Original room, with ne bed looked like it was freshly clean. The other bed, somebody had eaten on the sheet. There was dried cheese and crumbs all over the sheets. We were moved to a new room.

Great hospitality, and convenient location near points of interest.

As for the room and it’s amenities, it was very nice! The bathroom had plenty of everything had plenty of everything. I have no reservations in giving the room, and housekeeping, an A+. My issues are with the pool. It was not clean. The pump/filter only ran for only 12 hours a day. That’s fine for a residential pool. But for a hotel pool in in a city where young active people who enjoy the water come to stay for weeks at a time, not rinsing out their bathing suits after being in lake/river water. It needs to run MUCH longer, if not 24/7. Also, the return inlets had been tampered with, and when the pump did finally turn on the circulation was weak, leaving the pool still not so clean the next day. And lastly, the pool lights did not come on—the lights inside the pool—at dark. Granted, I don’t know that I’d want to see it illuminated in its nasty state—point being—the pool was disappointing. I asked an associate behind the desk about these things & she said, ‘she knows nothing about the pool, and couldn’t help.’ When I prompted her to ask someone who can she was reluctant. I told her (not that I had some Pool Police badge to flash, or even a business card, but) I am a pool professional, so if her manager gives her the okay I’m happy to help, and I’ll be at the pool until 10p. Yea. Nothin’.

This was a great stay. The hotel was very clean, the staff was so friendly and kind, the food was good, the pool was clean and fairly big, the place was calm, you were right next to the best coffee in the US (Dutch Bros Coffee, and overall inexpensive but luxurious! Thank you for this experience

Brittany was great and helped us out with our billing situation.

Bathroom had significant mold growing on the ceiling and down the walls. Staff was nice but it was a bad experience.

Very clean and well maintained property! Staff was very friendly and accommodating! Highly recommend!

The property could use updating. Definitely overpriced for the quality of the room. There are much better Holiday Inn Express locations for less $$

The woman who runs the breakfast in the morning is amazing. So helpful and really on top of the job.

it’s a standard hotel but clean and nice. A plus is the staff came in early to make breakfast for the rowing teams that had to leave at 6am. A small negative, the cleaners did not leave but half a roll of TP when we arrived and never restocked while we were there.

Excellent as always

Breakfast was great.

After having a NIGHTMARE with Hotels.com/Expedia I am so thankful that Brittany,Mr Ron and everyone who was on staff Friday night were able to take amazing care of us. Prior to the trip I had a Horrible experience with Hotels.com to the point where I’ll never book with them again, the phone rep and supervisor were HORRIBLE and not helpful at all when it came to my reservation luckily I was able to deal with everything directly through Holiday inn and when I say the fantastic customer service and experience that Brittany gave me over the phone, upon arrival Mr Ron and his nighttime staff was just even more fantastic!! They really made my day and made me and my family feel beyond welcomed we can’t wait to stay with them again

Great place to stay!

Clean, comfortable and quiet. Staff was friendly and helpful.

Property was extremely clean. Very pleased with the room and all the amenities. Staff was top notch on customer service!

Decent place to stay for the price. Room had a bit of a musty smell. Everything else was good.

AMAZING staff! They interacted so so well with my kids anytime we went by the front desk. The rooms are really nice and clean and the cleaning staff are just as amazing! Overall a very friendly and amazing stay!

Comfortable, clean, nice breakfast.

Nicest place I have stayed in the area

Great place to stay in Oak Ridge

I always look for a hotel with good reviews and that is clean (which this was). This particular breakfast buffet also caught my attention, and it was better than we dreamed!

I like the fact. The staff was American. No language barriers. It was clean

a

We were happy with our stay. The room was clean and the area was quiet. The breakfast was good with a variety of foods to choose from. We will stay here again in the Secret City!

Very nice place!

Nice property

Good breakfast. Great staff

Something had died in the walls of our bathroom. I told the guy at the front desk, and he just looked at me like, "what do you want me to do about it?" I was not trying to get a refund, I was letting him know, so they could take care of the problem before renting the room again. He was rude.

The room was clean and comfortable. I especially liked they had Dove products to use in the bathroom.

Fantastic location and personnel.

Room Comfort: Bed: broken down. All mattresses should be turned (or rotated) at least 2 times a year. Pillows: too soft and retains heat. Room Temperature: AC unit does not hold the temperature. It varied about 3-4 degrees all night. Room was too hot. Bathroom: was clean. Toiletries: Please consider changing to UNSCENTED toiletries. My husband has asthma and I have COPD. Fragrances makes it difficult for my husband to breathe. Fragrances give me a coughing fit that can last 15-20 minutes and a severe headache.