It was lovely and enjoyed the sauna just a pity they shut it at 8pm

Room reasonably quiet, warm, clean but a little dated. Needs blackout curtains. Restaurant not operating due to COVID

Room reasonably quiet, warm, clean but a little dated. Needs blackout curtains.Restaurant not operating due to COVID

Staff seemed more interested in what as on the than serving the clients. No fire when it says fireplace etc But otherwise pleasant enough

Nice presentation and room was clean. It was a shame neither breakfast facility nor spa facility was available for use (due to covid restrictions, but these were advertised). Staff were always observed cleaning and making sure we had enough supplies in the rooms, which was nice.

Comfortable stay. A little run down, but great location. Restaurant, Spa and Sauna closed due to Covid so limited activities at the moment.

Liked the old style charm. Disappointed in that breakfast was advertised as an inclusive and upon arrival, no breakfast was offered

The location was great to see the 3 sisters and close to the shops and other amenities Come and go as you please

The location was great to see the 3 sisters and close to the shops and other amenities Come and go as you please

Paper thin walls, Shocking sponge like pillows that resulted in a neck ache. Could hear door to garage slamming all night. Poor tourist information for bush walks, no breakfast despite advertising. A complete dump for $220 a night, 0 stars for me.

I booked 3 days accommodation .... on arrival to be told...✖️No breakfast ✖️No spa ✖️No lounge suite in the room✖️No sauna ✖️Pay a further 15% credit card surcharge✖️No full room changeover daily✖️No bath✖️No central heating during the day at just 3 degreesThey only upgraded to a bath when I pointed it out on the booking form and threatened to drive to Sydney city to stay. I paid for all of the other amenities including breakfast daily and received no compensation whatsoever then charged an extra 15% on top. It’s a rort and I wanted to support the industry not walk away and make this complaint. Such a let down to my first long weekend away in a long while. The best part was a log combustion heater except it only went on at 3pm.

I booked 3 days accommodation .... on arrival to be told... ✖️No breakfast ✖️No spa ✖️No lounge suite in the room ✖️No sauna ✖️Pay a further 15% credit card surcharge ✖️No full room changeover daily ✖️No bath ✖️No central heating during the day at just 3 degrees They only upgraded to a bath when I pointed it out on the booking form and threatened to drive to Sydney city to stay. I paid for all of the other amenities including breakfast daily and received no compensation whatsoever then charged an extra 15% on top. It’s a rort and I wanted to support the industry not walk away and make this complaint. Such a let down to my first long weekend away in a long while. The best part was a log combustion heater except it only went on at 3pm.

Overpriced for what it is. It was clean, but very basic and dated. Breakfast wasn’t served due to covid, which is fair enough, but they didn’t tell us until we got there and it was already included in the price.

Overpriced for what it is. It was clean, but very basic and dated. Breakfast wasn’t served due to covid, which is fair enough, but they didn’t tell us until we got there and it was already included in the price.

Stay was lovely room was clean but breakfast was included in the price but wasn't available due to COVID -19 . website details should be changed to state this.

The spa and sauna were out of order, they should not advertise these facilities if they do not maintain them. Others said out of order then too. Tried to give me a standard room when I paid for the deluxe. Said there was a bath in my deluxe double room yet when given my room number 1, no bath. Moved me and told me this was a more expensive room than what I paid for. Looked like what I paid for!?

The staff was very friendly and informative. The room was big but really outdated. Although the shower was really nice, with lots of warm water. The breakfast was simple but sufficient. The location nearby the Three Sisters in the Blue Mountains World Heritage National Park is fantastic. To the centre of town takes a little longer. Overall it could do with a make-over at the inside.

They are extremely understaffed and overworked. Therefore closing down the spa and sauna, not making rooms and turning guests away, shame as the location is great.

We have been here before, upon arrival we already prepaid for our rooms, parking and a free breakfast was included. We were told by the lady at the front desk that everything was paid for but it does not include breakfast and we would have to pay. We showed her the invoice clearly stating that it was included but she wouldn’t have any of it. We asked to speak to her boss and she said they would just say the same thing. The next day we went down for breakfast to find out from her boss that it is free for all expedia etc bookings. The newly renovated sauna and spa room states on the door that it will be open from 12pm-9pm yet it was only open from 7-9pm. For our last night we had a man and women staying in the room next to ours and they played music so loud we could hear it from 5 rooms down, they then loudly engaged in personal relations banging up against our wall in between from 3pm till 12am. It became to much for us for our last night before a long drive home so we went to the front desk to call up and make a complaint, the hotel manager told us to knock on there door and practically do there job for them. The front desk was never attended with someone so constantly you would have people wondering around trying to find someone to check in. Very shocking how bad this place has gotten, Will not be returning.

