This is my 3rd time in APA Karuizawa and l feel like the level has degraded. We were placed in the newly built ward. When booking, it was stated that it was the new ward so I didn't pay much attention to it, but when entering the room I was disappointed with the size of it. The room design and setup was identical to the rooms I got in previous years, but it was smaller and more cramped. The planning of the rooms isn't great - The two twin beds were too big, making walking inside the room barely possible because of the massive other furniture (desk and chair) let alone room for a suitcase. But that I can live with. The main problem for me was the service in the hotel which only seems to cater to the Japanese businessman coming to stay, and not caring much for the rest of the guests from abroad: On the early morning of our first day of stay, the fire alarm went on. It woke me off so I quickly got up to put some clothes on me. The fire alarm went for a few minutes, following by an announcement on the speakers by the staff. It lasted for about a minute and stopped. My wife and I opened the door in panick, ready do go downstairs when we stumbled on our neighbour to the room who happened to be Japanese. I asked her what the announcement said and she said that it said that it is a mistake. That felt to me extremely unprofessional. You have guests from abroad staying in your hotel, and the least you can do is say "sorry, mistake" in English when your fire alarm goes on.

This hotel is very close to the train station. An easy walk. The room was large, by Japanese standards, and quite comfortable. The restaurant was convenient and tasty.

The property is in a convenient location that is a few minutes walk from the main station, restaurants and shops. Public parking is also a few minutes walk away. The rooms were small but clean. Staff was helpful. Free coffee available in the lobby. It was great for the price.

Very good location, 3 mins walk from the station. Comfort beds Smart TV, can watch YouTube, Netflix... Share by your device

When it comes to C/P values, the cost is totally okay.

not enough parking space in the hotel, and need to pay to park outside the hotel and need to walk 5 mins to park

Very cosy bed and room High ceiling a bit hot Location super good near outlet Good for shopping

Booked this hotel becos it’s next to the bus and train station. Honestly, this is the only plus point for staying here. The overall experience is disappointing. First time I didn’t sleep well throughout the 3 nights stay due to noises from the movement of cars outside and the bright light coming from the aircon unit control hung on the wall next to the bed. I had feedback to the front desk that the aircon was also noisy and requested for a change of room. The senior male receptionist replied that all the rooms’ aircon units were noisy hence there was no difference. The bed was very soft for my liking and the bedroom space was very tight to accommodate two beds, they were just 1 feet apart. The shower was very tight too. Over the front desk, there was a lack of welcoming smiles from the hotel staff. I’m sure I won’t be returning to this hotel for my next trip to Karuizawa for above reasons.

Location is convenient as it is next to train station. But as with the APA chain, rooms are pretty small.

It’s near the station and a shopping complex, but that’s about it. I ate the most mediocre Napolitan I’ve ever eaten in my life here.

Hotel location near station is the only advantage, other else not worth to mention it.

Very convenient location especially if you’re not driving. It’s walking distance to the station (5 mins) and the large outlet mall. Only downside is that we were placed on a smoking floor (although we booked non-smoking) and there was quite a strong smell of smoke in the room.

Best part of this hotel is breakfast don’t miss it. But first time I go to the room have pee smell. Window can open that help. Hotel smaller then other APA hotel but karuizawa view is great. Hotel same side of the road easy to walk form train station.

There’s smelly sewage from the bathroom piping. The faucet is faulty, it’s too loose.

Ok. Good quality per the price paid.

All-rounded

The staff is helpful. The room size is good

Good stay !!

Typical compact hotel with all basic amenities. Acceptable cleanliness in hotel common areas, good cleanliness in room. Buffet breakfast is simple and good enough. Limited free parking space, but the public carpark is just around the corner (about 100m walk). The stay is value for money in weekend's Kanuizawa.

I was given a smoking room which I did not expect at all. The room was full of cigarette smell which made me sick and sneeze and resulted in throat inflammation.

The property condition is not ideal, it’s quite old. The carpet in the corridor and the room is disgusting. It needs better cleaning. With Japanese standard, the cleanliness is very poor. With general European standards, it’s so so. However, the staff were all very helpful and polite.

The room was fine for me. Small but clean and comfortable and quiet. Right next to train station. Convienent with very little train noise. Not a stunning view or anything but a good place to crash, hop on transport, or walk to the giant outdoor mall.

A very good hotel

The bathroom is the smallest I experienced in Japan travel.All the towels have a strange smell, won’t choose any APA hotel after this.

My wife and I were very pleased with our 2 nights 3 day day stay and enjoyed the stay as much as when we stayed back in 2022. The location is perfectly located near the railroad station and the Outlet as well as where Seizan golf course where we played. The buffet breakfast was fantastic! But the dinner menu was lacking variety. And we could not use it for dinner because it was reserved for a large group of golf team. We had to walk around to near the station to find a soba place. Coffee and Ice should have been more available in the lobby. Amenity set in the room was more than enough and high quality. Beds and the TV wonderful! Big foreigners might find the room we had a little tight for their stay but there are larger rooms available. We are looking forward to another visit in the Fall.

Incredibly dirty and stinky bathroom. Mold on the walls. Shower head with so much pressure it felt like showering with needles. The bathroom itself smelt like raw sewage. The beds were OK. But some of the linen had stains on them.

Hotel is conveniently located to Karuizawa Station. The hotel room was clean but in need of a complete refurbishment as walls were knocked around despite our room being in the new section of the hotel. Breakfast was adequate consisting of Japanese dishes.

Very close to Karuizawa station

Parking place is not enough , so have to park at a public carpark about 3 mins drive bed is too too soft , not sleep well

Limited options for dinner. Small room

the air conditioner is bad

The bed is not flat and the room has smell. Cannot select ventilation mode in cooling mode.