lurched and displayed an "Out Of Service" message between floors 5 & 6 the door eventually opening on 5 (I was going to 6). I spent the rest of my stay using the stairs. I am a long time fan of Marriott properties.

The view and walking distance from the convention center

The property was perfectly located near Beale Street and the walk to and from was safe, well lit, and had a lot of great shops. we even walked the riverwalk on the way to Beale street. It was beautiful. The room was spacious and clean. The staff was friendly and very helpful. The breakfast was delicious. The valet parking was convenient and my car we not damaged. The only thing keeping this from being a 5 star review would be that the tiles around the hot tub (on the 2nd floor) were very unstable and wabled when you walked on them making you feel very unsure of walking on them to get into and out of the hot tub. (which was amazing otherwise) Also, the entrance to the parking was blocked when we arrived and no signs telling us how to navigate the 1 way streets and get to an alternative entrance were posted anywhere. I understand building maintenance is needed and would not have affected my review otherwise. All in all I would highly recommend this property!

Always a great stay and great staff!

This property was clean, quiet, and safe. The staff was very nice and responsive. The breakfast was excellent. Would definitely stay again and recommend this hotel.

Very nice and professional staff. The service was impeccable. The rooms were clean, the front desk were extremely nice and efficient. The restaurant breakfast was awesome and the Starbucks coffee was right in time. Thank you for a wonderful stay. We will be back!

Great place!

The hotel was really nice, desk staff was very friendly and helpful. Hotel looked clean and well-maintained. Parking around the area was not very convenient and area in general did not feel especially safe, but that isn’t the hotel’s fault. Would still recommend this hotel overall!