We have been here before, upon arrival we already prepaid for our rooms, parking and a free breakfast was included. We were told by the lady at the front desk that everything was paid for but it does not include breakfast and we would have to pay. We showed her the invoice clearly stating that it was included but she wouldn’t have any of it. We asked to speak to her boss and she said they would just say the same thing. The next day we went down for breakfast to find out from her boss that it is free for all expedia etc bookings. The newly renovated sauna and spa room states on the door that it will be open from 12pm-9pm yet it was only open from 7-9pm. For our last night we had a man and women staying in the room next to ours and they played music so loud we could hear it from 5 rooms down, they then loudly engaged in personal relations banging up against our wall in between from 3pm till 12am. It became to much for us for our last night before a long drive home so we went to the front desk to call up and make a complaint, the hotel manager told us to knock on there door and practically do there job for them. The front desk was never attended with someone so constantly you would have people wondering around trying to find someone to check in. Very shocking how bad this place has gotten,Will not be returning.

It is a short walk from the hotel to the Blue Mountains Echo Point and 3 Sisters sites. It’s also an easy walk into town. We would have appreciated more help with finding a dinner restaurant. The weather has turned cold and we needed our coats to be able to eat breakfast. Breakfast is very basic.

Stayed one night at this hotel. Poor service.

Misleading advertising. The hotel was advertised with pictures of log-fires, sauna, spa etc. We arrived 3 hours after check-in started and the spa and sauna hadn't been turned on. We enquired about the log fire being lit and we were told they are generally only lit on weekends when there is a full house (...even though it was school holidays and the middle of winter !). The breakfast room was SO cold that you could see everyone's breath as they were talking but yet again the log fire in the middle of the room remained unlit. They had a few heaters on for the 20 or so people eating but its a glass room so the heat just went straight out. The phone in the room was covered in dust.

The room was spacious and enjoyed a great nights sleep. Although, buffet breakfast was very basic and the Breakfast room was absolutely freezing! They had several small heaters, when a fireplace in the centre should have been lit.

Nice hotel close to the popular landmark, The Three Sisters.

A lovely and rustic hotel located in a tranquil area of Katoomba. We like that the location of the hotel is near to the town centre and scenic spots, yet it is in a quiet part of Katoomba. Our family room was littered with at least five pieces of cheezels on the floor when we checked in. We stayed 2 nights and our room was not made after the first night. Perhaps due to Queen's birthday weekend? The hotel managers on duty during our stay were both friendly and helpful.

A lovely and rustic hotel located in a tranquil area of Katoomba. We like that the location of the hotel is near to the town centre and scenic spots, yet it is in a quiet part of Katoomba.Our family room was littered with at least five pieces of cheezels on the floor when we checked in.We stayed 2 nights and our room was not made after the first night. Perhaps due to Queen's birthday weekend?The hotel managers on duty during our stay were both friendly and helpful.

Good location. Friendly staff.the room was clean, no view from the window

There was noise outside room as it was next to driveway and rubbish bins

I stayed here for one night in Feb when ir wss very hot. My first impression of the room was wow, its huge!. My second thought was why is that pedestal fan running flat out? Ah - no aircon. February was not the time to be in this hotel. Otherwise the room had all the right things, but the decor is stuck in the 80s and really needs a refresh.The free wifi was pretty good - not super fast but thats an issue in the mountains generally so I cant blame the hotel. My room included a free continental breakfast which the receptionist told me was VERY basic, but I elected to give it a miss.Overall I would stay here again If I needed somewhere inexpensive, but not in summer.

I stayed here for one night in Feb when ir wss very hot. My first impression of the room was "wow, it's huge!". My second thought was "why is that pedestal fan running flat out?" Ah - no aircon. February was not the time to be in this hotel. Otherwise the room had all the right things, but the decor is stuck in the 80s and really needs a refresh. The free wifi was pretty good - not super fast but that's an issue in the mountains generally so I can't blame the hotel. My room included a free continental breakfast which the receptionist told me was VERY basic, but I elected to give it a miss. Overall I would stay here again If I needed somewhere inexpensive, but not in summer.

this was a fairly old place in need of a lot of work but this was offset by the friendly staff that made the difference. ideal location . breakfast was continental. .would rate this as a 7