We have enjoyed staying at NH Palacio de Tepa in the past. The staff is always friendly and accommodating. Perfect location and our upgrade was an unexpected surprise. Thank you to the staff and we will see you next year.

Overall had a very nice stay. Hotel is well located. Service was good. One suggestion: the first photo on the hotels.com app is of a pool. The pool is unfortunately located in a different building, available only to guests age 18 and older, and comes with a 13 euro per person charge. As I was traveling with my 12 year old, we were looking forward to using it at the end of the day but were unable to do so.

Spacious room and comfortable bed. Good location to city center activities.

Amazing service and friendly staff, accommodating, the Hotel is in epicenter of nightlife’s and bars whichever way you turn.

Beautiful hotel and wonderful staff. Conveniently located located at the heart of Madrid, but yet quiet. Walkable to all major sites.

Hotel is in a great location. The staff is very helpful and friendly. The room was very clean and bright.

Great Location Good hotel Good Service Rooms on 5th floor, as advertised , to be fair, have sloping ceiling which technically dramatically reduces the practical size of the room. For me due to this the rooms are therefore not 5 star quality and do not justify the 5 star price, Breakfast is very good

My experience in few words is Too expensive for what you get, very annoying noises early morning from next door construction facing room, what is supposed to be a beautiful view is a construction view. Broken bath tub, expired cheese at breakfast, huge flies on buffet breakfast. I couldn’t wait to leave for another hotel.

Perfect location for tourists. A populous area, yet the room was very quiet. All the staff members were darling, charming, and generously helpful.

Nice hotel in a very central area in historic district area. Staff is attentive to guests requests and morning breakfast was delicious.

Okay

Great location!

The location is great - very convenient and walkable. The breakfast was good with a nice selection. However the hotel itself is average. We stayed in a family suite and the bathroom was shockingly small, the bed was very hard, linens were rough, and the staff was not friendly. Not worth the price.

Great location to visit walkable Madrid. Wonderful breakfast buffet and beautiful rooms. Staff was very nice and guided us for the spa/pool across the plaza. Great neighborhood.

Staff was amazing. Excellent location. Everything was nice.

Great hotel, great location and friendly staff

Great location, helpful staff

Patricia at guest services was wonderful. In fact all of the staff were very nice We thought that the location of the hotel was amazing

after a first night in a small and noisy room they upgraded both of us, that was just perfect

The staff was attentive. The room (junior suite) was spacious and comfortable. The location was excellent as we could walk to all the main attractions that we wanted to see in Madrid.

Great location and breakfast

The hotel has a nice lobby and the breakfast buffet was very good. We had a few pretty simple issues during our stay that management struggled to resolve. First off, there was no blind on our windows which made it very bright and difficult to sleep. When we told management, they checked and said the blinds were motorised blinds, but were broken. After we complained that this made it difficult to sleep, they offered to move us to a different (worse) room. They offered a larger room but said we would have to pay the difference. We eventually ended up in a smaller room. They also offered us nothing to compensate for the lack of blinds and the hassle of moving, which I found a bit unimpressive. Overall the hotel has some things missing and broken, and the furnishing in the rooms wasn't particularly nice. The location of the hotel is very convenient and central with lots of bars and restaurants right outside.

Somewhat disappointed as there was no air conditioning available. My recollection from previous stays at this hotel was that we had air conditioning that we could control in the room regardless of season!

The staff and rooms were lovely. The neighborhood is vibrant, but noisy, though the rooms have multiple layers of shutters which help mitigate that somewhat. This neighborhood does not sleep, so do not expect complete quiet. Location is right in the middle of everything.

Fantastic location, very friendly and helpful staff. Lovely big room, which is lovely and clean. You can easily walk to all the sites as well

Very clean and the staff was very friendly.

Excellent property!! This was my first time traveling to Europe and I couldn’t have picked a better city or property!! Would definitely recommend and I would definitely stay again!!

Honestly, this hotel accommodation is disappointing to be rated 5 stars. The room provided was a shoe closet that looked into an alley way. Other 5 stars I have stayed in would have never given that option as a room. It’s simply not acceptable to charge 5 star prices for what is a 2-3 star experience. The hotel was fully booked so no other rooms were avaliable. I generally like the NH brand, but this specific location, there are better hotel with the same convenience with lower prices and rooms to match. I won’t be staying here in the future.

Excellent location and helpful staff

Great hotel if you want to stay in the Playa Mayor area. Would definitely return at the right price point (no more than $250 per night)

This hotel is excellent, it's not the first time I have stayed there and I always find the staff super helpful, the rooms are roomy, nice, and clean, breakfasts are incredible as well.

Wonderful value in the heart of Madrid with the best breakfast offering I have ever had in 60 years of traveling to Europe. Friendly and helpful staff. The hotel is located near the Sol subway station, an easy walk even with luggage, so use the Metro that starts from the T4 Terminal. The room was clean and quiet with a great bathroom, and in-room safe.